Christopher Lopez 48 Knickerbocker Road Plainview, NY 11803 T: (516) 456-0042 E: cjlopez831@gmail.com PROFESSIONAL EXPERIENCE Enterprise Rent-A-Car, Inwood, NY Aug 2014 - Present Assistant Branch Manager Manage staff through motivation, communication, and routine feedback loops to set and achieve monthly sales and service goals set by Enterprise corporate. Establish daily responsibilities for staff in order to provide excellent customer service.

Perform weekly visits to local insurance agencies, body shops, and dealerships to review sales referrals to negotiate rates and increase referrals. Ensure customer satisfaction by calling current customers and offering assistance if needed. Diffuse difficult situations through maintaining professionalism and poise. Oversee customer rental balances due and ensure timely payments. Identify delinquent customers and provide daily reports to notify Enterprise corporate. Conduct interviews for potential part-time employees and interns. Sales and Professional Highlights Managed branch staff and individually contributed to achieve FY16 Q1 operating profit of $145/car up from $120/car in the prior quarter. Increased car fleet by 40 cars due to increased sales volume and demand over last 4 months. Achieved top 10 out of ~120 salesperson status in regional monthly sales on four separate occasions within first year of employment. Promoted to Assistant Branch Manager from Management Assistant March 2016. Promoted to Management Assistant from Manager Trainee August 2015. Greenfield’s Shoprite, Plainview, NY Aug 2012 – Aug 2014

Food Specialist Managed daily deliveries and provided customer service. Provided product education and information for catering orders. Once Upon a Treetop, Plainview, NY Jan 2010 – Aug 2014

Party Planner / Supervisor Marketed and sold party packages to parents for special occasions. Supervised parties to ensure safety, satisfaction, and fun. EDUCATION Farmingdale State College, State University of New York, Farmingdale, NY Bachelor of Science, Criminal Justice Law Enforcement Technology, May 2014 Cum Laude ADDITIONAL SKILLS AND HOBBIES Fitness, Basketball, Cooking, Card Games, Gardening