guÍa de consulta rÁpida aplicación para el comercio minorista

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Aplicación Para el Comercio Minorista | página 1

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Aplicación Para elComercio Minorista

GUÍA DE CONSULTA RÁPIDA

Telium2 de Ingenico Puerto Rico

© 2014 Elavon Inc. Elavon es una marca comercial registrada en los Estados Unidos y en otros países. Todos los derechos reservados. Este documento ha sido elaborado por Elavon como un servicio para sus clientes. La información mencionada es de naturaleza general y puede no aplicarse a su situación específica. RTL-QRG-1362 PR 0714

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SUGERENCIAS PARA ELPROCESAMIENTO

• Tecla ADMIN

• ENTER o YES • BACKSPACE • CANCEL o NO

• Presione ENTER para acceder al menú principal desde la pantalla inactiva

• Para desplazarse por el menú, use las flechas hacia arriba o abajo en el

teclado numérico

• Seleccione el número que corresponda a la opción que busca o presione

ENTER cuando se resalte la selección

• Mantenga presionado BACKSPACE hasta logral el largo deseado

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Pueden aparecer las siguientes instrucciones de acuerdo con la configuración de la terminal, el tipo de tarjeta y el método de entrada.

Instrucciones para el empleado:

• Ingrese la Identificación del empleado y presione ENTER

• Si se le indica, seleccione YES en Add Clerk ID

• Si se le indica, ingrese el Nombre del empleado y presione ENTER

Instrucciones para el reembolso de débito:

• Seleccione YES para el reembolso o NO para pasarlo por alto

• Ingrese el monto de reembolso y presione ENTER

• Seleccione ACCEPT para confirmar el monto o CHANGE para volver a la pantalla anterior

Instrucciones para la factura/ comprobante:

• Ingrese el # de factura o comprobante y presione ENTER

Continúa en la siguiente pág.

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Instrucciones de seguridad con ingreso manual:

• Ingrese el código CVV2 y presione ENTER

• Seleccione YES o NO para indicar si la tarjeta está presente

• Ingrese la dirección y presione ENTER

• Ingrese el código postal y presione ENTER

Instrucciones para una tarjeta de compras, de negocios o comercial:

• Presione 2 para las tarjetas de compras

• Ingrese el Número de orden de compra del cliente y presione ENTER

• Ingrese el Monto del impuesto y presione ENTER

• Si se le indica, seleccione YES si está libre de impuestos

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VENTA CON TARJETA DE CRÉDITO/DÉBITO• Seleccione SALE

• Seleccione CREDIT o DEBIT

• Ingrese el monto base y presione ENTER

Si participa en el programa IVU Loto y le indica:

• Ingrese el Monto del impuesto estatal y presione ENTER

• Ingrese el Monto del impuesto municipal y presione ENTER

• Deslice, inserte o pase la tarjeta, o ingrese manualmente el # de cuenta y presione ENTER

• Si hace el ingreso manual, ingrese la fecha de vencimiento y presione ENTER

• Si se le indica, seleccione YES para confirmar el monto o NO para cancelar la transacción

• Si se le indica, seleccione ACCEPT para confirmar el monto o CHANGE para volver a la pantalla anterior

• Si se le indica, ingrese el PIN y presione ENTER

• Si se le indica, ingrese los cuatro últimos dígitos del # de cuenta y presione ENTER

Continúa en la siguiente pág.

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VENTA CON TARJETA DE CRÉDITO/DÉBITOcontinuación

• Si se le indica “Approved: $xx.xx, AMOUNTED DUE: $xx.xx”, seleccione CONTINUE y, a continuación, cobre el monto adeudado restante con una tarjeta diferente u otra forma de pago, o seleccione CANCEL para cambiar la autorización y cancelar la transacción.(La transacción se procesa y se imprimeuna copia del recibo para el comerciante)

Si participa en el programa IVU Loto:

• La información de impuestos se informa al Departamento de Hacienda de Puerto Rico y se imprime un número de lotería en el recibo del cliente

• Seleccione YES para imprimir una copia para el cliente

• Si se ingresa manualmente, tome una impresión de la tarjeta y presione ENTER

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DEVOLUCIÓN CON TARJETA DE CRÉDITO/DÉBITO• Seleccione RETURN

• Seleccione CREDIT o DEBIT

• Si se le indica, ingrese la contraseña y presione ENTER






• Si se le indica, seleccione YES para confirmar el monto o NO para cancelar la transacción

• Si se le indica, seleccione ACCEPT para confirmar el monto o CHANGE para volver a la pantalla anterior


• Si se le indica, ingrese los últimos cuatro dígitos del # de cuenta y presione ENTER(La transacción se procesa y se imprimeuna copia del recibo para el comerciante)

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DEVOLUCIÓN CON TARJETA DE CRÉDITO/DÉBITO continuación


• La información de impuestos se in-forma al Departamento de Hacienda de

Puerto Rico pero NO se imprime un número de lotería en el recibo del cliente



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VENTA EN EFECTIVO• Seleccione SALE

• Seleccione CASH





• Si se le indica, seleccione ACCEPT para confirmar el monto o CHANGE para volver a la pantalla anterior(La transacción se procesa y se imprimeuna copia del recibo para el comerciante)


• La información de impuestos se informa al Departamento de Hacienda de Puerto Rico y se imprime un número de lotería en el recibo del cliente


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DEVOLUCIÓN DE EFECTIVO• Seleccione RETURN

• Seleccione CASH

• Si se le indica, ingrese la contraseña y presione ENTER





• Si se le indica, seleccione ACCEPT para confirmar el monto o CHANGE para volver a la pantalla anterior(La transacción se procesa y se imprimeuna copia del recibo para el comerciante)


• La información de impuestos se informa al Departamento de Hacienda de Puerto Rico pero NO se imprime un número de lotería en el recibo del cliente

• Seleccione YES para imprimir una copia para el cliente.

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SOLO AUTORIZACIÓN DE CRÉDITO• Seleccione AUTH ONLY




• Si se le indica, seleccione ACCEPT para confirmar el monto o CHANGE para modificar el monto

• Si se le indica, seleccione YES para confirmar el monto o NO para cancelar la transacción.


• Si se le indica, ingrese los últimos cuatro dígitos del # de cuenta y presione ENTER(La transacción se procesa y se imprimeuna copia del recibo para el comerciante)


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ANULACIÓN• Seleccione VOID

• Seleccione ALL, REFERENCE #, CLERK #, INVOICE/PO #, ACCOUNT #, CUSTOMER #, RRN, o APPROVAL CODE

• Localice la transacción para anularla (deslizando la tarjeta o ingresando los

criterios de búsqueda seleccionados) y presione SELECT

• Seleccione YES para confirmar la anulación o NO para cancelar


(La transacción se procesa y se imprimeuna copia del recibo para el comerciante)


• La información de impuestos se informa al Departamento de Hacienda de Puerto Rico pero NO se imprime un número de lotería en el recibo del cliente


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FORZAR CON TARJETA DE CRÉDITO• Seleccione FORCE

• Seleccione CREDIT







• Si se le indica, seleccione ACCEPT para confirmar el monto o CHANGE para modificar el monto


• Si se le indica, ingrese los últimos cuatro dígitos del # de cuenta y presione ENTER

• Si se le indica, seleccione YES o NO para indicar si la tarjeta está presente

• Ingrese el código de aprobación y presione ENTER(La transacción se procesa y se imprimeuna copia del recibo para el comerciante)

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FORZAR CON TARJETA DE CRÉDITO Si participa en el programa IVU Loto:• La información de impuestos se

informa al Departamento de Hacienda de Puerto Rico y se imprime un número de lotería en el recibo del cliente



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LIQUIDACIÓN• Seleccione SETTLEMENT

• Seleccione YES para cerrar el lote y depositar los fondos o NO para cancelar la liquidación

• Seleccione ACCEPT para confirmar los totales del lote o CANCEL para cancelar la liquidación

• La liquidación se procesa y se imprime el informe de liquidación

REIMPRESIÓN• Seleccione OTHER

• Seleccione REPRINT

• Seleccione LAST RECEIPT o SEARCH

• Si selecciona Search: • Seleccione ALL, REFERENCE #,

CLERK #, INVOICE/PO #, ACCOUNT #, CUSTOMER #, RRN, or APPROVAL CODE

• Localice la transacción (deslizando la tarjeta o ingresando los criterios de búsqueda seleccionados) y presione SELECT

• Seleccione MERCHANT COPY, CUSTOMER COPY, o BOTH

• Se imprimirán los recibos seleccionados

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IMPRIMIR O MOSTRAR DATOS DEL LOTE• Seleccione OTHER

• Seleccione REPORTS MENU

• Seleccione DETAIL o SUMMARY

• Seleccione PRINT o DISPLAY

• Si se le indica, seleccione el método de clasificación:

REFERENCE #, INVOICE #, o CARD TYPE

• Se imprimirá o se mostrará la información seleccionada

• Si se selecciona Display, presione CANCEL para volver al menú Reports

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Payments

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EBT Online

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Payments

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EBT Online

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TOTALES DEL SISTEMA• Presione la tecla ADMIN

• Ingrese la contraseña y presione ENTER

• Seleccione BATCH MENU

• Seleccione HOST BATCH INQUIRY

• Seleccione PRINT o DISPLAY

• Se imprimirá o se mostrará la información seleccionada

• Si se selecciona DISPLAY, presione ENTER para regresar a la vista principal

VER HISTORIAL DE LOTE• Presione la tecla ADMIN



• SeleccioneVIEW HISTORY

• Seleccione BATCH #, ALL, o LAST BATCH

• Si se le indica, seleccione el método de clasificación:

REFERENCE #, INVOICE #, o CARD TYPE

• Se mostrará la información seleccionada.

• Presione CANCEL para volver al menú Batch

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VER HISTORIAL DE TOTALES• Presione la tecla ADMIN



• Seleccione BATCH TOTALS

• Se mostrará la información seleccionada

• Presione ENTER para volver al menú Batch

CONVERTIR NÚMEROS SEGÚN EL ALFABETO• Presione el número que coincida con la

letra que debe ingresarse.

• Presione la tecla F hasta que la letra que quiere aparezca

CAMBIAR EL IDIOMA DEL MENÚ• Presione la tecla F4 para alternar entre

español e inglés

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CONFIGURACIÓN DEL CÁLCULO DEL IMPUESTO IVU LOTO• Presione la tecla ADMIN


• Seleccione SETUP MENU

• Seleccione TAX RATE

• Seleccione STATE TAX

• Ingrese el porcentaje del Impuesto estatal y presione ENTER

• Confirm State Tax Rate? (¿Confirmar Tasa del impuesto estatal?) Seleccione YES si es correcto o NO para cambiar

• Seleccione MUNICIPAL TAX

• Ingrese el porcentaje del Impuesto municipal y presione ENTER

• Confirm Municipal Tax Rate? (¿Confirmar Tasa del impuesto municipal?) Seleccione YES si es correcto o NO para cambiar

• Presione CANCEL hasta que aparezca el menú principal

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ACTIVACIÓN DE IVU LOTO LIBRE DE IMPUESTOS• Presione la tecla ADMIN


• Seleccione SETUP MENU

• Seleccione TAX RATE

• Seleccione TAX FREE

• Aparecerá como: Impuesto estatal: 0.00% Impuesto municipal: 0.00 % Confirm Tax Free? (¿Confirmar Libre de impuesto?)

• Seleccione YES si es correcto o NO para volver al menú Tax Rate (Tasa de impuesto).

• Presione CANCEL hasta que aparezca el menú principal

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QSR


Product Icons


Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

Social Media

Tokenization

Terminal

Web-HostedPayments


Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR


Product Icons


Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

Social Media

Tokenization

Terminal

Web-HostedPayments


Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR



Product Icons


Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

Social Media

Tokenization

Terminal

Web-HostedPayments


Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR


LEYENDA

ACCEPTACCOUNT #ACTIVATIONADD CLERK IDADD IDADMINALLALL SERVERSAMOUNT DUEAPPROVAL CODEAPPROVEDAUTH ONLYBACKSPACEBALANCE INQUIRYBATCHBATCH BAL

BATCH MENUBATCH TOTALBOTHCANCELCARD TYPECASH/COMPCHANGECLERK/SERVER #CONTINUECREDITCURRENT BATCHCUSTOMER #CUSTOMER COPYDEBITDELETEDELETE ALL

Aceptar# de cuentaActivaciónAgregar ID del empleadoAgregar IDAdministraciónTodoTodos los servidoresMonto adeudadoCódigo de aprobaciónAprobadoSolo autorizaciónRetrocesoConsulta de saldoLoteSaldo de lote

Menú del loteTotales del loteAmbasCancelarTipo de tarjetaEfectivo/CompensaciónCambiar# de empleado/servidorContinuarCréditoLote actual# de clienteCopia para el clienteDébitoEliminarEliminar todo

Product Icons


Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

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Tokenization

Terminal

Web-HostedPayments


Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR


Product Icons


Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

Social Media

Tokenization

Terminal

Web-HostedPayments


Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR


Product Icons


Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

Social Media

Tokenization

Terminal

Web-HostedPayments


Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR


Product Icons


Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

Social Media

Tokenization

Terminal

Web-HostedPayments


Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR



Product Icons


Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

Social Media

Tokenization

Terminal

Web-HostedPayments


Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR


DELETE ID DISPLAYENTERFORCEGIFTHOST BATCH INQUIRYINVOICE/PO #LAST BATCHLAST RECEIPTMERCHANT COPY

MUNICIPAL TAXNO TIPONEOTHERPAYMENT TYPE

Eliminar identificaciónMostrar EntrarForzarRegaloConsulta de lote del sistema # de factura/orden Último loteÚltimo reciboCopia para el comercianteImpuesto municipalSin propinaUnoOtroTipo de pago

PREVIOUS BATCHPRINTPRINT ID LIST

PRINT TOTALSREDEMPTIONREFERENCEREFERENCE #REPRINTREFUNDRELOADRETURNRRNSALESEARCHSELECTSERVER MENU

Lote anteriorImprimirImpresión de la lista de identificaciónImprimir totalesCanjeReferenciaNúmero de referenciaReimprimirReembolsoRecargaDevolución# de registro del beneficiarioVentaBuscarSeleccionarMenú del servidor

Product Icons


Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

Social Media

Tokenization

Terminal

Web-HostedPayments


Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR


Product Icons


Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

Social Media

Tokenization

Terminal

Web-HostedPayments


Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR


Product Icons


Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

Social Media

Tokenization

Terminal

Web-HostedPayments


Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR


Product Icons


Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

Social Media

Tokenization

Terminal

Web-HostedPayments


Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR



Product Icons


Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

Social Media

Tokenization

Terminal

Web-HostedPayments


Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR


SETTLEMENTSETUP MENUSINGLE SERVERSTATE TAXTABTAX FREETAX RATETIP ADJUSTMENTTIP AMOUNTTIP PERCENTAGEVIEW HISTORYVOIDYESZERO CARD

LiquidaciónMenú de configuraciónServer únicoImpuesto estatalCuentaLibre de impuestoTasa de impuestoAjuste de propinasMonto de la propinaPorcentaje de la propinaVer historialAnularSíVaciar tarjeta

Product Icons


Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

Social Media

Tokenization

Terminal

Web-HostedPayments


Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR


Product Icons


Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

Social Media

Tokenization

Terminal

Web-HostedPayments


Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR


Product Icons


Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

Social Media

Tokenization

Terminal

Web-HostedPayments


Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR


Product Icons


Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

Social Media

Tokenization

Terminal

Web-HostedPayments


Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR



Product Icons


Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

Social Media

Tokenization

Terminal

Web-HostedPayments


Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR


MERCHANTCONNECTLa ventana en línea para su cuenta de procesamiento de pagos

MerchantConnect es su mejor opción para brindar un servicio en línea al cliente. Tiene todo lo que necesita para administrar la actividad de sus pagos electrónicos.

Mi cuentaAdministre su cuenta en línea. Vea los estados de cuenta, vea y actualice su perfil, solicite nuevos productos y haga un seguimiento de los envíos de equipo.

Mis informesLe proporciona información contable segura, como resúmenes de depósito, actividad de transacciones, reintegro del cobro y estado de recuperación, y más.

SoporteBusque información de recursos sobre el procesamiento de transacciones, las obligaciones de la industria, el soporte del producto y los consejos prácticos para ayudarlo a mejorar sus resultados financieros.

¡Comenzar esrápido, fácil, seguro y gratis!Visite www.MerchantConnect.com

guÍa de consulta rÁpida aplicación para el comercio minorista

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