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C A
B C
1 2011
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Drive for effectiveness and
efficiencyMeeting access targets PFA
Reform and modernisation
Focus on performance
management
Refocus on the fundamentals
Emphasis on patient safety
A desire to improve the patientexperience
Encouraging patient and
public involvement
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, E
B (2010)
F (2010) C (2011)
A .
/ C
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=
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= E .
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!
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( , 2005, .8)
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?
E :
A
.
C / E
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B E + ,
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D
B E + ,
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B E + ,
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D
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D FA 201112 F 1 2012 C A
95% F
F 1
2012 C A 95%
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Phase 1: Identification of KPIs and development of ameasurement methodology
Phase 2: Testing a framework for implementation ofKPIs
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F
..
..
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D
Regional Consensus Conference (25 June 08)
Half day workshop (29 May 08)
Further refinement and testing of KPIs against thecriteria
38 KPIs
Top 8 ranked KPIs
Stage 1
Stage 2
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F 8
Key Performance Indicator
1. Consistent delivery of nursing/midwifery care against identified need
2. Patients confidence in the knowledge and skills of the nurse/midwife
3. Patients sense of safety whilst under the care of the nurse/midwife
4. Patient involvement in decisions made about his/her nursing/midwiferycare
5. Time spent by nurses/midwives with the patient
6. Respect from the nurse/midwife for patients preference and choice
7 Nurse/midwifes support for patients to care for themselves, whereappropriate
8 Nurse/midwifes understanding of what is important to the patient
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8 .
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(C, 2010)
A
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A
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D
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Patient/Client
OrganisationalIndicators
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Strongest Source
of Evidence
Data Collection Methods
Asking patient Survey Patient Stories Review of compliments
and complaints
Observing practice Observations of practice
Asking nurses/midwives InterviewReviewing documentation/data Reviewing the patient
record
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:
4 E
( & 1989, .50).
3
E
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1. D
2.
3. A
1.
2.
3.
Stakeholder groups are defined as those whohave something at stake in the evaluand
Guba & Lincoln 1989, p.51).
A further 3 sites to be agreed
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