Morocco

31.000

Algeria

36.000

Turkey

79.000 Iran

86.500

India

170.000

Bangladesh

127.198

Pakistan

179.210Egypt

108.000

Nigeria

79.000

Indonesia

221.000

Saudi Arabia

1

2

3

4

5

Source: Al Jazeera

The Highest Number of Hajj Pilgrims outside Saudi in 20191. Indonesia 2. Pakistan 3. India 4. Bangladesh 5. Egypt 6. Iran 7. Turkey 8. Nigeria 9. Algeria 10. Morocco 11. Malaysia

Hajj

2

Malaysia

30.200

The Highest Number of Umrah excl Saudi in 20191. Pakistan 2. Indonesia 3. India 4. Egypt 5. Algeria 6. Yemen 7. Turkey 8. Malaysia 9. Iraq

10. Jordan

Source: Arabnews

Algeria

364.707

Turkey

306.987 Iraq

270.995

Yemen

334.186

Egypt

535.861

Pakistan

1.590.731

India

643.563Jordan

200.857

Indonesia

946.962

Malaysia

274.066

1

2

3

4

5

Umrah

3

Saudi Vision 2030 (target)- 30 Million Hajj-Umrah (3x)- 5 Million Hajj Visitors (2x)

Messages of Saudi Vision 2030:1. KSA to add quota, modernize the services, clearer and transparant regulation and efficient for all services related to Hajj and Umrah Industry.2. Hajj Mission/tour operators should Improve Hajj and Umrah services through Strong Financial Sustainability and applying modern technology and digitalization3. Hajj Fund agency should benefit Investment opportunity in hajj and umrahthrough G to G and B to B schemes.

4

Projects Under Saudi Vision 2030

5

6

Evolution of Hajj and Umrah Service Digitalization

Manual 2019

Digitalization in Saudi Hajj and Umrah

8

9

Adoption of GDS

• Agoda, one of the world’s fastest growing online travel agents (OTA), and Saudi Arabia’s Ministry of Hajj and Umrah have signed MoU by utilizing Agoda’stechnology and travel expertise, marketing platform capabilities, intelligence tools and resources (July 2018)

• Online portal Umrahme.com signs MoU with Hajj Ministry (August 2019)

• Flight Booking Engine is web based booking engine connected with global GDS systems including Amadeus, Galileo and Sabre, which consolidates the data from all the airlines.

Hajj and Umrah Digitalization; Implication to Indonesia

Indonesia Hajj and Umrah

Reguler Hajj: massive , Gov. control and highly regulated

Premium Hajii: small, premium and less regulated

Umrah: growing, rangesand deregulated

10

Services needed for Indonesian Hajj and Umrah

Specific and Tailor-made Services

Air Ticket and Airport Service

MeccaMedina

Arafat, Mina,Muzdhalifa

Ziarah, souvenirs and Islamic Tourism

Inter-CityShalawat

Living Cost

Food and Katering

Visa

Adahi Meat

Zam Zam

11

GDS Provides Efficient and Transparant Services

01 02

03 04

TO

S W

Priority and preference of hajj mission or group/individual

B to B or B to C

Efficient, avoid middle man, and effective system

First come first serve basis and opportunity for hajj fund

Transparant, publish price, range quality of service

12

How BPKH Contribute to Improve Service thourghDigital Hajj and Umrah

Work together and closer with Min of Religious Affair, RI

SISKOHAT and SISKEHAT should be connected with GDS

Promoting Indonesia OTA and Non-OTA market place to join GDS

01

02

03

Work together with KSA, Ministry of Hajj, “Holding compnay”/Isnad

Find investment opportunity in the hajj related services (food, hotels, transportation, etc)

Work together with IsDB and Hajj Mission around the world

04

05

06

13

14

Role of BPKH in Hajj and Umrah Services

Government Affiliated Public Institution

BPKH is the Indonesian Hajj Fund Management Agency directly under the President

Total Investable Funds (Oct, 2019): Rp. 120 Trillion or equivalent to US$ 8.450 million

Goals1. Efficient and Rationale of

Cost of Performing Hajj2. Provides optimal return for

Hajj Services3. Promote social funds

Establish: June 2017 (Law Num 34/2014, Pres. Decree 110/2017, Gov. Reg. 5/2018 )

Hajj Fund Management Agency

Establish Connection Hajj and Hajj Fund

BPS-BPIH

Leased

• SISKOHAT• MORA

Internet

DRC -BPKH

BPKH

Bidakara

WAN

DC –BPKH

Telkom-Serpong

15

Role of Hajj Mission/Travel Agency post GDS implementation

Hajj andUmrahVisitors

Hajj Mission/ Travel Agent

GDS

16

Challenges of Indonesian Hajj and Umrah Toward Digitalization

Indonesia is the biggest hajj and umrah visitors

with total spending Rp. 20 Triliun (1,5 bio)/year

Uncertainty with regards to GDS system as a new

digital system

Travel industry face a disruption from

global hajj and umrahmarket place

Indonesian OTA and Non-OTA (Supporting

ecosystem) need to be part of Saudi GDS

Hajj mission/Kemenagneeds to adjust with new

GDS system

17