mgt721 presentation draft

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 1/27

PHARMACEUTICALS

Amy ClineSrikanth AdusumilliLeslie OttAmy SteinlageSusan Stephens

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 2/27

Industry Overview

• List the commanding heights of theindustry here.

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 3/27

Industry Overview

• Area specifics:

 – Asia Pac

 – Northwestern

 – Europe

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 4/27

Industry Overview

• Financials of benchmarks or to showproportionate statistics

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 5/27

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 6/27

CompanyOverview

• Vision/Mission:

• Next slides can be ratings for

different areas of the scorecard

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 7/27

OBJECTIVE MERTICS/(D=DRIVERS)

FINANCIALPERFORMANCE

INITIATIVES

FY1 FY2 FY3

• Maximize returns

• Profitable growth

• Leverage assetbase

• Manage operatingcosts

• ROCE

• Revenue growth

• Asset utilization rate

• Operating costs /customer

14%

6%

80%

$150

14.5%

8%

85%

$140

15%

12%

90%

$125

• Industry leadingcustomer loyalty

• Customer SatisfactionRating

80% 85% 90% • Customer loyalty

program

F

INANC

IAL

CUSTOMER

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 8/27

OBJECTIVE MERTICS/(D=DRIVERS) FINANCIALPERFORMANCE

INITIATIVES

FY1 FY2 FY3

Business Growth• Capitalize on deregulationopportunities

• Optimize tradingopportunities• Develop innovative services

Continued Public Support• Use alliances and jointventures• Ensure reliable service• Communicate/educate

customers

Optimize Core Business• Optimize asset utilization

• % revenue from deregulatedproducts/services• % trading revenue• Revenue from new services• % customers served throughalliances and joint ventures

• NPV product/service pipeline• % R&D projects meetingprotocol gates (D)• Customer/partner satisfaction(5 point scale)

• Reliability index• Communication/educationcoverage (%)

14%

6%

80%

$15020%4

2.2

14%

8%

85%

$14030%5

3.3

15%

12%

90%

$12540%5

4.4

Customer loyaltyprogram

• Industry leading customer

loyalty

• Ensure Market-driven skill• Industry leading employeesatisfaction• World Class Leadershipeffectiveness

• Customer Satisfaction

Rating

• Strategic skill coverage ratio• Hours in strategic skillstraining (D)• Employee satisfaction rating(5 point scale)

80%

3/4

85%

4/5

90%

3/5

• Customer loyalty

program

• Competencyprofiling• Performancecompensation link• Leadership trainingprogram

L

EARNI N

G

&

D

EVELO

PMENT

INTER

NAL

BUSIN

ESS

PROCES

SES

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 9/27

• Vision/Mission

•

Next slides can be ratings fordifferent areas of the scorecard

• Reference link: http://www.youtube.com/user/JNJhealth [YouTube Video channel - Showcases videoson healthcare, world health and company events]

CompanyOverview

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 10/27

OBJECTIVE MERTICS/(D=DRIVERS)

FINANCIALPERFORMANCE

INITIATIVES

FY1 FY2 FY3

• Maximize returns

• Profitable growth

• Leverage assetbase

• Manage operatingcosts

• ROCE

• Revenue growth

• Asset utilization rate

• Operating costs /customer

14%

6%

80%

$150

14.5%

8%

85%

$140

15%

12%

90%

$125

• Industry leadingcustomer loyalty

• Customer SatisfactionRating

80% 85% 90% • Customer loyalty

program

F

INAN

CIAL

CUSTO

MER

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 11/27

OBJECTIVE MERTICS/(D=DRIVERS) FINANCIALPERFORMANCE

INITIATIVES

FY1 FY2 FY3

Business Growth• Capitalize on deregulationopportunities

• Optimize tradingopportunities• Develop innovative services

Continued Public Support• Use alliances and jointventures• Ensure reliable service• Communicate/educate

customers

Optimize Core Business• Optimize asset utilization

• % revenue from deregulatedproducts/services• % trading revenue• Revenue from new services• % customers served throughalliances and joint ventures

• NPV product/service pipeline• % R&D projects meetingprotocol gates (D)• Customer/partner satisfaction(5 point scale)

• Reliability index• Communication/educationcoverage (%)

14%

6%

80%

$15020%4

2.2

14%

8%

85%

$14030%5

3.3

15%

12%

90%

$12540%5

4.4

Customer loyaltyprogram

• Industry leading customer

loyalty

• Ensure Market-driven skill• Industry leading employeesatisfaction• World Class Leadershipeffectiveness

• Customer Satisfaction

Rating

• Strategic skill coverage ratio• Hours in strategic skillstraining (D)• Employee satisfaction rating(5 point scale)

80%

3/4

85%

4/5

90%

3/5

• Customer loyalty

program

• Competencyprofiling• Performancecompensation link• Leadership trainingprogram

L

EARNI N

G

&

D

EVELO

PMENT

INTER

NAL

BUSIN

ESS

PROCES

SES

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 12/27

• Vision/Mission

•

Next slides can be ratings fordifferent areas of the scorecard

CompanyOverview

OBJECTIVE MERTICS/ FINANCIAL INITIATIVES

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 13/27

OBJECTIVE MERTICS/(D=DRIVERS)

FINANCIALPERFORMANCE

INITIATIVES

FY1 FY2 FY3

• Maximize returns

• Profitable growth

• Leverage assetbase

• Manage operatingcosts

• ROCE

• Revenue growth

• Asset utilization rate

• Operating costs /customer

14%

6%

80%

$150

14.5%

8%

85%

$140

15%

12%

90%

$125

• Industry leadingcustomer loyalty

• Customer SatisfactionRating

80% 85% 90% • Customer loyalty

program

FIN

ANCIAL

CUSTO

MER

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 14/27

OBJECTIVE MERTICS/(D=DRIVERS) FINANCIALPERFORMANCE

INITIATIVES

FY1 FY2 FY3

Business Growth• Capitalize on deregulationopportunities

• Optimize tradingopportunities• Develop innovative services

Continued Public Support• Use alliances and jointventures• Ensure reliable service• Communicate/educate

customers

Optimize Core Business• Optimize asset utilization

• % revenue from deregulatedproducts/services• % trading revenue• Revenue from new services• % customers served throughalliances and joint ventures

• NPV product/service pipeline• % R&D projects meetingprotocol gates (D)• Customer/partner satisfaction(5 point scale)

• Reliability index• Communication/educationcoverage (%)

14%

6%

80%

$15020%4

2.2

14%

8%

85%

$14030%5

3.3

15%

12%

90%

$12540%5

4.4

Customer loyaltyprogram

• Industry leading customer

loyalty

• Ensure Market-driven skill• Industry leading employeesatisfaction• World Class Leadershipeffectiveness

• Customer Satisfaction

Rating

• Strategic skill coverage ratio• Hours in strategic skillstraining (D)• Employee satisfaction rating(5 point scale)

80%

3/4

85%

4/5

90%

3/5

• Customer loyalty

program

• Competencyprofiling• Performancecompensation link• Leadership trainingprogram

L

EARNI N

G

&

D

EVELO

PMENT

INTER

NAL

BUSIN

ESS

PROCES

SES

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 15/27

• Vision/Mission

•

Next slides can be ratings fordifferent areas of the scorecard

Company

Overview

OBJECTIVE MERTICS/ FINANCIAL INITIATIVES

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 16/27

OBJECTIVE MERTICS/(D=DRIVERS)

FINANCIALPERFORMANCE

INITIATIVES

FY1 FY2 FY3

• Maximize returns

• Profitable growth

• Leverage assetbase

• Manage operatingcosts

• ROCE

• Revenue growth

• Asset utilization rate

• Operating costs /customer

14%

6%

80%

$150

14.5%

8%

85%

$140

15%

12%

90%

$125

• Industry leadingcustomer loyalty

• Customer SatisfactionRating

80% 85% 90% • Customer loyalty

program

FIN

ANCIAL

CUSTO

MER

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 17/27

OBJECTIVE MERTICS/(D=DRIVERS) FINANCIALPERFORMANCE

INITIATIVES

FY1 FY2 FY3

Business Growth• Capitalize on deregulationopportunities

• Optimize tradingopportunities• Develop innovative services

Continued Public Support• Use alliances and jointventures• Ensure reliable service• Communicate/educate

customers

Optimize Core Business• Optimize asset utilization

• % revenue from deregulatedproducts/services• % trading revenue• Revenue from new services• % customers served throughalliances and joint ventures

• NPV product/service pipeline• % R&D projects meetingprotocol gates (D)• Customer/partner satisfaction(5 point scale)

• Reliability index• Communication/educationcoverage (%)

14%

6%

80%

$15020%4

2.2

14%

8%

85%

$14030%5

3.3

15%

12%

90%

$12540%5

4.4

Customer loyaltyprogram

• Industry leading customer

loyalty

• Ensure Market-driven skill• Industry leading employeesatisfaction• World Class Leadershipeffectiveness

• Customer Satisfaction

Rating

• Strategic skill coverage ratio• Hours in strategic skillstraining (D)• Employee satisfaction rating(5 point scale)

80%

3/4

85%

4/5

90%

3/5

• Customer loyalty

program

• Competencyprofiling• Performancecompensation link• Leadership trainingprogram

L

EARNI N

G

&

D

EVELO

PMENT

INTER

NAL

BUSIN

ESS

PROCES

SES

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 18/27

• Vision/Mission

•

Next slides can be ratings fordifferent areas of the scorecard

CompanyOverview

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 19/27

Overall Comparison

• Might best be shown in chart witharrows showing progress orcheckmarks for each area or

something (if we end up giving eachcompany a “score” show overall herein chart or something.

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 20/27

OBJECTIVE MERTICS/(D=DRIVERS)

FINANCIALPERFORMANCE

INITIATIVES

FY1 FY2 FY3

• Maximize returns

• Profitable growth

• Leverage assetbase

• Manage operatingcosts

• ROCE

• Revenue growth

• Asset utilization rate

• Operating costs /customer

14%

6%

80%

$150

14.5%

8%

85%

$140

15%

12%

90%

$125

• Industry leadingcustomer loyalty

• Customer SatisfactionRating

80% 85% 90% • Customer loyalty

program

F

INAN

CIAL

CUSTO

MER

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 21/27

OBJECTIVE MERTICS/(D=DRIVERS) FINANCIALPERFORMANCE

INITIATIVES

FY1 FY2 FY3

Business Growth• Capitalize on deregulationopportunities

• Optimize tradingopportunities• Develop innovative services

Continued Public Support• Use alliances and jointventures• Ensure reliable service• Communicate/educate

customers

Optimize Core Business• Optimize asset utilization

• % revenue from deregulatedproducts/services• % trading revenue• Revenue from new services

• % customers served throughalliances and joint ventures

• NPV product/service pipeline• % R&D projects meetingprotocol gates (D)• Customer/partner satisfaction(5 point scale)

• Reliability index• Communication/educationcoverage (%)

14%

6%

80%

$15020%4

2.2

14%

8%

85%

$14030%5

3.3

15%

12%

90%

$12540%5

4.4

Customer loyaltyprogram

• Industry leading customer

loyalty

• Ensure Market-driven skill• Industry leading employeesatisfaction• World Class Leadershipeffectiveness

• Customer Satisfaction

Rating

• Strategic skill coverage ratio• Hours in strategic skillstraining (D)• Employee satisfaction rating(5 point scale)

80%

3/4

85%

4/5

90%

3/5

• Customer loyalty

program

• Competencyprofiling• Performancecompensation link• Leadership trainingprogram

L

EARNI N

G

&

D

EVELO

PMENT

INTER

NAL

BUSIN

ESS

PROCES

SES

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 22/27

Overall Comparison• Google Web Search Insights…

• Demo ‘Motion Chart’ for World and Regional Interest•

http://www.google.com/insights/search/#cat=45&q=johnson+%26+johnson%2Cmerck%2Cabbott%2Cnovartis%2Cpfizer&cmpt=q&geo=US

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 23/27

Most Admired, Innovative,Respected

• Just an Idea: Allocate 5 points if the company is in top 100, 10 pints if the companyis in top 50 and 20 points if its in top 10. Following is just an example with random

numbers.  JNJ MERCK NOVARTISPFIZER ABBOTT

MOSTADMIRED

09 08 07 09 08 07 09 08 07 07 08 07 09 08 07

20 5 105 5 -

MOSTINNOVATIVE

5 - - - - -

MOSTRESPECTED

10 - 20 - - 5

 Total (peryear)Cumulative

20 5 20

45

20 5 15

40

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 24/27

Best of the Best

• Can discuss of those that werebalanced, if they were also meetingtheir visions by being on the top

respected/admired/innovativecompanies for their industry.

• Can also list here the “leader of the

pack”

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 25/27

Questions?

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 26/27

Sources

• List all sources

LEARNING

&

DEVEL

OPMENT

8/8/2019 MGT721 Presentation Draft

http://slidepdf.com/reader/full/mgt721-presentation-draft 27/27

OBJECTIVE MERTICS/(D=DRIVERS)

FINANCIALPERFORMANCE

INITIATIVES

FY1 FY2 FY3

• Maximize returns

• Profitable growth

• Leverage assetbase

• Manageoperating costs

• ROCE

• Revenue growth

• Asset utilization rate

• Operating costs /customer

14%

6%

80%

$150

14.5%

8%

85%

$140

15%

12%

90%

$125

• Industry leadingcustomer loyalty

• Customer SatisfactionRating

80% 85% 90% • Customer loyalty

program

C

US TOMER

FINANCIAL