Raj Kumar SahMobile: +919958295241/+919266520127

E-Mail: rsah4@hotmail.com / mkraj143@gmail.com

Seeking Wintel Administrator Position in Virtualization & Windows System Administrator in IT Infrastructure Management with an organisation of repute

Technical Expertise in Microsoft Windows and VMware Platform

Overview VMware & Microsoft Professional with 5+ years of rich

experience in effective management of IT Infrastructure Upgradation of Hardware & Software, Microsoft Technologies, VMware Virtualization Management.

Demonstrated excellence in Microsoft and virtualization Technology installation, configuration & documentation. 

Expertise in VMware Host & VM Machines Disaster Recovery Planning and Provide maximum Availability of IT Infrastructure

Proficiency in installation & troubleshooting of Windows Server and VMware Servers

Adept at maintaining complete IT infrastructure including Server Hardware, VMware Environment & Microsoft Technologies.

Incident Management / Problem Management / Service Request Management

Certifications

VMware Certifications: VMware Certified Professional (VCP). VCP on VMware vSphere 5.5. VMware vSphere Install and Configure V5.5, 5 Days Training on VMware Infrastructure.

Microsoft Certifications: Microsoft Certified Systems Engineer (MCSE). Microsoft Certified Systems Administrator (MCSA).

VMware Virtualization &

Microsoft Technologies

Windows server

2003/2008/ 2012 & Active

Directory Administration

ITIL & SLA Adherence

VMWare Administration

Windows Administration

Security Administration

Microsoft Certified Professional (MCP).

Educational Qualification

Post-Graduation From Punjab Technical University in 2015 Graduation (B.Sc. IT) From Sikkim Manipal University in 2011 High school (10th) From B.S.E (Bihar School Examination) Board Patna in 2006 Intermediate (10+2) From B.I.C (Bihar Intermediate Council) Board Patna in 2008 Advance Diploma in Computer Hardware & Networking from IACM Institute, south-ex

Delhi

Total 5+ Years of Experience

Work Experience:-2013.04 - Till date Wintel Administrator, Indra Gandhi International Airport (Wipro).

Working with team which is responsible for IT infrastructure services on MS Windows Technology.

Windows Server Update Services (WSUS), DNS, DHCP and Active Directory Group Policy Management & Implementation.

Creation of AD Users, Groups, OU and Sub OU and moving assets to the proper OU. Windows Server Administration support for Windows 2003 & 2008 Servers. Provide technical Guidance to Desktop Engineers for resolution of complex issues. Supporting and Maintaining the Windows Active Directory Infrastructure which contained more

than 17000 users. Troubleshot physical and virtual Windows servers and active directory issues, including site

replication and group policies. Responsible for the IT infrastructure taking care of users account and Groups, creation,

modification, deletion and providing access using Active Directory. Follow SLAs, Schedule adherence, Timely update & escalated issues, ensure no violation

happens. Providing hardware support on different platforms; coordinating with 3rd Party vendors and

Service Providers Responsible for planning, testing, modification, configuration and setup of Microsoft Technology

& VMware virtualization.

Virtualization Environment Management Installation, Configuration, Administration and Troubleshooting of ESXi, Virtual Center & VI

Client Creating and Managing Virtual Machines and Templates Creating Clusters for High Availability (HA) and Distributed Resource Scheduling (DRS) Configured Resource Pool, vMotion, Alarms, NTP Migrate Physical Servers to Virtual Server using VMware Converter (VMware Standalone

Converter) Migration of Virtual Machines using vMotion Performing Snapshots, Cloning, Cold Migrations and Hot Migrations Creating Templates from VM’s, deploy VM’s from templates and allocate resources Creating duplicate Virtual Machine’s using cloning technology. Creating Clusters for High Availability and Dynamic Resource Scheduling. Troubleshooting issues relating to vMotion such as compatibility issues with help of event log. Setting up Users and Groups for access to the Virtual Center.

Moving VM’s from one LUN to another LUN using Storage vMotion. Root Cause & System Logs Analysis and reporting. Organize tasks, events and Configuring alarms.

Work Experience:-2011.09 – 2013.04 Sr. Technical Support Engineer, American Express (Gurgaon)

Incident Management / Problem Management / Change Management

Responsible for managing incidents using Service Now, Manage Now & BMC Remedy.

Experienced at Banking Applications, McAfee; Avaya One X and Dialer; Citrix Client; Galileo, Hotel Guide; Sabre, Amadeus Client; Minisoft; NICE all versions; Email Client (Microsoft Outlook, Lotus Notes Mail);DB2 and many others.

Ensuring that the goals of the Incident Management process are achieved; restoring normal service as soon as possible based on customer perspective and within defined SLA; detecting, logging, categorising and prioritising incidents; providing initial Incident Support.

Closing incidents after verification from users; defining and planning separate procedures for major incidents; ensuring adherence to SLA and priority based management.

Responsible for taking care of mails as well as Escalation calls. Perfect in solving the problem of Microsoft Outlook and Lotus Notes configuration and

troubleshooting. Responsible for the asset management and updating. Coordination with all the vendors for any kind of hardware and software problems. A high level of customer satisfaction through the technical support delivery. Proven experience in a customer facing or support environment. Incident Management: Resolve most technical incidents independently within technical area. Working with team which is responsible for IT infrastructure services on MS Windows

Technology. Creation of AD Users, Groups, OU and Sub OU and moving assets to the proper OU. Windows Server Administration support for Windows 2003 & 2008 Servers.

SIGNIFICANT CONTRIBUTIONSWindows 7 Migration Project and new process deployment Migrated more than 2500 Lenovo computers (PC) and laptops from XP to Windows 7 Standard deployment for all end user support for windows 7, MS Office 2007; Outlook; Lotus

Notes 6.5; Citrix Client; IBM personal Communication and other desktop software. Responsible for imaging and deploying Lenovo T Series Laptops and M Series Desktops Served as Senior Technician in charge of desktop deployment execution. Participated in project planning and deployment

Job Profile:-2011.03 – 2011.09 Technical Support Engineer, Motherson Sumi Systems Limited Desktop installation and configuration for users. Installation and configuration of client operating systems. Configure and troubleshooting of printers’ hardware/software related issues. Assembling and Dissembling of PC, Troubleshooting, Motherboard, SMPS, HDD, CD/DVD ROM

Personal DetailsDate of Birth : 14th June 1991Address : H/No. 4/157 Street No.3 Laxmi Nagar, New Delhi 92

Location : DelhiMarital Status : SingleNationality : Indian