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    Presentation

    onMcDonaldsPolishing the Golden

    Arches

    Presented byDarji Divya R (14)

    Makvana Jignasa J (2)

    Patel Di!ali " (#$)

    %yas Rajal P (&1)

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    IntroductionMcDonalds ca'e in 1$# drivein o!ened *y Dickand Ma+rice ,Mac- McDonald in .an /ernardino0 aliornia3

    /y 22 McDonalds had a ##5 share o 63.3 ast ood 'arket

    7ith 1#04$1 +nits in the 6nited .tates and 1&0#4 o+tlets in 12

    co+ntries3

    8he co'!anys !ro*le's 7ere d+e !artly to 'o+ntingco'!etition (incl+ding !rice 7ars and other 'arkettactics)initiated *y astood rivals dissatis9ed 7ith their 'arket

    share and !artly to changes in cons+'er eating !reerences3

    McDonalds ,Plan to :in- ai'ed at 9ve keydrivers o s+ccess; !eo!le0 !rod+cts0 !lace0 !rice0 and !ro'otion3

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    characteristics of theMcdonalds

    Market .iie ycle

    ?+'*er and .i

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    Porters ve forces model

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    5-forces analysis

    Rivalry A'ong o'!eting .ellers;%ery .trong

    8hreat o ntry; Relatively :eak

    o'!etition ro' .+*stit+tes; %ery.trong

    /argaining Po7er o .+!!liers; :eak /argaining Po7er o /+yers;

    Moderate to 7eak

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    Conclusion concerning the overallstrength of competitive pressures

    8he 'arket is cro7ded 7ith rivals ando+tlets and gro7th is slo73

    there is likely to *e s+stained !ro9ta*ility

    *eca+se o the 7eak !o7er ocons+'ers0 7eak !o7er o s+!!liers and7eak threat o

    entry0 overall ind+stry !ro9ta*ility 7ill*e ke!t in check d+e to strong rivalry and'o+nting co'!etition ro' s+*stit+tes3

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    factors for critical to competitivesuccess in the fast-food industry

    Pri'e locations

    Prod+ct innovation and i'!roved'en+ ite's

    /rand re!+tation

    B+ality

    Marketing C +sto'er .ervice %al+e

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    McDonalds strategy has evolvedunder

    each of its CEOs.

    McDonald brothers:

    reated ,.!eedy .ervice .yste'-eat+ring selservice resta+rant 7itha li'ited 'en+0 a kitchen that+tili

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    onneborn ! "roc:

    Eor'ed McDonalds cor!oration

    ='!le'ented real estate holding seg'ento *+siness 'odel

    =t is interesting to note that "roc and.onne*orn had a alling o+t and .onne*orndoes not a!!ear in any o the oFcialMcDonalds history !osted on their

    7e*site38his is es!ecially interesting giventhe i'!ortance o McDonalds real estateele'ent to the co'!anys *+siness 'odel3

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    #red $urner ! "roc:

    Eirst international e!ansion

    10th resta+rant o!ened

    .yste'7ide introd+ction o /ig Mac McDonalds *egan to serve *reakast

    Eirst McDonalds Playland

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    Michael%uinlan:

    B+inlan 7as one o the 9rst Hs to ace the!ro*le's that led to McDonalds

    decline3

    Eaced 7ith changing c+sto'er !reerences d+e totechnological changes and health conscio+sness

    =ncreased co'!etition ro' other I+ick serviceresta+rants as 7ell as nontraditional

    o+tlets like grocery stores and convenience stores

    .everal 'en+ ite's 7ere introd+ced as anatte'!t to co!e 7ith changes3

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    &ac' (reenberg:

    =ntrod+ced 4 ne7 'en+ ite's to co'*atrivals innovation0 all o 7hich ailed

    ,Made or o+- cooking syste' i'!le'ented

    and ailed closing +nder!eror'ing overseas o+tlets

    Posted 9rst I+arterly loss since 1$&

    Green*erg 7as critici

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    &im Cantalupo:

    May +se =PHs in other co+ntries toraise reven+e

    8entatively o@ering retail'erchandise or sale in certain stores

    =nstalling co'!+ters in resta+rantsin !artnershi! 7ith Ereddie Mac

    ='!le'entation o Plan to :in

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    McDonalds currentstrategy

    lo7cost leadershi!

    *estcost !rovider

    a *estcost strategy is designed togive c+sto'ers 'ore val+e or their'oney *y co'*ining an e'!hasis onlo7 cost 7ith 'ore than 'ini'ally

    acce!ta*le I+ality0 service0 eat+resand !eror'ance3

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    )O$ analysis

    trengths

    .trong 9nancial !osition as the ind+stry leader

    :idely recogni

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    )ea'nesses

    >ack o !rod+ct o@erings to 'eetvaried c+sto'er tastes and!reerences

    Kigh e'!loyee t+rnover(inco'e)

    Many resta+rants are o+tdated

    ?e7 resta+rants canni*ali

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    Opportunities

    =ncreasing international de'and !rovideso!!ort+nities or increased international

    !ansion (gro7th)

    !ansion o 'en+ to 'eet healthier cons+'er!reerences

    Ealling glo*al (+niversal) trade *arriers inattractive 'arkets

    Advances in !rod+ction technology 8he strength o the dollar has hel! international

    !ro9ts 7hen translated into 63.3 dollars

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    $hreats >oss o sales ro' s+*stit+tes like eating at ho'e

    and cas+al dining

    6nsta*le international econo'ic conditions co+ldslo7 entry into so'e 'arkets

    McDonalds ails to 'eet healthier 'en+!reerences o cons+'ers0 orcing the' to go toco'!etitors

    =ncreasing co'!etition a'ong rivals contin+es tosI+ee

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    Conclusions

    McDonalds is the do'inant do'esticand glo*al leader in the B.R oodind+stry

    =t has o+tstanding *rand a7areness0access to large econo'ies o scale0 a!roven !rod+ction syste'0 and a

    large c+sto'er *ase3 Ko7ever0McDonalds has *een 7eakened *ylo7 c+sto'er serviceL!rod+ct I+ality

    scores3

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    McDonalds Plan to )in

    =ncreasing 9nancial !ro9ta*ility in the!resence o a nearly do'estic 'arket

    Re*+ilding the co'!anys re!+tation

    or ast0 riendly service andcleanliness

    ='!le'enting the Plan to :in

    Maintaining !rod+ct and 'arketinginnovation to !rotect the core 'arketro' rivals and ro' s+*stit+tes

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    peci*c areas of focus:

    +sto'er .ervice

    Prod+ct B+ality

    Resta+rant Modernioyalty

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    McDonalds can maintain itsleadership position

    >everage *rand a7areness and advertising toens+re that c+sto'ers res!ond3

    H@er healthier 'en+ selections or ad+lts andchildren0 !ossi*ly choosing a !o!+lar diet!rogra' and creating selected ite's to cater tocons+'ers on the !rogra'3 Advertise healthyo@erings or children3

    =nternally0 McDonalds needs to contin+eoc+sing on its core *+siness0 and strea'lininginternal !rocesses to ens+re oc+s is on +nior'0clean0 I+ality0 service oriented resta+rants3

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    $+," O/