itil product presentation 2016

VISCAR INDUSTRIAL CAPACITY LTD

Product PresentationITIL

Our Vision - To be the leader in Engineering Technology, Consultancy and Training in East and Central Africa.

Our Mission - Empowering organizations for optimal performance through value based training and consultancy services.

VISCAR INDUSTRIAL CAPACITY LIMITED

WHAT IS ITIL?

ITIL, originally an acronym for Information Technology Infrastructure Library

It is the preeminent framework for managing IT service delivery around the world. It also nurtures quality best practice communities around the world.

ITIL HISTORY & ACCREDITATION

ITIL was first developed in Great Britain more than 20 years ago to establish a set of standardized best practices for use in government data centres. From that inauspicious start, ITIL has been adopted, revised and expanded into a comprehensive framework for managing IT service delivery in companies of all sizes and industries.AXELOS maintains the ITIL framework and accredits training and examination institutes

ITIL (INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY)

• It is the most widely accepted and used best practice service management framework in the world. It is a framework that is designed to support IT services in a businesses and is best for customer-focused service management.

• It can be used in small and medium sized enterprises, corporations and the public sector business and is adopted in order to meet the business needs.

What does ITIL Entail?ITIL defines a service lifecycle model that prescribes specific processes and activities during the design, development, delivery and support of IT services.It entails:•Identification of customer needs.• Drivers of IT requirements.• Design and implementation of the services being provided.• The monitoring and improvement phases of the services.

Common IT ServicesITIL Service Phases:

•Service Strategy

•Service Design

•Service Transition

•Continuous Service

Improvement

•Service Operation

Value Delivered by ITIL to OrganizationsThe ITIL framework gives companies the structure and discipline required to design, develop, deliver and manage new or improved services in a timely manner and, most importantly, on budget. The benefits of ITIL include:•Reduced cost of service development and deployment•Improved customer satisfaction with service delivery•Increased productivity from IT personnel•Quality improvements•Better management metrics of services•Increased flexibility in adapting services to changing business requirements.

Value Offered to IndividualsIT professionals who possess an ITIL certification have always been valued by large IT corporations who have adopted the ITIL framework as an internal IT standard.In 2014 ITIL Foundation certification is listed among the top 15 high paying certifications according to the salary survey conducted by Global Knowledge and Penton.

ITIL Certification Scheme

ITIL Credit System

ITIL CERTIFICATION TRAININGViscar offers instructor-led physical classroom training in:•ITIL Foundation•ITIL Practitioner•ITIL Intermediate