Download - Trump Presentation
Transcript
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SERVICE BASICS
KNOWING YOUR PRODUCT
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WHAT TO KNOW?
Restaurants • Historical Features • Pricing • Wine • Food Pairing
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Spa
Understanding…
• Products • Different Skins • Allergic Reactions
WHAT TO KNOW?
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WHAT TO KNOW?
Concierge • Restaurant Reservations • Theatre • Understanding the City • Professional Relationships • Public Transportation
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NOW DO YOU KNOW?
• Guest Expectations • Unparalleled Guest Experiences • Knowing Job & Job Functions
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PILLARS OF SUCCESS
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• Body Language
• Attitude
• Confidence
• 10/5 Rule
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UNPARALLELED GUEST EXPERIENCES
• Restaurant
• Spa
• Concierge
• Pillars of Success
• Values
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NOW… TO TEST YOUR SKILLS