This is

Questback EssentialsWhat makes QuestBack Essentials stand out?

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Questback Essentials: get started with feedback

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Your short way to feedback

Working with Questback Essentials is as easy as it

gets:

Log in as a user

Click on the relevant shortcut

Continue where you left off

Once logged in, Questback Essentials welcomes

you back and offers you an individual activity

overview, including:

Key data about your own feedback work with

number of quests, invitations, responses and

response rate

Shortcuts to all your latest work history and

other relevant feedback initiatives.

Latest news on Questback Essentials

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Feedback made simple

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Your user experience in focus

Intuitive work-flows and built-in smart system

support let you focus on what matters most: the

content of your feedback initiatives

Consistent workflow for all your feedback

iniatives: step-by-step from left to right, covering

all steps from settings to feedback and follow-up

dialogue!

Smart wizards support you in your key

activities in Questback Essentials, e.g. when

uploading questions or details of people that you

would like invite to provide feedback.

Embedded technical validation makes sure

that you launch only high-quality feedback

initiatives

Accessibility for visually impaired or blind

people is an integrated part of Questback

Essentials

Workflow

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Co-operate and share your feedback work

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Feedback work as team effort

Questback Essentials offers full support for

multi-user accounts, allowing you to co-

operate and to share your feedback work across

your organization and beyond!

As a user, you have full control of your own

folders and data, but you have full flexibility to

grant access rights to other users by sharing

your folders and their content.

Questback supports and allows co-operation at

all stages of your feedback work: from

sharing and duplicating surveys to kick-starting

new feedback initiatives, to co-operation with

distribution, shared reporting and analysis and

targeted follow-up.

Do you have colleagues speaking different

languages? No problem! Questback Essentials

works in 10+ different user languages

including Welsh

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Gather feedback across language barriers

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Feedback comes in all languages

In need of reaching out for feedback in different

languages? Questback Essentials offers full

support for surveys in multiple languages

Straight forward handling of translations with

system generated translation grid.

Operating with languages that include special

characters? Questback Essentials operates with

Unicode, supporting all languages around the

globe and their characters.

The multiple language support does not stop

with survey languages: when uploading and

inviting respondents, you can assign them to

their language, allowing you to reach out to

them with email invitations and reminders in

their own language.

Running a survey in one language and getting a

report out in a different language? Full support

with report languages

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Get feedback where and when it happens

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Feedback going mobile

Questback sets industry standards with its mobile

first strategy:

All survey layouts in Questback Essentials are

fully responsive, automatically adjusting the

look & feel to the size of the screen a person is

using to respond.

Mobile first is not limited to survey responses:

with system generated QR codes, you can

distribute a survey in new ways, allowing

feedback to be provided where and when it

happens.

SMS invitations to reach respondents directly

on their mobile phones are also available.

Extended integration capabilities allow you to

embed feedback in your daily business processes

and to capture feedback truly when and where it

happens and when it matters most

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Enhance feedback with data you already own

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Respondents: your key assets

In Questback Essentials, we call the people you

invite to provide feedback ‘Respondents’, and

following our ambition to make feedback simple, we

also simplified the way that you handle

respondents:

Managing the list of your respondents is an

integrated part of your workflow - you can

choose between multiple ways to add them:

manually (copy/paste), from lists by re-using

contacts groups, from files that you upload or

through integration calls.

File based imports allows you to include known

data about your respondents in addition to their

email address, to:

customize email invitations/reminders,

build skip logic in the survey,

use the data for analysis and reporting

build and initiate targeted follow-up

activities.

Smart wizard leads you through the import

process from Excel to Questback Essentials in

no time, and allows you to use the data in a

mail-merge like function to customize invitations

with tags.

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Track and share feedback online and in real-time

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Track, analyse, learn and share

Track feedback as it comes in: as soon as a

survey goes live and responses start to come in,

Questback automatically generates a report with

charts, tables and lists with free text answers.

Analyse flexibly: Questback Essentials allows

you to create as many additional reports as

needed, and gives you full control about the

content, the visual presentation and the

distribution of your reports.

Share in real-time: all reports in Questback

Essentials are online and in real-time, not only

for you as user working with them, but for

anybody with whom the report is shared via

URL as a LiveReport!

Reporting is an integrated part of your

workflows in Questback Essential and includes

data from the distribution (i.e. bounce tracking

info) as well as acting as a starting point for your

follow-up activities.

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Turn feedback into a dialogue

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ACT on feedback!

Questback’s philosophy from the very start has

always been to take feedback to the next

level, by allowing you to engage respondents in

a follow-up dialogue once they have answered.

Turn your feedback initiatives from a one-way

monologue (you ask, people respond) to two-

way dialogue (you ask, people respond, you

act and engage)

Allowing feedback providers to be heard allows

you to build on your relationship with them,

lifting them up from being a random element in a

research sample to a valuable asset.

Follow-up is an integrated part of your

workflows in Questback Essentials: operate with

automated email notifications or start the

process manually 1-to-1, 1-to-many or 1-to-all

as part of your reporting work.

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Reach out to QuestBack and let us help you

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Questback: we know feedback!Questback: we know feedback!

We offer access to our Questback Essentials

platform as an annual subscription package,

including much more than just a username and a

password:

Access to a wide number of survey templates in

10+ languages.

Access to local support in local language.

Includes quality assurance for surveys prior to

publication.

Access to our local customer success teams, for

advice, workshops, guidance, and more.

As a leading vendor for feedback solutions,

Questback is covering all stages on the feedback

maturity curve, starting with Questback Essentials

and leading to highly sophisticated and scalable

feedback solutions, integrated with dashboards, IT

legacy systems and underlying feedback

databases.

As a trusted feedback partner, we grow with our

customers as their feedback needs grow.