anteproyeccto alexandra cespedes 270609

7/24/2019 Anteproyeccto Alexandra Cespedes 270609

1/12

UNIVERSIDAD CENTRAL DE VENEZUELA

FACULTAD DE HUMANIDADES Y EDUCACIN

ESCUELA DE BIBLIOTECOLOGA Y ARCHIVOLOGA

PROYECTO DE TESIS TRABAJO DE LICENCIATURA PARA OPTAR AL

TITULO DE LICENCIATURA ENARCHIVOLOGA,

ESPECIALIDAD ARCHIVOLOGA

Ttulo t!t"t#$o%

EVALUACIN DE LA UNIDAD DE GESTIN DE

CONOCIMIENTO Y DOCUMENTACIN DE LA COMPAA

ANNIMA NACIONAL DE TELFONOS DE VENEZUELA,

CANTV

P&'!t"(o )o&% Al*"!(&" C+')(' E'o-"&

Tuto& P&o)u'to% L#. N"/l0 C+')(' E'o-"&


2/12

C"&""', 1u!#o ( 2334

CONTENIDO


3/12

CAPITULO I: EL PROBLEMA

.11 FORMULACIN DEL PROBLEMA

El (##o!"o ( l" R"l A"(5#" E')"6ol" (7#! 8u u!" E5)&'"

' u!" u!#("( ( o&9"!#/"#:! ((#"(" " "t#$#("(' #!(u't"l',

5&"!t#l' o ( )&'t"#:! ( '&$##o' o! 7#!' lu&"t#$o', "l&((o& (

ll" ' "9&u)"! )&'o!"' 0 ' ll$"! " "-o "#o!' 8u l )&5#t"!

"l"!/"& l"' 5t"' 8u ' ;"0"! t&"/"(o 0 8u l ;"! ("(o &"/:! ( '&.

To(" l" o&9"!#/"#:! )o' u!" 't&utu&" 8u "-"&" 5t"', !o&5"',

"t#$#("(', )olt#"', o-1t#$o', (#&t', "!"l' ( #!7o&5"#:!, )l"!',1&"&8u" 8u ' "(5#!#'t&"! "o&( " l"' (#&t' 0 l" 7o&5" ( 9&!#"&

8u ' ;" #!'t"u&"(o ! l" o&9"!#/"#:!.

P'"5!t, l" Co5)"6" A!:!#5" N"#o!"l ( Tl+7o!o' (

V!/ul", CANTV, )o' u!" o5)l1" 't&utu&" "&"t/"(" ;"

"&"t/"(o )o& l" ut#l#/"#:! ( 8u l" 5"!t#!! " l"

$"!9u"&(#" ! u"!to " l"' 5=' 5o(&!"' =' 5o(&!"' )&=t#"'

t!olo9"' 0 t+!#"' 9&!#"l'. Ju't"5!t, 'u&9 u!" #!##"t#$" 8u

")u!t" " l" G't#:! (l Co!o#5#!to ( 'u' E5)l"(o', "t#$#("( 8u '

ll$" " "-o ! l" U!#("( ( G't#:! ( Co!o#5#!to 0 Dou5!t"#:!

8u#!, )o& 'u (7#!##:!, (- 't"& 't&utu&"(" ( 5"!&" t"l 8u 9u "

C"!t$ ! l "($!#5#!to ( l" 'o#("( ( l" #!7o&5"#:! 0 l o!o#5#!to

8u &o5) 7&o!t&"' 9o9&=7#"' 0 7'#"', 8u &o!o l" #5)o&t"!#" (

o-t!& $!t"1" ! -"' "l o!o#5#!to )o& +l, ' l 8u 5"&" l"

(#7&!#".

D"(" l" ('#9!"#:! t"! "5)l#" ( l" U!#("( o!$#! $"lu"&l" "

o-1to ( o!o& o5o ;" "'u5#(o l &to ( l" G't#:! ( Co!o#5#!to l"

)!#)"l 5)&'" ( tlo5u!#"#o!' $!/ol"!", ! 8u o!t*to '


4/12

&:, u"l ' 'u ;#'to", o5o ' ;" 't&utu&"(o #!t&!"5!t, :5o ;"

0 8u+ ;&&"5#!t"' ut#l#/" )"&" lo9&"& l" o&9"!#/"#:! :)t#5" ( l"

#!7&"'t&utu&" ( o!o#5#!to. E! ot&"' )"l"-&"', 8u+ ;" l" U!#("( (

G't#:! ( Co!o#5#!to 0 Dou5!t"#:! )"&" '#'t5"t#/"& #!t9&"& " l"'"t#$#("(' (#""' ( CANTV " l" "(8u#'##:!, &"#:!, "l5"!"1 0

o5u!#"#:! ( o!o#5#!to t=#to 0 *)l#to (l ")#t"l ;u5"!o ( l"

o&)o&"#:!? :5o o!t-u0 o! lo' "')to' 7u!("5!t"l' ( l"

"(")t"#:!, 'u)&$#$!#" 0 o5)t!#" o&9"!#/"#o!"l " lo' "5-#o' (l

!to&!o, 8u+ ;" )"&" #!o&)o&"& )&o'o' 8u )&'#9u! l" o5-#!"#:!

'#!+&9#" ( ")"#("(' t!ol:9#"', ( )&o'"5#!to @("to'

#!7o&5"#:! 0 l" ")"#("( &"t#$" #!!o$"(o&" 8u "&"t/" " CANTV.

.12. JUSTIFICACIN DEL PROYECTO

S# l" 't&utu&" ( u!" o&9"!#/"#:! 't= o!7o&5"(" )o& "t#$#("('

oo&(#!"("' 0 o&9"!#/"("' ( 5"!&" t"l 8u ' lo9& u! 7#!, ' tot"l5!t

7u!#o!"l 8u ! CANTV ' ;"0" &"(o u!" U!#("( ')#"l#/"(" )"&"

9't#o!"& l o!o#5#!to o&)o&"t#$o 8u )o' l C")#t"l Hu5"!o 8u l"

#!t9&".

Co! 't" $"lu"#:! ( l" U!#("( ( G't#:! ( Co!o#5#!to 0

Dou5!t"#:!, lo' &')o!'"-l' )o(&=! &o!o& (-#l#("(' 0

"lt&!"t#$"' ( 'olu#:! )"&" (#$&'#7#"& 0 )&o7u!(#/"& l (#'6o o!)tu"l

( l" u!#("(, '-o/"!(o "5-#o' 8u (-! '& #!t&o(u#(o' )"&" &'ol$&

)&o-l5"' &"l'? 't" 5#&"(" #!t&o')t#$" &$l"&= o)o&tu!#("(' (

51o&" 8u )u(! '& ")l#"("' ! 't&"t+9#"' " o&to 0 5(#"!o )l"/o.

E't" #!$'t#9"#:! ! 5"!o' ( l !#$l 9&!#"l "(u"(o ! CANTV,

5o't&"&= u!" #!t&'"!t o5u!#:! !t& "t#$o' t"!9#-l' #!t"!9#-l'?

)u' l" ':lo *#'t!#" ( l" u!#("( &)&'!t" )"&" l" o&)o&"#:! u! &to


5/12

"'u5#(o ! l 5"&o ( u!" 'o#("( ( #!7o&5"#:! 0 o!o#5#!to 8u

)&ou&" lo9&"& $"lo& "6"(#(o ( l" #!7o&5"#:! 8u 9!&" 0 -.

A(##o!"l5!t, l" o5u!#("( ( l" EBA )o(&= !o!t&"& ! l"#!$'t#9"#:! !u$o' ;o/o!t' #!$'t#9"t#$o' )"&" "lu5!o' 0 )&o7'o&', "

l" $/ 8u l" ")&tu&" " "5)o' ( "#:! 0 o5)t!#" )"&" lo'

)&o7'#o!"l' 8u 9&"(", 0" 8u 'u t5=t#" o7& )l"!t"5#!to'

5o(&!o' #!(#')!'"-l'.

P"&" l" o5u!#("( "&;#$'t#", l" *)o'##:! (l "'o CANTV ! 'u

#!##"t#$" ( G't#:! ( 0 )o& l Co!o#5#!to o7&&= u! "'o &"l 8u -#!)u( '& &7l*#o!"(o 0 &)l#"(o ! o&9"!#/"#o!' o! &to' '#5#l"&',

)"&" "7&o!t"&lo' ( 5"!&" "(u"(" )!'"!(o )!#)"l5!t ! l"

o!)tu"l#/"#:! (l =&" 8u 7"#l#t l" 9't#:! ( o!o#5#!to

)&)"&"!(o l !to&!o, l"' )&'o!"', lo' )&o'o', l"' t+!#"', l"' !o&5"',

t.? "0u("&= " &"& o!o#5#!to' 0 " &)!'"& l" &"l#("(.

1..1 OBJETIVOS DEL PROYECTO

..11 O!"#$%&' G#(#)*+

E$"lu"& l" U!#("( ( G't#:! ( Co!o#5#!to 0 Dou5!t"#:! (l"

Co5)"6"A!:!#5" N"#o!"l ( Tl+7o!o' ( V!/ul", CANTV.

..12 O!"#$%&' E-#/0%'

A!"l#/"& l" o&9"!#/"#:! 't&utu&"l ( l" U!#("( ( G't#:! (

Co!o#5#!to 0 Dou5!t"#:! ( CANTV.


6/12

A!"l#/"& l o5)o!!t ;u5"!o ( l" U!#("( ( G't#:! (


A!"l#/"& l o5)o!!t t!ol:9#o ( l" U!#("( ( G't#:! (


1.. UBICACIN DE PROBLEMA EN EL CONTETO DEL

CONOCIMIENTO ACUMULADO

L" #!t&o')#:! l1o' ( '& u! )&o-l5", ' u!" !'#("(? o! ll"

' )o'#-l $#"& o-1t#$"5!t (-#l#("(' 0 7o&t"l/"'. Cu-& l"

!'#("( ( o!o& 0 "!"l#/"& @$"lu"& l" 't&utu&" o&9"!#/"t#$" ( l"

U!#("( ( G't#:! ( Co!o#5#!to 0 Dou5!t"#:! ( CANTV, ' u!"

't&"t9#" )"&" lo9&"& u!" o5-#!"#:! ")&o)#"(" 0 "&5:!#" ( 'u

't&utu&" 0 o!t&ol? (o!( l" 't&utu&" "'#9!" l" 7o&5" ( u5)l#& o! l"'

t"&"' 0 )'" l :5o ' oo&(#!"! *#to'"5!t "l 5o5!to ( l"#"&,

1&"&8u#/"&, o5u!#"&, 1ut"& lo 8u " 'u $/ #5)l#" l" ut#l#/"#:! o&&t"

( lo' t+&5#!o' 0 l" (7#!##:! o!)tu"l (l =&" )"&" )o(& !o!t&"& ! l"

G't#:! ( Co!o#5#!to u!" ;&&"5#!t" 8u )ot!# l !9o#o "!t$#'t"

0 5(#& l ('5)6o ( =&"' '!'#-l' &9ul"&5!t "&!t' (

#!(#"(o&' ( G't#:!.

El )&7#l"5#!to o7&&= "l9u!"'


7/12

CAPITULO II: MARCO TERICO

I3-+%*%'(# 4#4# +* -#)-#$%&* 4# +* A43%(%$)*%5(

E3-)#*)%*+, +* G#$%5( 4# C'('%3%#($' 6 +* E&*+7*%5(.

2.11 ANTECEDENTES DE LA INVESTIGACIN

El #!t&+' )o& o!o& o5o ' 't&utu&"! l"' o&9"!#/"#o!' 0 l"'

u!#("(' 8u l"' o!7o&5"! ;" '#(o u! )&olo!9"(o '7u&/o ! l"

o5u!#("( t'#'t" ( l" EBA? o!'t"!t5!t, ' !u!t&"! ! l 7#;&o

ttulo' &l"t#$o' " (#"9!:'t#o', $"lu"#o!', 5o(lo' t:o', (#'6o',

&o5!("#o!' 0 !9!#&"' ( l"' 5=' (#$&'"' u!#("(' (

#!7o&5"#:!.

S# -#! l"' $"lu"#o!' )&(o5#!"! !t& lo' t'#'t"' ( l" EBA, '

"& ( "l9u!" &"l#/"(" 'o-& u!" u!#("( 8u ((#"(" " l" 9't#:! (l

o!o#5#!to? $"l l" )!" '6"l"& 8u l"' #!##"t#$"' ( 'tu(#"& l" G't#:!

(l Co!o#5#!to ;" '#(o ('( l" )&')t#$" ( ut#l#/"&l" o5o u!"

;&&"5#!t" 9&!#"l.

Po& o!'#9u#!t, o5o )u!to ( )"&t#(" )"&" l" l"-o&"#:! ( 't"

$"lu"#:! 'o! l"$' lo' ")o&t' 5to(ol:9#o' (% P+&/ E')#6o 0M"&t!/ D l" V#ll ! 4 o5o t&"-"1o ( 9&"(o l"-o&"&o! u!

u't#o!"o o5o #!'t&u5!to )"&" l (#"9!:'t#o 0 $"lu"#:! ( u!#("('

( #!7o&5"#:!, "(5=' lo ")l#"&o! ! 2 u!#("(' 5o(lo, )"&" o)t"& "l

ttulo ( L#!#"(o ! A&;#$olo9", u0o &'ult"(o ' u! #!'t&u5!to o! l

8u ' )u( &o)#l"& #!7o&5"#:! ( l" u!#("( ( #!7o&5"#:! " l" 8u '

l ")l#8u 7o&5ul"? Gu#l"&t M"to' M#9ul=!9l )&'!t: ! 2332 u! Mo(lo

t:o o! l u"l (7#! l"' o5)t!#"' #5)l#"#o!' ( u!" u!#("( (

9&!#" (l o!o#5#!to " t&"$+' ( l" u"l ' )&ou&" l 51o&

7u!#o!"5#!to )"&" l" )8u6" 0 5(#"!" 5)&'" o!t"("' " l"

o!'ulto&" "5-#!t"l, l" #!$'t#9"#:! 7u )&'!t"(" )"&" o)t"& "l ttulo (

L#!#"(o ! B#-l#otolo9"? l" P&o)u't" )"&" l &(#'6o o&9"!#/"#o!"l


8/12

(l D)"&t"5!to ( P&o'o' T+!#o' ( l" B#-l#ot" C!t&"l ( F"ult"(

( I!9!#&" ( l" U!#$&'#("( C!t&"l ( V!/ul", ")o&t: t5' 5!#5o'

8u o!t#! u! ()"&t"5!to ( )&o'o' t+!#o' 8u -#! )u(! '&

o!'#(&"(o' "l 5o5!to ( &"l#/"& l" $"lu"#:! !u!#"(", l"#!$'t#9"#:! 7u (7!(#(" ! l 233 )o& L#o!" H"&ol ;o0 L#!#"(o !

B#-l#otolo9"? R#$"' M"(u&o )&'!t: l D#"9!:'t#oo&9"!#/"t#$o7u!#o!"l

(l A&;#$o H#'t:o (l R9#'t&o P!#)"l (l D#'tto F(&"l %-"'' ( u!"

)&o)u't" &o&9"!#/"t#$", )"&" o)t"& "l ttulo ( L#!#"(o ! A&;#$olo9"

! 44, l u"l " )'"& ( t!& u!" "!t#9("( o!'#(&"-l, 'u

#!$'t#9"#:! o!t-u0 "l -"'"5!to )"&" (#'6"& '9u#("5!t u!

A&;#$o H#'t:o o!)tu"l#/"(o ")&o)#"("5!t 8u )&5#t"! l")&'&$"#:! 0 o!t&ol 7#"/ 'o-& l 7o!(o (ou5!t"l ( (#;"

()!(!#".

.21 BASES TERICAS DE LA INVESTIGACIN

2.2.1 I3-+%*%'(# 4#4# +* -#)-#$%&* 4# +*

A43%(%$)*%5( E3-)#*)%*+

L" 5=' l5!t"l (7#!##:! ( A(5#!#'t&"#:! '6"l" l" "#:! 0

7to ( "(5#!#'t&"&. 't" ut#l#/" lo' $&-o'% 9o-&!"&, (##&, o&(!"&,

(#')o!&, o&9"!#/"&, ('5)6"&, (#'t-u#&, ")l#"&


9/12

l"' 7u!#o!' "(5#!#'t&"t#$"' ( )l"!"#:!, o&9"!#/"#:!, (#:! 0

o!t&ol, ( "&=t& l#o 0 &'ult"(o ( l" !t#5" &l"#:! #!t&&l"#:!

(#!=5#" ( 't"' 7u!#o!' )"&" "l"!/"& lo' o-1t#$o' o! 7##!#".>

E't"' (7#!##o!' !o' o!t"! " #(!t#7#"& lo' l5!to', )"'o' ot")"' -='#"' 8u o5)o!! l" A(5#!#'t&"#:! Mo(&!", 8u ! t+&5#!o'

( Koo!t/ 0 ODo!!ll @#t"(o )o& R0' Po!, 442 )&o)o!! 't=

o!7o&5"(" )o& Pl"!"#:!, 2 O&9"!#/"#:!, I!t9&"#:!, D#:!

0 Co!t&ol.

R0' Po! @442 *)l#" 8u l" )&o)u't" ( UQ ! u"!to "

l"' 7"'' (#!=5#"' 0 5=!#"' ( l" "(5#!#'t&"#:!, '9u#("5!t

"9&u)"! lo' l5!to' ( Koo!t/ 0 ODo!!ll ! "(" "t9o&" 0 )&o(" o7&& 'u' o!'#(&"#o!', ( l"' u"l' ' to5"! "8ull"' 8u ")o&t"!

$"lo& "l "l"!/"& l o-1to ( 't" #!$'t#9"#:!%

P&$#'#:!% &')o!( " l" )&9u!t" 8u+ )u( ;"&' , )"&"

llo l" o&9"!#/"#:! 't"-l 'u' 7#!' 0 o-1t#$o'.

Pl"!"#:!% &')o!( " l" )&9u!t" 8u+ $" " ;"&',

(#'6"!(o )olt#"', )&o(#5#!to', )&o9&"5"', 't&"t9#" 0

t=t#".

O&9"!#/"#:!% &')o!( " l" )&9u!t" :5o ' $" " ;"&

E! u"!to " l" t+!#" 't&utu&"(" ( l"' &l"#o!' 8u

(-! 't"-l&' !t& 7u!#o!', 1&"&8u"' 0 )u'to'.

I!t9&"#:!% &')o!( " l" )&9u!t" o! 8u+ 0 o! 8u#! $" "

;"&', ' #!t9&" l (#'6o o!)tu"l o! l &u&'o

;u5"!o 8u ' (#')o!9", ")l#"!(o 'l#:!, #!t&o(u#:! 0

('"&&ollo ( t+!#"' )"&" lo9&"& l 7#"/ 7u!#o!"5#!to (

l" 5)&'".

D#:!% ' &7#& " (##& l"' "#o!' ( 5"!&" t"l 8u '

lo9&! lo' o-1t#$o' )l"!"(o'.


10/12

Co!t&ol% &')o!( " l" )&9u!t" :5o ' ;"! 1ut"(o l"'

"#o!' )"&" "l"!/"& l )l"!, o! 't l5!to ' ')&"

8u l" G&!#" #(!t#7#8u '# lo' &'ult"(o' 'o! lo' ')&"(o'

0 lo' 5(#o' 8u ' ut#l#/"&o! )"&" ll9"& " llo'.

S#!(o l" E5)&'" u!" o&9"!#/"#:! o #!'t#tu#:! 8u ' ((#"(" "

"t#$#("(' #!(u't"l', 5&"!t#l' o ( )&'t"#:! ( '&$##o' o! 7#!'

lu&"t#$o' 8u ut#l#/" &u&'o' ;u5"!o' 0 5"t"l' lo' u"l' )l"!",

o&9"!#/" #!t9&" ( l" 5"!&" 5=' 7##!t )"&" lo9&"& l" )&$#'#:!

&"l#/"(", '#5)& ut#l#/" l )!#)#o o&9"!#/"#o!"l ( l" ')#"l#/"#:!, l

u"l o!'#'t ! (#$#(#& l t&"-"1o &"!(o =&"' 8u ' "+&"' o! t"&"'')#"l#/"("', l#5#t"("' 0 o!&t"' )"&" "t!(& lo' (#7&!t' "'u!to'

o! 5"0o& 7##!#", )'#:! 0 ('t&/"? ;;" l" (#$#'#:! 7u!#o!"l, '

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5"' #!lu0!t', 't" o&9"!#/"#:! 7u!#o!"l 'ul '& l" -"'" )"&"

't"-l& l"' &l"#o!' ( 1&"&8u" 0 &')o!'"-#l#("( #!t&!" 8u 'o!

&)&'!t"(o' ! o&9"!#9&"5"' o! u"(&o' u!#(o' )o& 5(#o ( l!"'.

H;" l" &)&'!t"#:! ! l o&9"!#9&"5" ( l" &l"#:! ( 1&"&8u"

0 &')o!'"-#l#("(, ' )"'" " (7#!#& l"' u!#("(' ( t&"-"1o 8u o5)o!!

l o&9"!#9&"5", #!7o&5"#:! +'t" 8u 8u(" )l"'5"(" ! lo' 5"!u"l' (

()"&t"5!t"l'.


11/12

F#!'% 'o! o-1t#$o' )&5"!!t' 8u &)&'!t"! 'u &"/:! ( '&

('( l )u!to ( $#'t" (l #!t&+' )&o)#o ( 'u' "#o!#'t"' 0 t&"-"1"(o&'.

@'u)&$#$!#" o )&5"!!#", -!7##o', #!to, )&'t#9#o, -#!'t"&

( lo' 5#5-&o'.M#'#:!% &)&'!t" u! o!)to "7! "l =&" ( "t#$#("( (!t&o ( l"

u"l (-! u-#"&' lo' !9o#o' )&'!t' 0 7utu&o'? ' )o'#-l 8u l"'

o&9"!#/"#o!' 5u0 9&"!(' o5o o&)o&"#o!' 0 5ult#!"#o!"l' 't#l!

(7#!#& 5#'#o!' )"&t#ul"&' )"&" "(" 7#l#"l u u!#("(' ( !9o#o ut#l#/"!(o

t+&5#!o' &l"t#$o' "l '95!to ( 5&"(o, t#)o ( )&o(uto'.

R9ul"&5!t, lo' 7#!' 0 l" 5#'#:! 'o! o!)to' o5)l5!t"o', (o!(

lo' 7#!' 'o! lo 8u l" 5)&'" l )#( " l" 'o#("( 0 l" 5#'#:! lo 8u lo7& @" l" 'o#("(? )o& lo 8u ' 7&u!t !o!t&"& lo' 7#!' 0 l" 5#'#:!

*)&'"(o' 1u!to' ! l"' (l"&"#o!' ( 5#'#:! ( l"' 5)&'"', '#!

;"& u! ('l#!( !t& "5-o'.

V"lo&'% )l"!t"! l 5"&o +t#o'o#"l (!t&o (l u"l l" 5)&'"

ll$" " "-o 'u' "#o!', 7o&5"! )"&t ( l" ultu&" o&9"!#/"#o!"l 0

)l"!t"! lo' l5#t'

2.2.2 I3-+%*%'(# 4#4# +* -#)-#$%&* 4# +* G#$%5( 4#+

C'('%3%#($'

2.2. I3-+%*%'(# 4#4# +* -#)-#$%&* 4# +*


12/12

FUENTES CONSULTADAS

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