mgt 330 presentation - copy

8/2/2019 Mgt 330 Presentation - Copy

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WELCOMETO THE

PRESENTATION


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Presentation onoperational issues of

PIZZA HUT

Presented by:Rabit Amin Yasin-0920628Shahariar Rashid-0811072Mariyam Abedin-0930061

Mahmuda Akhter Khuky-0910093


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Introductionv Pizza Hut (corporately known as Pizza Hut, Inc.) is an

American restaurant chain and international franchaise,which is wholly owned subsidiary.

v Founded in 1958 Wichita Cansas,a largest city in USA byDan & Frank Carney.

v Transcom Foods Limited, a concern of Transcom Group isthe franchisee of Pizza hut in Bangladesh.

v With being the first movers in the business and theirunique selling propositions and distinct core competencies,Pizza Hut today has become one of the top Pizza Chain s ofthe world due to its unique blend of food items and service.It has sub-divisions all over the world.

v Despite this huge success, Pizza Hut like coming up withgreat-tasting products and exciting promotions because, atPizza Hut, theyve always known that you are whats most

important. We know what you want and weve made itfaster and easier to get it!


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Products served at

Pizza Hut DIFFERENT FLAFOURED PIZZA

CREATE YOUR OWN PIZZA

BEVERAGES

APPETIZER

SOUP

SALAD

PASTA DESSERT


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Core competencies

Resources

+

Capabilities

To createcompetitiveadvantage

-Efficiency

- Quality

-

Innovativeapproach toselling

- Customerresponsivene

ss

Differentiatio

nRegular price

Delivervalue

tocreatedemand

Profit

Outcome


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Major process decision


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Process choice


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Project choiceVolume &

CustomizationHigh

lowHigh

Volume

Cu

stomization

Projec

tprocess

Intermediate focus

Continuous

process

Lineproces

s

BatchProces

s

Processfocus

Productprocess


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Process choicefollowed

by Pizza Hut


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Verticalintegration

v Pizza Hutbuys rawmaterialslike as flour,sugar,

butter,water,bun,cheese,meat etcwhich is

consider asverticalintegration.


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Resource flexibility

v The choices thatmanagement makeconcerning competitivepriorities to determine thedegree of flexibility requiredof a companys resources.

v Pizza Hut dont have enoughresource flexibility.


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us omer nvo vemencapital intensity in Pizza

Hut In Pizza Housethe level ofinvolvement of

customers isvery high incontext.

Capital intensityis the mix ofequipment and

human skills inthe process.

The level ofcapital intensityis enough for

Pizza Hut.


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Customer contact is the extent to which thecustomer is present,is actively involved, and receives personalattention during the process.

HighContact

Dimension

LowContactPhysical presence

What is processed

Contact intensity

Personal attention

Method of delivery

Customer Contact in Pizza Hut

The Pizza hut says, not only do we listen and respond to our'


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Customer contractMatrixService PackageProcess

CharacteristicsHigh interactionwith customers,highlycustomizedservice

Some interactionwith customers,standard servicewith someoptions

Low interactionwith customers,standardizedservices

Flexible flows,complex work withmany exceptions

Flexible flows withsome dominantpaths, moderate

job complexitywith someexceptions

Line flows, routinework easilyunderstood byemployees.

Back Office

FrontOffices


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Process StructureIn Pizza Hut they have a firmed process structure for

doing their operation to serve their customer ,obsessed with the quality of their pizza and theexperience that their customers receive.

Their process structure stand upon the CHAMPS service

that is Cleanliness

Hospitality

Accuracy

Maintenance

Product

Speed

These six objects define the very core of customerexpectations. CHAMPS have become the vehicle, whichdrives Operations Excellence into our business and is

also supported by a reward and recognition scheme forthe Team members.


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Process Structure

Flow chart


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Find out problems &

its bottleneck they have very few item

variety as they only focus on

the pizzas.

They don't have enough

space in the restaurant so inthe days of special occasionthere so much crowd has to

wait for a long time to getlace.


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Recommendation

While researching, we havefound that the Pizza Hut usesmostly imported items for the

ingredients. Instead of this,using mostly local productswould reduce their cost of goods

sold. More emphasis should be given

to research and development, by

hiring chefs from abroad sincethis restaurant sells mostl


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