estudio estadÍstico - clima laboral.docx

7/23/2019 ESTUDIO ESTADÍSTICO - CLIMA LABORAL.docx

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RESEÑA HISTÓRICA DE LA EMPRESA CAMPOSOL S.A.

“ AÑO DE LA PROMOCIÓN DE LA INDUSTRIA RESPONSABLE Y DEL

TÍTULO CLIMA LABORAL EN LA EMPRESA CAMPOSOL – ÁREA DEACOPIO Y CLASIFICACIÓN.

ASIGNATURA:NTRODUCCIÓN A LA INGENIERÍA INDUSTRIALAÑO 201

I

CICLO:

I!". CARLOS C#Á$E% &A$E

DOCENTE:UAN CARLOS PUICÓN OLI$A.SALLY LÓPE% REYNAGRABIELA $ALDI$IE%O ARI%OLA.YESSENIA 'AT#ERINE RAMOS LASERNA.CARLOS ACOSTA MORILLO INTEGRANTES:OMAR $ENTURA AREDO



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

CAMPOSOL , /!( )*,( !3"(( @35(-)!3 /95(( ! - P; 6 +5*+/53+, ,5+,4 ! 5+!,@(, 6 5+!"-(+,. E, -( 35( )*-(+( - *(,4 5+!), 1J )- 3(9((+, ! 3)*+(( (-3(4 6 ,3 5+)*+)3( 5+! - ,(+--+,+,3!9- ( 3(@K, *+-35(, 6 *+653+, ,*+!,(9-( ,+5(- ?/ !5)!3(!- @(-+ 5+)*(3+ *(( 3++, ,/, "/*+, !3K,.

VISIÓN.

S /!( )*,( "-+9(-4 5+! - ,*(-+ /!( )(5( *+,5+!(( !3!(5+!(-)!34

()(( *+ ,/, 5(*(5(, 6 -( 5(-( ,/, *+/53+,.MISIÓN.

S(3,(5 )(!( 5+!(9- 6 5+!,,3!3 ( !/,3+, 5-!3,4 5+! !!+@(5! 6!5(5!4 55!+ ! /! !3+!+ 5!5(4 5(-( @(4 ,(+--+ !/,3( "!3 6 ,!,9-( 5+! -( 5+)/!( 6 - ()9!3.

FACTORES DE ÉXITO:

C(!( ,/)!,3+,E!+?/ "-+9(-: *) *+3(+ )/!(- ,*("+,4 )(6+ *+/53+ ,*("+, */(!+, 6 *(-3(,

G+9!+ 5+*+(3@+ ! -,3( A, O,-+ , - 200H$(-+ (""(+ 6 @,5(5! ! /!5! - )5(+P535(, !(!5(, ,5*-!((, (*(-(!5()!3+ !(!5+ */!34*(35*(5! AC C(*3(-, +!+ 5(*3(- ,"+ ,"/+ *+3(5+!,4 @!3(, 5+! 5(3( 5K3+ + 5(, 5+!3( +5/)!3+,HU95(5! ,3(3K"5(I!3"(5! @35(-P+"()(, 5!5( ! 5+,3+, ! 5()*+, 6 *-(!3(,D,(+--+ )(5(, *+*(, C()*+,+-4 A!,HA-(!( ,3(3K"5( 5+! R99+ E,*(>(4 ,*5(-,3( ! +3(-(, !5+!,@(.

1.- INTRODUCCIÓN.



L( 5++*(5! 6 5+!39/5! -(, *,+!(, ! - ,)*>+ ,/, +-,

(5 *+,9- - ,(+--+ -(, +"(!(5+!, 6 -+, *+5,+, ,,3)35+, ! -

-+"+ ,/, +93@+,. S!+ *!5*(- )*+3(!5( - 5-)( -(9+(- ?/ !/6

53()!3 ! -(, *,+!(, 6 ?/ *)3 +)( 53( /! 9/! ,)*>+

6 /! 9/! !)!3+ -(9+(-4 ?/ , 3(/5 ! 9/!+, -+"+, 6 - (-5(!5

3++, -+, +93@+, *+*/,3+, *+ -( +"(!(5!.

E- 5-)( -(9+(- , - )+ ()9!3 /)(!+ 6 ,5+ ! - ?/ ,,(+--( - 3(9(+ 5+3(!+4 !/6 ! -( ,(3,(55! 6 *+ -+ 3(!3+ ! -(*+/53@(.

E, -( (-3( 55! -( ?/ *+*+5+!( + !+ - 3!+ (5/(+ *(( /! 9/!5-)( -(9+(-.

M!3(, ?/ /! “9/! 5-)(” -(9+(- +!3( (5( +93@+, "!(-,4 /! “)(-5-)(” ,3/6 - ()9!3 3(9(+ +5(,+!(!+ ,3/(5+!, 5+!53+ 6 9(+ !)!3+.

P(( ) - 5-)( -(9+(- -+ !+)(- , /3-( ,5(-(, @(-/(5!.

A-"/!+, (,*53+, ?/ , *3! @(-/( ,+! -+, ,"/!3,:

Independenc!.- M - "(+ (/3+!+)( -(, *,+!(, ! -( 5/5! ,/, 3((, (93/(-,.

C"ndc"ne# F$#c!#.- 5+!3)*-(! -(, 5((53,35(, )+()9!3(-, ! -(,?/ , ,(+--( - 3(9(+.

Lde%!&'".- M -( 5(*(5( -+, -, *(( -(5+!(, 5+! ,/,5+-(9+(+,.

Re(!c"ne#.- E@(-;( 3(!3+ -+, (,*53+, 5/(-3(3@+, 5+)+ 5/(!33(3@+, -(,

-(5+!,.I)p(c!c*n " c")p%")#".- E, - "(+ !3"( -+, )*-(+, (5( ,/)*,(.

O%'!n&!c*n.- #(5 !5( , ! -( +"(!(5! ,3! )K3++, +*(3@+,6 ,3(9-5+, +! , *+)/@( - 3(9(+ ! 5+!/!3+.

Rec"n"c)en+".- S 3(3( (@"/( , -( )*,( 3! /! 3(9(+ 5+!+5)!3+ - 3(9(+ 9! 5+.

Re),ne%!c"ne#.- E- ,,3)( )/!(5! , /!()!3(-4 -+, ,(-(+,)+, 6 9(+, 5+! 5(53 + !+ 5+!39/6! (- 9/! 5-)( -(9+(-.

I',!(d!d.- E, /! @(-+ ?/ ) , 3++, -+, ))9+, -( )*,( ,+!3(3(+, 5+! 53+, /,3+,.

E- *,!3 !+) !@,3"(5! +5 ,/-3(+, ,+9 - C-)(-(9+(- -( )*,( C()*+,+- S.A. ( A5+*+ 6 5-(,5(5!4 *+ -+ ?/ ,*+5/ 5+!+5 ), (55( -(, (+!, 6 )+3@(5+!, ?/ (53;( ! -+,3(9((+,4 +93!!+ !+)(5! *(( 3)!( +3(-(, 6 9-(,.



.- PLANTEAMIENTO DEL PROLEMA.

D, - !5+ -( +)(5! -(, )*,(, - +)9 ,)* ( *,!3(+ -5/,+ ), @(-+,+ *(( K,3(4 6( ?/ ,/ *(35*(5! , )*,5!9-.

P(( ?/ -( )*,( /!( 9/!( 5(-( ! ,/, ,@5+,4 )(!3 -(*(35*(5! -+, 5/,+, /)(!+,4 , !5,(+ ?/ -(, *,+!(, ,)*>! ,/3(9(+ ! /! ()9!3 -(9+(- ?/ -+ ("( ), *+/53@+ 6 5!3.

P(( ?/ , (-5 K,3( 5(-( , !5,(+ (!(-( - c()! (!/"%!( ?/ , @@ ! -!3+!+ - 3(9((+4 3+)(!+ ! 5/!3( (53+, 5+)+: -("+4 3(9(+ ! ?/*+4)+3@(5! 6 ,(3,(55! -(9+(-.

L(, *,+!(, 9! ,3( 5+!+), 5+! ,/, (53@(, 6 )+3@((, ,)* ( ( -+)+ ,4 ,3+ (6/( ( ?/ -( )*,( -+" ,/, +93@+,.

0.- FORMULACIÓN DE OETIVOS.

0.1.- OETIVO 2ENERAL.

A!(-( - 5-)( -(9+(- !3+ - ( A5+*+ 6 C-(,5(5! -( )*,(C()*+,+- S.A. 3!!+ 5+)+ *!5*(- ,3/+ -+, ,"/!3, (53+,: -("+45+)*+),+4 )+3@(5! 6 ,(3,(55! -(9+(-.

0..- OETIVOS ESPEC3FICOS

C/(!35( 6 @(-/( -(, +*!+!, -+, 3(9((+, (55( ,/ !3+!+ 3(9(+.

I!35( 6 (!(-( -(, *+,9-, *+9-)35(, ?/ ! ,3!5( ( /! )(- 5-)(-(9+(-.

S/" (55+!, 5+55! *(( )+( - !)!3+ -(9+(- ! 5+!/!3+.

4.- POLACIÓN DE ESTUDIO O MUESTRA: *,+!(,.

5.- FUENTES DE INFORMACIÓN:5.1.- PRIMARIAS.

NQ 3+3(- *,+!(, P-(!--(, - ( A5+*+ 6 C-(,5(5! -( )*,(C()*+,+- S.A.

R,>( ,35(. 9!(( *+ - ( G,3! #/)(!(.

5..- SECUNDARIAS.

I!". C(-+, C@ &(@.



I!3!3: 33*:.)*!*6).!3 33*:.5-)(-(9+(-.5+)., #33*:.5-)()*,(.5+) 33*:.+!,*(!+-.5+)

6.- AN7LISI ESTAD3STICO.

S (*-5 -( ,"/!3 !5/,3(:

I.- EDAD DE LOSTRAAADORES.

(H #(--(!+ - NQ !3@(-+,:

) 1J4JJ-+"H <.0 8R $(-. M. $(-. M! 17J7C R) J78 .8 <

9H O"(!(!+ (3+,:

C,!d%"N8 91:

27 J J 28 22 J7 J017 J0 J1 28 28

27 2 J 2< J 2 2< 2 2<28 J7 22 2J 2120 J1 J 20 22 28 21 2 J8J2 2J 27 2 2J

) E(

NQ 3(9((+

, V F FW1 17 2 11 11 2. 11 2 2 J1 1 1 0.0 27 JJ J1 J8 8 8 1.< J< 1< J8 J .7 0 7 J 7 J J <.8 J < 7 1 1 2.2 28 <1 1 1 2.2 1

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In+e%p%e+!c*n:

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II.- COMPROMISO DE LAS PERSONAS CON LA EMPRESA DONDE LAORAN.

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S 1.)*0. C(,1 ,1.)*0. A @.5.,

C(,1 !/!5( N/!5(

In+e%p%e+!c*n:

EL 8V -+, 3(9((+, ,)* , ,!3! 5+)*+)3+, 5+! -(

)*,( +! -(9+(!. E- 27V 3(9((+, 5(, ,)* , ,!3! 5+)*+)3+, 5+! -(

)*,( +! -(9+(!. E- 22V 3(9((+, ( @5, , ,!3! 5+)*+)3+, 5+! -( )*,(

3(9(+ +! -(9+(!. E- 2V 3(9((+, 5(, !/!5( , ,!3! 5+)*+)3+, 5+! -(

)*,( +! -(9+(!.

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III.- UENA COMUNICACIÓN ENTRE LOS TRAAADORES CON EL EFEINMEDIATO.

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C,!d%" N8 90:

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!)(3+. 11 3(9((+, !5(! ?/ 5(, ,)* ,3 /!( 9/!( 5+)/!5(5! 5+!

,/ !)(3+. 22 3(9((+, !5(! ?/ ( @5, (6 9/!( 5+)/!5(5! 5+! ,/

!)(3+.

NQ 3(9((+, V

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U!( *,+!( !5( ?/ 5(, !/!5( (6 /!( 9/!( 5+)/!5(5! 5+! ,/ !)(3+.

U!( *,+!( !5( ?/ !/!5( (6 9/!( 5+)/!5(5! 5+! ,/ !)(3+.

IV.- FOMENTACIÓN SORE EL TRAAO EN E<UIPO

Re#,(+!d"#:

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FOMENTACIÓN DEL TRA.A1O EN E<UIPO

S.)*. C(, ,.)*. [email protected]., C(, !/!5( N/!5(

C,!d%" N8 94.

I!3*3(5!:

E- 7< V 3(9((+, !5/,3(+, !5( ?/ !/!5( , +)!3( - 3(9(+! ?/*+ ! ,/ ( 3(9(+.

E- V 3(9((+, !5/,3(+, !5( ?/ ( @5, , +)!3( - 3(9(+! ?/*+.

N8 de+%!/!!d"%e# =>

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V.- SUELDO ACTUAL DE LOS TRAAADORES.

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/?

O%'!n&!nd" D!+"#:

C,!d%" N8 95:

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1J00 1200 1100 10001800 7 7 70 77 7 7 7 7

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SUELDO ACTUAL DE CADA TRA.A1ADOR

NQ 3(9(E(+.,

S!(!%"#

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VI.- SATISFACCIÓN DE LOS TRAAADORES CON SU SUELDO.

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C,!d%" N8 96:

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SATISFACCIÓN DE LOS TRABAJADORES CON EL SUELDO QUE RECIBEN

T+3(-).!3. 2. (5/.02+ D. (5/.02+ E! 2.,(5/.02+

T+3(-).!3. .! 2.,(5/.02+

In+e%p%e+!c*n:

E- <2V 3(9((+, ,3 ! ,(5/+ 5+! - ,/-+ ?/ 59. E- 22V 3(9((+, ,3 (5/+ 5+! - ,/-+ ?/ 59.

E- 11V 3(9((+, ,3 3+3(-)!3 ! ,(5/+ 5+! - ,/-+ ?/59!.

E- V 3(9((+, ,3 3+3(-)!3 (5/+ 5+! - ,/-+ ?/59!.

VII.- DISPOSICIÓN DE MATERIAL ADECUADO PARA EL CUMPLIMIENTO DELAS FUNCIONES.

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C,!d%" N8 9B:

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Disposición de material adecuado para el cumplimiento de las funciones

S.)*. C(, ,.)*. A @.5., C(, !/!5( N/!5(

In+e%p%e+!c*n:

E- 22V 3(9((+, ,)* ,*+!! )(3(- (5/(+ *(( 5/)*-,/, /!5+!,.

E- 1V 3(9((+, 5(, ,)* ,*+!! )(3(- (5/(+ *((5/)*- ,/, /!5+!,.

E- 22V 3(9((+, ( @5, ,*+!! )(3(- *(( 5/)*- ,/,/!5+!,.

E- V 3(9((+, 5(, !/!5( ,*+! - )(3(- (5/(+ *((5/)*- 5+! ,/, /!5+!,.

VIII.- DEFICIENCIAS <UE SE ENCUENTRAN EN EL 7REA DE TRAAO.

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DEFICIENCIAS

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C,!d%" N8 9:

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DEFICIENCIAS ENCONTRADAS EN EL 7REA DE TRA.A1O

NQ 3(9((+,

In+e%p%e+!c*n:

< *,+!(, !5(! ?/ (6 *+5( -/)!(5! ! ,/ ( 3(9(+. < *,+!(, !5(! ?/ (6 *,+ ,9(-+,+ ! ,/ ( 3(9(+4 21 *,+!(, !5(! ?/ (6 (-3( @!3-(5! ! ,/ ( 3(9(+. < *,+!(, !5(! ?/ ,/ ()9!3 3(9(+ , )/6 /5+. < *,+!(, !5(! ?/ ! ,/ ( 3(9(+ (-3( ,>(-(5!.

X.- RELACIÓN ENTRE COMPAÑEROS DE TRAAO.

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RELACIÓN ENTRE COMPAÑEROS DE TRA.A1O

M/6 9/.!( B/.!( R."/-( M(-( M/6 )(-(

In+e%p%e+!c*n:

E- 22V 3(9((+, 3! /!( )/6 9/!( -(5! 5+! ,/, 5+)*(>+, 3(9(+.

E- 7V 3(9((+, 3! /!( 9/!( -(5! 5+! ,/, 5+)*(>+, 3(9(+.

E- 2V 3(9((+, 3! /!( -(5! "/-( 5+! ,/, 5+)*(>+, 3(9(+.

E- V 3(9((+, 3! /!( -(5! )/6 )(-( 5+! ,/, 5+)*(>+, 3(9(+.

X.- ENEFICIOS ECONÓMICOS O INCENTIVOS <UE RECIE EL TRAAADOR.



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.ENEFICIOS O INCENTIVOS <UE RECI.E EL TRA.A1ADOR

V . T(9(E(+.,

NQ . 3(9(E(+.,

In+e%p%e+!c*n:

B!5+,NQ

3(9((+, VB+!+, + 7VB+!+, *+/53@( 1 JJV

B+!+, ,*+!,(9-( 2 VN!"/!+ 22 7VP)+, 5+!+5)!3+ 2 V



E- V 3(9((+, 59 *)+, 5+!+5)!3+. E- 7V 3(9((+, 59 !!";! 9!5+ 6+ !5!3@+. E- V 3(9((+, 59 9+!+, ,*+!,(9-(. E- JJV 3(9((+, 59 9+!+, *+/53@(. E- 7V 3(9((+, 9+!+, +.

B.- CONCLUSIONES:

C/(+ NX 0. E- 7<V 3(9((+, !5(! ?/ ! ,/ ( 3(9(+ !+, +)!3( - 3(9(+ ! ?/*+.

C/(+ NX 0<. E- <2V 3(9((+, ,3 ! ,(5/+ 5+! - ,/-+ ?/59!.

C/(+ NX 0. E- 8V 3(9((+, 5+!,(! ?/ -( (-3( @!3-(5!, -( )(6+ 5!5( ?/ *,!3( ,/ ( 3(9(+.

C/(+ NX 10. E- 7V 3(9((+, !+ 59! !!";! 9!5+5+!)5+ 6+ !5!3@+.

.- RECOMENDACIONES:

C/(+ NX :

1. C(*(53( ( -+, ,/*@,+, *(( ?/ 3!"(! 5+!+5)!3+ ?/,3(3"(, 6 3K5!5(, 9! /3-( *(( +)!3( - 3(9(+ !?/*+.

2. O"(!( 5(*(53(5+!, !)5(, *(( - *,+!(- ! "!(-4!5!3@(!+ ( ?/ -+ (*!+ ,( (*-5(+ ! ,/ ( 3(9(+.

J. P+)+@ @(-+, 5+)+ - ,*3+4 */!3/(-(4 5+)*(>,)+4,*+!,(9-(4 35.

. O"(!( /!+!, 5+!(3!( *(( -+, 3(9((+, 5+)+:*(,+, 5(3@+,4 @!3+, *+3@+,4 *?/>+, 5+)*(34@!3+, 5/-3/(-,4 35.

C/(+ NX < 6 10:

1. C(3"+( ( -+, 3(9((+, (5/+ ( -(, /!5+!, ?/,)*>(!4 (*-5(!+ /! *+5,+ @(-/(5! /3-(!+ @,(,3K5!5(, ,3/+.

2. M+3@( ( -+, 3(9((+, 5+! !5!3@+, ,"!5(3@+,.J. E- ,(-(+ /! 3(9((+ *! (- */,3+ 3(9(+ ?/ 54

,(9!+ ?/ 6( ,3! ,/-+, ,3(!((+, , 5+)*-5(+(/)!3( - ,(-(+ (- *,+!(- *+ -+ ?/ , 5+)!( (*-5(9+!+, *(( ,/9,(!( K,3( !,(3,(55!.



C/(+ NX 0:

1. I)*-)!3( - ( 3(9(+ 5+! ?/*+, @!3-(5!(5/(+, (- 3*+ *+5,+ ?/ , (-(4 *+ 3!!+ 5/!3( -(,(-/ - *,+!(-.

2. O"(!( 6+ /95( )(!( (5/(( (- *,+!(- 5+! - ! "!( - 9/! /+ - (.

J. P+*+5+!( -( !/)!3(( (5/((.

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