ley de proteccion al consumidor y al usuario de guatemala

8/18/2019 Ley de Proteccion Al Consumidor y Al Usuario de Guatemala

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RO 06-2003}\b0 {\super \fs12\up3\cf0\f0\charscalex100\b {{\field{\*\fldinst{HYPERLINK "#1"}}{\fldrslt {*}}}}\b0 }\par\pard\li3226\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li3226\ri0\sl-253\slmult0 \fs18\cf0\f0\charscalex100\b {EL CONGRESO DE LA REPUBLICA DE GUATEMALA}\b0 \par\pard\li4880\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li4880\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100\b {CONSIDERANDO: }\b0 \par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-253\slmult0\fs20\cf0\f0\charscalex100 {Que el artículo 119 literal i) de la Constitución Política de la República de Guatemala, establece la }\par\pard\li1040\ri0\sl-226\slmult0 \fs18\cf0\f0\charscalex100 {defensa de consumidores y usuarios en cuanto a la preservación de la calidad de los productos de }\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {consumo interno y de exportación para garantizar su salud, seguridad y legítimos intereses económicos.}\par\pard\li4880\ri0\sl-213\slmult0\fs18\cf0\par\pard\li4880\ri0\sl-253\slmult0 \fs20\cf0\f0\charscalex100\b {CONSIDERANDO: }\b0 \par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {Que Guatemala adquirió el compromiso de aplicar y }\fs20\cf0\f0\charscalex100 {cumplir las directrices para la protección del }\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {consumidor aprobadas por la Asamblea General de la Organización de Naciones Unidas, mediante }\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {Resolución Número39/248 del nueve de abril de mil nov}\fs20\cf0\f0\charscalex100 {ecientos ochenta y cinco, en las que se define el}\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {quehacer de los gobiernos para la concreción de una }\fs20\cf0\f0\charscalex100 {efectiva protección y salvaguarda de los derechos e }\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {intereses legítimos de los co

nsumidores. }\par\pard\li4880\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li4880\ri0\sl-253\slmult0 \fs20\cf0\f0\charscalex100\b {CONSIDERANDO: }\b0 \par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {Que el régimen económico y social de la República de Guatemala se funda en principios de justicia }\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {social, y que es obligación del Estado promover el }\fs20\cf0\f0\charscalex100 {desarrollo económico de la Nación, velando por la}\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {elevación del nivel de vida de todos los habitantes del país y procurando el bienestar de la familia.}\par\pard\li4880\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li4880\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100\b {CONSIDERANDO: }\b0 \par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-253\slmult0 \fs20\cf0\f0\charscalex100 {Que la dispersión de legislación vigente que regula el}\fs20\cf0\f0\charscalex100 { sistema económico deviene in

eficaz y en muchos}\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {casos inoperante, contraria a los intereses de los consumidores o usuarios yno responde a las }\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {características de una economía moderna, abierta }\fs20\cf0\f0\charscalex100 {y dinámica, por lo que es necesario disponer de un}\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {marco legal que desarrolle y promueva en forma efectiva los derechos y obligaciones de los}\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {consumidores y usuarios de manera equitativa en relacióna los proveedores.}\par\pard\li5120\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li5120\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100\b {POR TANTO: }\b0 \par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-253\slmult0 \fs20\cf0\f0\charscalex100 {En ejercicio de las atribuciones que le confiere el artículo 171 literal a) de la Constitución Política de la }\par\pard\li1040\ri0\sl-226\slmult0 \fs2

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to}\b0 \fs20\cf0\f0\charscalex100 {. Esta Ley tiene por objeto promover, divulgar y defenderlos derechos de los}\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {consumidores y usuarios, establecer las infraccion}\fs20\cf0\f0\charscalex100 {es, sanciones y los procedimientos aplicables en dicha}\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {materia. Las normas de esta Ley son tutelares de los consumidores y usuarios y constituyen un mínimo}\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {de derechos y garantías de carácter irrenunciable, de interés social y de orden público.}\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-226\slmult0 \fs12\cf0\f0\charscalex100 {*}{ }\fs16\cf0\f0\charscalex100 {Publicado a página 2 de número 4, tomo 271, de fech}\fs16\cf0\f0\charscalex100 {a 11 de febrero de 2003, del }\fs16\cf0\f0\charscalex100 {Diario de Centro América}\par\pard\li3920\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li3920\ri0\sl-200\slmult0 \fs16\cf0\f0\charscalex100 {Programa de Información Estratégica (PIE-CALAS)}\par\pard\li5693\ri0\sl-186\slmult0 \fs16\cf0\f0\charscalex100 {1}\par\pard\sect\sectd\sbkpage{\shp{\*\shpinst\shpleft1666\shptop1333\shpright11133\shpbottom1346\shpfhdr0\shpwr3\shpwrk0\shpfblwtxt1\shplid2032\shpz0\shpbxpage\shpbypage{\sp{\sn shapeType}{\sv 0}}{\sp{\sn fFlipH}{\sv 0}}{\sp{\sn fFlipV}{\sv 0}}{\sp{\sn rotation}{\sv 0}}{\sp{\sn geoRight}{\sv 9467}}

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{\shp{\*\shpinst\shpleft1666\shptop14306\shpright11133\shpbottom14320\shpfhdr0\shpwr3\shpwrk0\shpfblwtxt1\shplid2033\shpz1\shpbxpage\shpbypage{\sp{\sn shapeType}{\sv 0}}{\sp{\sn fFlipH}{\sv 0}}{\sp{\sn fFlipV}{\sv 0}}{\sp{\sn rotation}{\sv 0}}{\sp{\sn geoRight}{\sv 9467}}{\sp{\sn geoBottom}{\sv 14}}{\sp{\sn shapePath}{\sv 4}}{\sp{\sn pVerticies}{\sv 8;5;(0,0);(0,13);(9466,13);(9466,0);(0,0);}}{\sp{\sn pSegmentInfo}{\sv 2;12;16384;45824;1;45824;1;45824;1;45824;1;45824;24577;32768}}{\sp{\sn fFillOK}{\sv 1}}

{\sp{\sn fFilled}{\sv 1}}{\sp{\sn fillColor}{\sv 0}}{\sp{\sn fLine}{\sv 1}}{\sp{\sn lineColor}{\sv 0}}{\sp{\sn lineType}{\sv 0}}{\sp{\sn fArrowheadsOK}{\sv 0}}{\sp{\sn fBehindDocument}{\sv 1}}{\sp{\sn fLayoutInCell}{\sv 1}}}}{\shp{\*\shpinst\shpleft4946\shptop5533\shpright7546\shpbottom8133\shpfhdr0\shpwr3\shpwrk0\shpfblwtxt1\shplid2034\shpz2\shpbxpage\shpbypage


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}}}}}\pgwsxn12240\pghsxn15840\marglsxn666\margrsxn133\margtsxn666\margbsxn280\pard\li3320\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li3320\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li3320\ri0\sl-213\slmult0 \fs16\cf0\f0\charscalex100 {Centro de Acción Legal - Ambiental}\fs16\cf0\f0\charscalex100 { y Social de Guatemala (CALAS)}\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-240\slmult0 \*\tx4653\fs20\cf0\f0\charscalex100\b {ARTICULO 2. Ámbito de aplicación.}\b0 \tab \fs

20\cf0\f0\charscalex100 {Están sujetos a las disposiciones de esta Ley todos los actos}\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {jurídicos que se realicen entre proveedores y consumidor}\fs20\cf0\f0\charscalex100 {es y/o usuarios dentro del territorio nacional; se }\par\pard\li1040\ri0\sl-240\slmult0\fs20\cf0\f0\charscalex100 {aplicará a todos los agentes económicos, se trate de personas naturales o jurídicas.}\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {Lo normado en leyes especiales, así como los servicios públicos con legislación específica y cuya }\par\pard\li040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {actuación sea controlada por los órganos que la mi}\fs20\cf0\f0\charscalex100 {sma contemple, se regi}\fs20\cf0\f


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0\charscalex100 {rán por esas normas,}\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {aplicándose esta Ley en forma supletoria. Esta Ley no }\fs20\cf0\f0\charscalex100 {será aplicable a los servicios personales prestados}\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {en virtud de una relación laboral, ni a los servicios profesionales o técnicos para cuyo ejercicio se requiera }\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {tener título facultativo.}\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-253\slmult0 \fs20\cf0\f0\charscalex100\b {ARTICULO 3. Definiciones.}\b0 { }\fs20\cf0\f0\charscalex100 {Para los efectos de esta Ley, se entenderá por:}\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100\b {a) Anunciante:}\b0 \fs20\cf0\f0\charscalex100 { Proveedor que, mediante publicidad, se propone}\fs20\cf0\f0\charscalex100 { ilustrar al público sobre la naturaleza,}\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {características, propiedades o atributos de los bie}\fs20\cf0\f0\charscalex100 {nes o servicios cuya producción, intermediación o}\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {prestación constituyen el objeto de su actividad.}\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100\b {b) Bienes:}\b0 { }\fs20\cf0\f0\charscalex100 {Son las cosas que por sus características pueden ser apropiables y enajenables. }\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-253\slmult0\fs20\cf0\f0\charscalex100\b {c) Consumidor:}\b0 { }\fs20\cf0\f0\charscalex100 {Persona individual o jurídica de carácter pú}\fs20\cf0\f0\charscalex100 {blico o privado nacional o extranjera, que en }\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {virtud de cualquier acto jurídico oneroso o por derecho establec

ido, adquiera, utilice o disfrute bienes de }\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {cualquier naturaleza.}\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-253\slmult0 \*\tx3786\fs20\cf0\f0\charscalex100\b {d) Contrato de adhesión:}\b0 \tab \fs20\cf0\f0\charscalex100 {Es aquelcuyas condiciones son establecidas unilateralmente por el }\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {proveedor, sin que el consumidor o el usuario pueda }\fs20\cf0\f0\charscalex100 {discutir o modificar su contenido en el momento de }\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {contratar.}\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-253\slmult0 \fs20\cf0\f0\charscalex100\b {e) Oferta:}\b0 { }\fs20\cf0\f0\charscalex100 {Práctica comercial transitoria, consistente en el}\fs20\cf0\f0\charscalex100 { ofrecimiento al público de bienes o servicios a }\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {precios más bajos que los habituales en el res

pectivo establecimiento.}\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-240\slmult0 \*\tx2506\fs20\cf0\f0\charscalex100\b {f) Promoción:}\b0 \tab \fs20\cf0\f0\charscalex100 {Práctica comercial transitoria, cualquiera }\fs20\cf0\f0\charscalex100 {que sea la forma utilizada en su difusión,}\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {consistente en el ofrecimientoal público de bienes }\fs20\cf0\f0\charscalex100 {y/o servicios en condiciones más favorables que las}\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {habituales, con excepción de aquellas que impliquen una oferta. }\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100\b {g) Proveedor:}\b0 { }\fs20\cf0\f0\charscalex100 {Persona individual o jurídica de carácter púb}\fs20\cf0\f0\charscalex100 {lico o privado, nacional o extranjera que en }\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {nombre propio o por cuenta ajena, con o sin ánim}\fs20\cf0\f0\charscalex100 {o

de lucro, realice actividades de producción,}\par\pard\li1040\ri0\sl-226\slmult0\fs20\cf0\f0\charscalex100 {fabricación, transformación, importación, constru}\fs20\cf0\f0\charscalex100 {cción, distribución o comercialización de bienes o }\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {prestación de servicios a consumidores o usuarios en}\fs20\cf0\f0\charscalex100 { el territorio nacional y por las que cobre precio o }\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {tarifa. }\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-253\slmult0 \fs20\cf0\f0\charscalex100\b {h) Publicidad:}\b0 { }\fs20\cf0\f0\charscalex100 {Comunicación que el proveedor dirige al público por cualquier medio, para informarlo y}\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex


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100 {motivarlo a adquirir o contratar bienes o servicios. }\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-253\slmult0 \fs20\cf0\f0\charscalex100\b {i) Servicio:}\b0 { }\fs20\cf0\f0\charscalex100 {Prestación destinada asatisfacer necesidades e intereses del consumidor o usuario y que se }\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {pone a disposición por el proveedor.}\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-240\slmult0 \*\tx3240\fs20\cf0\f0\charscalex100\b {j) Servicios públicos:}\b0 \tab \fs20\cf0\f0\charscalex100 {Los servicios de }\fs20\cf0\f0\charscalex100 {energía eléctrica, telefonía celu}\fs20\cf0\f0\charscalex100 {lar, fija pública y domicilia r,}\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {transmisiones de televisión en sus distintas formas, telecomunicaciones en general y agua potable }\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {prestados en el domicilio o locales del consumidor o usuario, drenajes, recolección de desechos,}\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {transporte público urbano y extraurban}\fs20\cf0\f0\charscalex100 {o, gas propano, diesel y gasolinas, así como cualesquiera otros }\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {servicios públicos que se prestan a usuarios o consumidores, pormedio de empresas organizadas}\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {públicas o privadas para la prestación generalizada de estos servicios.}\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-240\slmult0 \*\tx2253\fs20\cf0\f0\charscalex100\b {k) Usuario:}\b0 \tab \fs20\cf0\f0\charscalex100 {Persona individual o jurídica }\fs20\cf0\f0\charscalex100 {que adquiere a título oneroso }\fs20\cf0\f0\charscalex100 {o por derecho }\fs20\cf0\f0\charscalex100 {establecido}\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex1

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hpwr3\shpwrk0\shpfblwtxt1\shplid2036\shpz1\shpbxpage\shpbypage{\sp{\sn shapeType}{\sv 0}}{\sp{\sn fFlipH}{\sv 0}}{\sp{\sn fFlipV}{\sv 0}}{\sp{\sn rotation}{\sv 0}}{\sp{\sn geoRight}{\sv 9467}}{\sp{\sn geoBottom}{\sv 14}}{\sp{\sn shapePath}{\sv 4}}{\sp{\sn pVerticies}{\sv 8;5;(0,0);(0,13);(9466,13);(9466,0);(0,0);}}{\sp{\sn pSegmentInfo}{\sv 2;12;16384;45824;1;45824;1;45824;1;45824;1;45824;2457


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C59FD3207146A114A66B59A288CA2272590100F2319E7D2AFD2D2B0EC67DAC32B5D49773A6C628111339217AF3EF9A7DE4324D736800FDDA3977FC071FAD5DA28B05B4B18F73A7CC7538E4880F21DD5E51FED2F434DF2AF566BC091E0CAC489B70FBA07000F5ADAA297293CA8C67B299347B58563DCC8CAD2203C900E4819F7A92EA3B97BBB59A28370546E1D80DAC71C9FA7B56AD14EC1CA8C686D6E21D36F4619AE2576C671939E01AB26D1A0D21EDADC624F2C81EED8ABF4B4586A29187F65BB9D2CD1A2F2E189D731EE04E00EA7FC2B6E8A284AC34AC2D14514C614514500145145007FFD9}}}}}\pgwsxn12240\pghsxn15840\marglsxn666\margrsxn133\margtsxn666\margbsxn280\pard\li3320\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li3320\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li3320\ri0\sl-213\slmult0 \fs16\cf0\f0\charscalex100 {Centro de Acción Legal - Ambiental}\fs16\cf0\f0\charscalex100 { y Social de Guatemala (CALAS)}\p


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ar\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-253\slmult0 \*\tx2413\fs20\cf0\f0\charscalex100\b {l) Dirección:}\b0 \tab \fs20\cf0\f0\charscalex100 {Dirección de Atención y Asistencia al consumidor, Dependencia Administrativa del }\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {Ministerio de Economía, que podrá abreviar DIACO o de}\fs20\cf0\f0\charscalex100 {nominarse la Dirección, para los efectos de la }\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {presente Ley.}\par\pard\li5146\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li5146\ri0\sl-240\slmult0 \fs18\cf0\f0\charscalex100\b {CAPITULO II}\b0 \par\pard\li3426\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100\b {CONSUMIDORES, USUARIOS Y PROVEEDORES}\b0 \par\pard\li5226\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li5226\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100\b {SECCION I}\b0 \par\pard\li3266\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100\b {DERECHOS DE LOS CONSUMIDORES Y USUARIOS}\b0 \par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-253\slmult0 \*\tx6786\fs20\cf0\f0\charscalex100\b {ARTICULO 4. Derechos de los consumidores y usuarios.}\b0 \tab \fs20\cf0\f0\charscalex100 {Sin perjuicio de lo establecido en otras}\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {leyes, son derechosbásicos de los consumidores y usuarios: }\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-253\slmult0 \fs20\cf0\f0\charscalex100 {a) La protección a su vida, salud y seguridad en la adquisición, consumo y uso de bienes y servicios.}\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {b) La libertad de elección del bien o servicio.}\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-253\slmult0 \fs20\cf0\f0\charscalex100 {c) La libertad de contratación.}\par\pard\li1040\ri

0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {d) La información veraz, suficiente, clara y oportuna so}\fs20\cf0\f0\charscalex100 {bre los bienes y servicios, indicando además si son}\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {nuevos, usados o reconstruidos, así como también sobre sus precios, características, calidades, }\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {contenido y riesgos que eventualmentepudieren presentar.}\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {e) La reparación, indemnización, devolución de dinero o cambio del bien por incumplimiento de lo }\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {convenido en la transacción y las disposiciones de ésta y otras leyes o por vicios ocultos que sean }\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {responsabilidad }\fs20\cf0\f0\charscalex100 {del proveedor.}\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard

\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {f) La reposición del producto o, en su defecto, a optar por la bonificación de su valor en la compra de otro}\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {o por la devolución del precio que se haya pagado en exceso, cuando la calidad o cantidad sea inferior a}\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {la indicada.}\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {g) La sostenibilidad de precios con el que se oferte}\fs20\cf0\f0\charscalex100 {, promocione, publicite o marque el producto en el }\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {establecimiento comercial respectivo.}\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-253\slmult0 \fs20\cf0\f0\charscalex100 {h) La devolución al proveedor de aquellos bienes q}\fs20\cf0\f0\charscalex100 {ue éste le haya enviado sinsu requerimiento previo.}\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charsc

alex100 {En este caso, el consumidor o usuario no está obligado a asumir responsabilidad ni a efectuar pago }\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {alguno, salvo si se comprueba que el consumidor o usuario ha aceptado expres}\fs20\cf0\f0\charscalex100 {amente el envío o entrega }\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {del bien o lo ha utilizado o consumido. }\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {i) Recibir educación sobre el consumo y uso adecuado de bienes o servicios que le permita conocer y }\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {ejercitar sus derechos y obligaciones.}\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-253\slmult0 \


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fs20\cf0\f0\charscalex100 {j) Utilizar el libro de quejas o el medio legalmenteautorizado por la Dirección de Atención y Asistencia al}\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {Consumidor, para dejar registro de su disconformidad con respecto a un bien adquirido o un servicio }\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {contratado.}\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-253\slmult0 \fs20\cf0\f0\charscalex100\b {ARTICULO 5. Obligaciones.}\b0 { }\fs20\cf0\f0\charscalex100 {Son obligaciones del consumidor o usuario: }\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {a) Pagar por los bienes o servicios en el tiempo, }\fs20\cf0\f0\charscalex100 {modo, y condiciones establecidas en el convenio o }\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {contrato.}\par\pard\li1040\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1040\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {b) Utilizar los bienes y servicios en observ}\fs20\cf0\f0\charscalex100 {ancia a su uso normal y de conformidad con las}\par\pard\li1040\ri0\sl-226\slmult0 \fs20\cf0\f0\charscalex100 {especificaciones proporcionadas por el provee}\fs20\cf0\f0\charscalex100 {dor y cumplir con las condiciones pactadas.}\par\pard\li3920\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li3920\ri0\sl-360\slmult0 \fs16\cf0\f0\charscalex100 {Programa de Información Estratégica (PIE-CALAS)}\par\pard\li5693\ri0\sl-186\slmult0 \fs16\cf0\f0\charscalex100 {3}\par\pard\sect\sectd\sbkpage{\shp{\*\shpinst\shpleft1666\shptop1333\shpright11133\shpbottom1346\shpfhdr0\shpwr3\shpwrk0\shpfblwtxt1\shplid2038\shpz0\shpbxpage\shpbypage{\sp{\sn shapeType}{\sv 0}}{\sp{\sn fFlipH}{\sv 0}}

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{\sp{\sn fArrowheadsOK}{\sv 0}}{\sp{\sn fBehindDocument}{\sv 1}}{\sp{\sn fLayoutInCell}{\sv 1}}}}{\shp{\*\shpinst\shpleft1666\shptop14306\shpright11133\shpbottom14320\shpfhdr0\shpwr3\shpwrk0\shpfblwtxt1\shplid2039\shpz1\shpbxpage\shpbypage{\sp{\sn shapeType}{\sv 0}}{\sp{\sn fFlipH}{\sv 0}}{\sp{\sn fFlipV}{\sv 0}}{\sp{\sn rotation}{\sv 0}}{\sp{\sn geoRight}{\sv 9467}}{\sp{\sn geoBottom}{\sv 14}}{\sp{\sn shapePath}{\sv 4}}{\sp{\sn pVerticies}{\sv 8;5;(0,0);(0,13);(9466,13);(9466,0);(0,0);}}

{\sp{\sn pSegmentInfo}{\sv 2;12;16384;45824;1;45824;1;45824;1;45824;1;45824;24577;32768}}{\sp{\sn fFillOK}{\sv 1}}{\sp{\sn fFilled}{\sv 1}}{\sp{\sn fillColor}{\sv 0}}{\sp{\sn fLine}{\sv 1}}{\sp{\sn lineColor}{\sv 0}}{\sp{\sn lineType}{\sv 0}}{\sp{\sn fArrowheadsOK}{\sv 0}}{\sp{\sn fBehindDocument}{\sv 1}}{\sp{\sn fLayoutInCell}{\sv 1}}}}{\shp


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ley de proteccion al consumidor y al usuario de guatemala

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