8/20/2019 Exponentes de La Calidad

http://slidepdf.com/reader/full/exponentes-de-la-calidad 1/7

 ___________________________________________________________________________ 

UNIVERSIDAD DE CARTAGENA

ESTUDIANTE

 YEFER YESID PEÑA

FUNDAMENTOS DE ADMINISTRACIÓN

TEMAS:

EXPONENTES DE LA CALIDAD

JOSEPH MOSES JURAN

KAOURU ISHIWA

CARLOS ANDRADE R

OCTUBRE 4 204

8/20/2019 Exponentes de La Calidad

http://slidepdf.com/reader/full/exponentes-de-la-calidad 2/7

 ___________________________________________________________________________ 

PROTOCOLO INDIVIDUAL

R!"#$!% &! '( )*+,-(./( J+"!1 M+"!" J#-(%

N(*3 !% R#$(%*( !% '( *#&(& &! B-*'( 24 &**!$)-! &! 504 6 .(''!*3

27 &! .!)-!-+ &! 2007 !% !"8(&+" #%*&+" &! N+-8!($9-*( ( '( !&(& &!

0 (;+"< F#! !"8#&*(%8!" !% '(" .(#'8(&!" &! *%,!%*!-/( !'98-*( 6

'!6!"< T-()(=+ (-( '( >!"8!-% !'!8-* "# -*$!- 8-()(=+ .#! '( "+'#*3%

&! -+)'!$(" &!' &!(-8($!%8+ .#! !' .#%&(&+- &!' I%"8*8#8+ J#-(%? 1(!

(+-8! '(@! (-( !' &!"(--+''+ &! '( ''($(&( A&$*%*"8-(*3% &! '(

C('*&(& T+8(' J(+%!"( 6 "# %+$)-! .*,#-( !% !' !%8-! !% '+" $"

*$+-8(%8! &! '+" !!-8+" #! 8-(%".+-$(-+% !' +%!8+ &! ('*&(& !%

#%( &! '(" .#!-(" '(@!" &! '+" %!,+*+"< E% 527 !"-*)*3 "# -*$!-

8-()(=+ "+)-! ('*&(&: #% .+''!8+ &! !%8-!%($*!%8+ ''($(&+ M98+&+

!"8(&/"8*+ ('*(&+ ( '+" -+)'!$(" &! $(%#.(8#-(< E% 5

+%!8#('*3 !' -*%**+ &! P(-!8+< 

J#-(% !%.(8*( '( -!"+%"()*'*&(& &! '( (&$*%*"8-(*3% (-( $!=+-(- !'

#$'*$*!%8+ &! '(" %!!"*&(&!" &! '+" '*!%8!"< U%( &! "#"

(+-8(*+%!" '(@! !" '+ #! "! +%+! +$+ '( 8-*'+,/( &! '( ('*&(&:

'(%!(-? +%8-+'(- 6 $!=+-(- '( ('*&(&<

E' !%.+#! &! =#-(% (-( !' $!=+-($*!%8+ &! '( ('*&(&

E' $!=+-($*!%8+ &! '( ('*&(& +#( #% -*$!- '#,(-< J#-(% 1(! #%(S

-+#!"8( )*!% !"8-#8#-(&( #! !"8! !+%! +- -*$!-( @! !% #%+ &!

8/20/2019 Exponentes de La Calidad

http://slidepdf.com/reader/full/exponentes-de-la-calidad 3/7

 ___________________________________________________________________________ 

"#" '*)-+ managerial breakthrough *&!( -!@+'#*+%(-*( &!

(&$*%*"8-(*3%? !% 54< E% !"8(" -+#!"8( *%'#6! #%( '*"8( &!

-!"+%"()*'*&(&!" %+ &!'!,()'!" (-( '+" ('8+" !=!#8*@+":

< -!(- #%( +%*!%*( &! '( %!!"*&(& 6 ++-8#%*&(& (-( !'

$!=+-($*!%8+<

2< !*,*- !' $!=+-($*!%8+ &! '( ('*&(& *%+-+-(-'+ ( '( &!"-**3%

&! (&( 8(-!( + .#%*3%<

< -!(- '( *%.-(!"8-#8#-(: *%"8*8#*- #% +%"!=+ &! '( ('*&(&"!'!*+%(- -+6!8+" (-( !' $!=+-($*!%8+ &!"*,%(- !#*+" -+@!!- 

.(*'*8(&+-!"<

4< -++-*+%(- ((*8(*3% (!-( &! 3$+ $!=+-(- '( ('*&(&<

< (%('*(- '+" -+,-!"+" !% .+-$( -!,#'(-<

< !-!"(- -!+%+*$*!%8+ ( '+" !#*+" ,(%(&+-!"<

< -+$+*+%(- '+" -!"#'8(&+"<

7< !"8#&*(- !' "*"8!$( &! -!+$!%"(" (-( (!'!-(- !' -*8$+ &!

$!=+-($*!%8+<

5< $(%8!%!- !' *$#'"+ ($'*(%&+ '+" '(%!" !$-!"(-*('!" ( .*% &!

*%'#*- '(" $!8(" &! $!=+-($*!%8+ &! '( ('*&(&<

"!,% =#-(%? '( $(6+- ++-8#%*&(& &! $!=+-($*!%8+ 8(%8+ 8*!$+&!"#*&(&+ !"8-*)( !% '+" -+!"+" !$-!"(-*('!"<

 

P'(%!(*3% &! '( ('*&(&: -!(- #% -+!"+ #! "!( (( &! #$'*-

+% $!8(" !"8()'!*&("? (-( 1(!-'+ +)@*($!%8! )(=+ '(" +%&**+%!"

8/20/2019 Exponentes de La Calidad

http://slidepdf.com/reader/full/exponentes-de-la-calidad 4/7

 ___________________________________________________________________________ 

&! +!-(*3%< "! !'()+-( !' '(% $(!"8-+ &! '( ('*&(& 8+8(' #! -!#*!-!

'( +-,(%*(*3% (-( "!- .#%*+%(' &!)! &#-(- +- '+ $!%+" (;+"

+%8-+' &! '( ('*&(&: @*,*'(- #! !' -+!"+ +!-! +% !.!8*@*&(&

!.**!%*( !.*(*( 38*$(? &!)*&+ ( #! '(" &!.**!%*(" "! +-*,*%(% !%

'( +!-(*3% *%**('? '+" -+!"+" #!&!% +!-(- +% #% ('8+ %*@!' &!

,("8+ &! &!"!-&**+<

M!=+-($*!%8+ &! '( ('*&(&: !" '( .+-$( !% #! "! -+$! +% '+"

%*@!'!" (%8!-*+-!" &! -!%&*$*!%8+ 6 &!"!$!;+< "! !$*!( $('8!-$*%( $('<

 

 =#-(% !"8()'!! #! '( $!=+-( (-8! &! *&!%8*.*(- ( '+" '*!%8!" 6

"#" %!!"*&(&!" !" &!*- %+ "+'+ "! &!)! *$(,*%(- #*!% !" !' '*!%8! 6

'+ #! -!#*!-!? "*%+ #! !" %!!"(-*+ *&!%8*.*(- ! *%@!"8*,(- "#"

%!!"*&(&!"<

!% +%'#"*3% +&!$+" &!*- #! '( $(6+- -+#!"8( &! =#-(% !" '(

8-*'+,/( &! '( ('*&(& '(%*.*(*3%? +%8-+' 6 $!=+-(? '( .*'+"+./( &!

 =#-(% +%"*"8! !% '( "(8*".(*3% &!' '*!%8! *%8!-%+ 6 !8!-%+<

8/20/2019 Exponentes de La Calidad

http://slidepdf.com/reader/full/exponentes-de-la-calidad 5/7

 ___________________________________________________________________________ 

R!"#$!% &! '( )*+,-(./( (+#-# *"1*(>(

N(! !% J(3% !% 5 6 $#!-! $#!-8!? !% 575? !"8#&*+ &!(-8($!%8+ &!

I%,!%*!-/( &! '( U%*@!-"*&(& &! T+*+? !% 55 &+%&! +)8*!%! "# 8**8#'+ &!#/$*( ('*(&(< O)8#@+ !' &+8+-(&+ !% I%,!%*!-/( !% &*1( U%*@!-"*&(& 6

.#! -+$+@*&+ ( -+.!"+- !% 50<

P(-( !"8! $(!"8-+ &! '( ('*&(& !' +%8-+' &! ('*&(& +%"*"8*3 !% &!"(--+''(-?

&*"!;(-? !'()+-(- 6 $(%8!%!- #% -+&#8+ &! ('*&(& #! "! ( !' $("

!+%3$*+ $" 8*' 6 &! )#!% -+@!1+ (-( !' +%"#$*&+-< L( .*'+"+./( &!

I"1*(>( "! $(%*.*!"8( !% !' +%8-+' &! '( ('*&(& &! #%( !$-!"( !"8-#8#-!

#%( (&!#(&+ '(% &! ((*8(*3% !% '( ('*&(&< I"1*>( 1(! "#" (+-8!"<

A+-8(*+%!" &! I"1*(>(

C-!(*3% &!' &*(,-($( (#"(Q!.!8+? + !"*%( &! I"1*(>(< D!$+"8-3 '( *$+-8(%*( &! '(" 1!--($*!%8(" &! ('*&(&< C/-#'+" &! ('*&(&< E%.+#! &!' $!=+-($*!%8+ +%8*%#+ &! '+" -+!"+"<

 

LAS HERRAMIENTAS BSICAS PARA LA ADMINISTRACIÓN DE LA

CALIDAD

E' -+!"+ !" #% &*(,-($( &! '+" ("+" + #%8+" &!' -+!"+?*&!%8*.*(&+" &! '( $(%!-( $" "*$'*.*(&( +"*)'!? #8*'*(%&+ @(-*+"3&*,+" %!!"(-*+" (-( !' !%8!%&*$*!%8+ &! 9"8!<

8/20/2019 Exponentes de La Calidad

http://slidepdf.com/reader/full/exponentes-de-la-calidad 6/7

 ___________________________________________________________________________ 

H+=(" &! +%8-+' *$'*(% '( .-!#!%*( #8*'*(&( !% !' -+!"+?

("/ +$+ '(" @(-*()'!" 6 '+" &!.!8+" #! (8-*)#6!%< H*"8+,-($(" @*"*3% ,-.*( &! '(" @(-*()'!"< A%'*"*" P(-!8+ '("*.*(*3% &! -+)'!$("? *&!%8*.*(*3% 6

-!"+'#*3%< A%'*"*" &! (#"( 6 !.!8+ + D*(,-($( &! I"1*(>( )#"( !'

.(8+- -*%*(' &! '+" -+)'!$(" ( (%('*(-< D*(,-($(" &! &*"!-"*3% &!.*%**3% &! -!'(*+%!"< G-.*(" &! +%8-+' $!&**3% 6 +%8-+' &! '( @(-*(*3%< A%'*"*" &! E"8-(8*.*(*3%

L+" P*%**+" B"*+" 

L(" "*!8! 1!--($*!%8(" &! I"1*(>( "+%:

 

< L+" &*(,-($(" &! P(-!8+<

2< L+" &*(,-($(" &! (#"(Q!.!8+ &*(,-($(" !"*%(" &! !"(&+ +

I"1*(>(

< L+" 1*"8+,-($("

4< L(" 1+=(" &! +%8-+'< L+" &*(,-($(" &! &*"!-"*3%

< L+" .'#+,-($("

< L+" #(&-+" &! +%8-+'

 

L( F*'+"+./( &! '( C('*&(& &! I"1*(>(

A $!&*&( #! '( *%&#"8-*( -+,-!"(? 6 !' ,-(&+ &! *@*'*(*3% (#$!%8(? !'

+%8-+' &! '( ('*&(& ''!,( ( "!- (&( @! $" *$+-8(%8!< A +%8*%#(*3%

!+%&-9 (',#%+" -*%**+" )"*+" &! '( .*'+"+./( &! I"1*(>( +% -!.!-!%*(

( '( ('*&(&:

< L( ('*&(& +$*!%( 6 .*%('*( +% '( !&#(*3%<

8/20/2019 Exponentes de La Calidad

http://slidepdf.com/reader/full/exponentes-de-la-calidad 7/7

 ___________________________________________________________________________ 

2< U% -*$!- ("+ 1(*( '( ('*&(& !" +%+!- '+" -!#!-*$*!%8+" &!'

+%"#$*&+-<

< L(" +%&**+%!" *&!('!" &!' +%8-+' &! ('*&(& "! &(% #(%&+ '(

*%"!*3% 6( %+ !" %!!"(-*(<

4< E'*$*%! '( (#"( &! +-*,!% 6 %+ '+" "/%8+$("<

< E' +%8-+' &! ('*&(& !" #%( -!"+%"()*'*&(& &! 8+&+" '+" 8-()(=(&+-!"

6 &! 8+&(" '(" &*@*"*+%!"<

< N+ +%.#%&( '+" $!&*+" +% '+" +)=!8*@+"

< P-*+-*! '( ('*&(& 6 .*=! "#" !-"!8*@(" &! ,(%(%*( !% !' '(-,+ '(+<

7< E' $(-!8*%, !" '( !%8-(&( 6 '( "('*&( &! '( ('*&(&

5< L( &*-!*3% %+ &!)! -!(*+%(- %!,(8*@($!%8! #(%&+ '+" 1!1+" "+%

-!"!%8(&+" +- '+" "#)+-&*%(&+"<

0< E' %+@!%8( 6 %#!@! +- *!%8+ &! '+" -+)'!$(" &! #%( +$(;/( "!

#!&!% -!"+'@!- #8*'*(%&+ '(" "*!8! 1!--($*!%8(" &!' +%8-+' &! ('*&(&<

< L( *%.+-$(*3% "*% &*.#"*3% !" *%.+-$(*3% .('"( +- !=!$'+? .*=(- #%

-+$!&*+ "*% +$#%*(- !' &!"@/+ !"8%&(-<