Download - RingDNA Presentation Vtom
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RingDNALocalizing calls for optimal ISR performance
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Functions
Ring DNA offers wide array of features, most notably
Local PresenceRecordable Automated VoicemailClickToCall
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Local Presence
Enables Caller to look as though calling from localized area code
Customers pick up the phone more often
More connects More sales
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Recordable Automated Voicemail
Save time sending a voicemail
Reports allow admins to see which voicemail gets most calls back
Allow for greater efficiencies
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ClickToCall
Call directly from Salesforce
No more Misdials
Quicken Call time
Less room for error as more user friendly
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RingDNA CostsLocalizing calls for optimal ISR performance
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Base Costs: 60 Users$100/User Installation
$6000
$75/User Costs(monthly)$4500/month
$25/Administrator Costs(monthly)$125/month
$500 Local Presence Costs (monthly)
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Telephony Costs: 60 users$1/month/number
(300 area codes in USA) 60 local numbers from RingDNA
Outbound calls: $.015/minute
Inbound Calls: $.0075/minute
Estimated $65/user (monthly)
$3900/month
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Is It Worth It?
$114,300$1,905 per rep
$179,500$1,795 per rep
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RingDNA BenefitsLocalizing calls for optimal ISR performance
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Whitepapers
• Local Calls• Up to 40% increase in local call
responses*• Visibility of users – easier to metric
• Voicemail• Test voice mail callback rates• Reduce time for voicemail• Standardize voice mails
• Click to Dial• Reduce misdials
*RingDNA and InsideSales.com
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Local Presence Test: Prepaid Phone
• 50 Calls made from a burner phone
• 50% Local Presence• 5 responses total, insignificant
data
Not enough info to make a decision
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Local Presence Test: Pilot
• 4 Reps• ~110 calls per day connected• ~50% Local Presence• Tracked Response Rate• Qualitative Feedback
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Quantitative Results
Better response rate with local calls. last day only include small sample - 12 responses, so results may be skewed.
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Qualitative Results
More user friendly.
Easier to make calls
Has to run through Chrome browser
Wrists don’t hurt from dialing
Ability to click to dial, allowing to pull up oracle account and prep for call while phone is ringing.
Some number’s do not allow click to dial
Not a lot of real estate on monitor’s to have another program running (3rd monitor would solve this problem)
It will only work for opportunities in SF. Can’t use local presence on leads not in SF.
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ProsPotentially increases connect
rate by up to 40%
ConsCosts quite a bit if it
doesn’t increase productivity
No more misdials efficiency Must sign 12 month minimum contract
CTI available next year will perform similar features
Quick onboarding scalable growth
Michael’s Recommendation: I believe we should get RingDNA because with an average of 2-5% increase in connect rates, it seems possible to increase production. On top of that, this software provides ISRs with efficiencies allowing them to make better use of their time.
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Where will we go next?