(760) 899-6607 Dgjuarez92@gmail.com 1540 W Ball Rd, Anaheim, CA 92802

Career Summary Enthusiastic, proactive, and bilingual Guest Service Professional with diverse experience in sales, food and beverage, and hotel operations. Organized team leader who demonstrates creative problem solving skills and ability to see/develop strengths in others in order to build productive teams. Recognized by leaders as being an open-minded leader with a positive attitude even in high-pressure environments. Areas of expertise includes: Fluent in Spanish, Working with high volumes of people, Conflict Resolution Skills

Education California State Polytechnic University Pomona Pomona, CA Collins College of Hospitality Management Graduated 2015 B.S. of Hospitality Management Summa Cum Laude President’s Honor List GPA 3.84 College of the Desert Palm Desert, CA Associate of Arts in Hospitality Management Graduated 2013 Culinary Arts Certificate

Professional Work Experience Disneyland Hotel Emerging Leader Disneyland Hotel Housekeeping June 2015- Present

Oversee, motivate, and manage over 200 Union contract Cast Members

Monitor daily labor, provide mentorship and feedback to Cast

Participate and engage in Disney core leadership classes by Disney University including Leadership Competencies, Culture of Safety, Keys to Guest Service etc.

Implement a Room Inspection tracking system for leads and room attendants to see trends and follow up accordingly with cast if not up to Disney standard

Partnered with Front Desk and Engineering Emerging Leaders to bridge communication gaps between departments (in progress)

Disneyland Resort Jan 2015-June 2015 Disney College Program at the Disneyland® Resort Anaheim, CA Food and Beverage Host/Intern June 2014 – Jan 2015

Deliver exceptional guest service to an average of 250,000 guests weekly for a Fortune 100 company

Served a minimum of 100 plates per hour spending less than 2 minutes per plate

Solutions Snack Kiosk Palm Desert, CA Manager/Purchaser/Inventory/Cashier

Created special promotions using customer data which increased sales by 15%

Collaborated with vendors (Coca-Cola, Sam’s Club) to create more appealing combo offerings

Team was solely responsible for conducting up to $2000 sales daily and $60,000 by end of semester (more than any other semester before)

Volunteer Work

Line Manager- “Food and Beverage Operations I & II” 2015 o Created and implemented a management plan for a 100 seat fine dining restaurant o Trained staff of 12 cooks/food preps in proper food handling, plating, and prep procedures o Tracked food waste, guest counts, menu mix, etc.

Winter Social Event Planning Committee for over 100 members

Night Before the Oscars party servicing VIP clientele

Daniela Juarez