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Quality & Compliance Management
Preparación certificación
PMP® PMBOK® Guide, 6th ed.
Avanza REP 3407
©DR Avanza
PMP es una marca registrada del PMI
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2.
6. Cost, Resources
7. Leadership, Rol PM
8. Discipline Agile
9. Quality, Compliance
10.Risk management
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2.
6. Cost, Resources
7. Leadership, Rol PM
8. Discipline Agile
9.Quality10.Risk management
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8. Quality Management
Quality Management
Difficulty Time to
study
Exam
Importance
Amount of
Data
Medium Medium High High
8.1 Plan Quality Management
Quality Mgt Plan
Quality metrics
PM plan and docs updates
PL
8.2 Manage Quality
Quality reports
Test and evaluation docs.Ex
Change request
PM plan an docs updates
8.3 Control
Quality
Measurements
Verified deliverables
Work perf. Info. Change request
Ctrl
272
PMBOK® Guide
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Key Concepts
1
Quality of
project and
the
deliverables
2
Quality
measures and
techniques are
specific of type
of projects
3
Failure to meet
the quality
requirements
can have
serious
consequences
4
Project
Management
is a quality
system.
ISO 9000
5
Quality and
grade
Prevention
over
inspection
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Quality
•Meeting customer requirements
•Processes for incorporating the organization’s
quality policy regarding planning, managing and
controlling project and product quality
requirements to meet SH objectives. Depends on
industry
• Precision (exactness) vs accuracy (correctness)
Precision Precision
& accuracy
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Quality
Concept Definition
Prevention Keeping errors out of the process
Inspection Keeping errors out of the customer
Attribute samplingThe result either conforms or does not
conform
Variables samplingThe result is rated on a continues scale
that measures the degree of conformity
Tolerances Specified range of acceptable results
Control limits Boundaries of common variation in a
statistical stable process
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• Agile: Retrospectives, quality over
the project, not at the end.
• Avoid gold plating
• Prevention over inspection
• Continuous improvement (Kaizen)
• 5 levels of increasing effective
quality management: • Client find the defects, the most expensive.
• Detect and correct the defects before sent to
customer
• Use quality assurance
• Quality into planning
• Create culture
Quality
thinking
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8.1 Plan Quality Management
•Project charter
•PM Plan: Req Mgm plan,
Risk Mgm plan, SH
engagement plan, Scope
baseline,
•Project docs: assumption
log, Req docs., Req
traceability matrix.
•EEF, OPA
Inputs
• Expert judgement, Data
gathering: Benchmark,
Brainstorming, Interviews
• Data analysis, Decision
making, Data
representation
• Test, meetings
Tools and Techniques
• Quality mgm plan• Quality metrics PM Plan
updates: Risk Mgm Plan, Scope baseline
• Project docs.: Lesson learned register, Reqtraceability matrix, risk register SH register
Outputs
Identifying quality requirements /stds for the
projects and its deliverables. Document
how the project will demonstrate compliance
What is it?
?
232
PMBOK® Guide
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8.1 Plan Quality
Tools:
• Expert judgment:• Quality assurance
• Quality control
• Quality measurements
• Quality improvements
• Quality systems
• Data gathering: • Benchmarking
• Brainstorming
• Interviews
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Tools• Data Analysis
• Cost-benefit analysis
• Cost of quality: prevention cost,
apprasial cost and Failure cost
• Decision making
• Data representation
• Flowcharts
• Logical data model
• Matrix diagrams
• Mind mapping
• Test and inspection
• Meetings
Tools• Data Analysis
• Cost-benefit analysis
• Cost of quality: prevention cost,
apprasial cost and Failure cost
• Decision making
• Data representation
• Flowcharts
• Logical data model
• Matrix diagrams
• Mind mapping
• Test and inspection
• Meetings
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Cost of quality
Cost of Conformance (cost of quality - COQ)
Prevention:Training, document processes, Equipment, Time to do it right
Appraisal Cost:Testing, Destructive testing loss, Inspection
Cost of Nonconformance (cost of poor quality –COpQ)
Internal Failure Costs:Rework, scrap
External:Liabilities, Warranty work, lost business
Prevention
Internal mistakes
External mistakes
Evaluation
Savings
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Data representationMind mapping
Logical
Data
Model
Matrix diagram
Flowchart
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Quality Management Plan
• Standards
• Objectives of the project
• Roles and resonsibilities
• Deliberables and the process to review
• Quality control and Quality management activities
• Qualit tools
• Major procedures: nonconformance, corrective actions, continous improvement
Quality Metrics: attributes and how to control it
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8.2 Manage Quality
• Project Mgm plan: Quality
Mgm plan
• Project docs:
Lesson learned, Quality
control measurements,
Quality metrics, Risk report
• OPA
Inputs
• Data gathering
• Data analysis
• Decision making
• Data representation
• Audits; Design for X,
• Problem solving,
• mprovement methods
Tools and Techniques
• Quality reports• Test and evaluation docs• Change request• PM Plan updates: Quality Mgm
P, Scope, schedule, cost baseline
• Project documents updates: issue log, lessons learned register, risk register.
Outputs
Translating the quality management plan into
executable activities that incorporate quality policies
into the project.
Uses data and results from Control quality
process.
What is it?
?
243
PMBOK® Guide
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Manage Quality
• Implement planned and systematic acts and processes to
Build confidence about future of output
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Tools
• Data gathering: chacklist
• Data analysis
• Alternative analysis
• Document analysis
• Process analysis
• Root Cause
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Cause and Effect Diagram (Ishikawa)
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Tools• Decision making
• Data representation
• Affinity diagrams, cause-and-effect diagrams, Flowcharts,
Histograms, Matrix diagrams, Scatter diagrams
• Audits
• Design for X
• Optimizaton of a specific aspect of the design
• Problem solving
• Quality improvement methods
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Histograms
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No correlation Negative Linear
Correlation
Positive Linear
Correlation
Scatter Diagrams
Flowcharts
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8.3 Control Quality
• Project Mgm Plan: quality
mgm plan
• Project docs: lessons
learned register, Metrics,
test and evaluation;
• Approved changes request
• Deliverables,
• Work performance data
• EEF,
• OPA
Inputs
• Data gathering
• Data analysis
• Inspection
• Testing/product
evaluations
• Data representation
• Meetings
Tools and Techniques
• Quality control measurements
• Verified deliverables• Work Performance info• Change request. • Validated changes• PM Plan • Pdocs. updates.
Outputs
Monitoring and recording the results of executing
quality activities, ensure outputs are complete,
correct and meet customer expectations.
What is it?
?
249
PMBOK® Guide
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Tools
• Data gathering• Checklists, check sheets, statistical sampling,
questionnaires & surveys
• Data analysis• Performance reviews, Root cause
• Inspection
• Testing/product evaluations
• Data representation• Cause-and-effect diagrams, Control charts,
Histogram, Scatter diagrams
• Meetings
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Check sheets
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Control charts
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Control Quality
• Measurements
• Verified deliverables
• Work performance info
• Change request
• PM plan and docs updates
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2.
6. Cost, Resources
7. Leadership, Rol PM
8. Discipline Agile
9. Quality,
Compliance10.Risk management
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Professional and Social Responsibility
• PMI code of Ethics and Professional Conduct based
• Examples:
• Report possible violations of the PMP code of professional conduct
• Disclose to clients, customers, owners or contractors, significant circumstances that could be a conflict
• Respect intellectual property, Advancement of the profession
• Comply with laws, regulations and ethical standards
• Don´t compromise legitimate interest of a client or customer
• Refrain from offering or accepting inappropriate payments
• Respect nature and environment
Difficulty Time to
study
Exam
Importance
Amount of Data
Low Low High Low
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• Doing what is right and honorable
• All PMI members, who hold or apply PMI certification, volunteers.
• Mandatory and aspirational lines
Honesty Respect
Fairness
Responsibility
Code of ethics
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Responsibility
•Ownership for the decision, action and results
Aspirational Mandatory
•Make decisions and take actions
based on the best interest of
society, public safety and the
environment.
•We accept only assignments that
are consistent with our
background, experience, skills
and qualifications
• Inform ourselves and uphold the
policies, rules y regulations
• Report unethical or illegal conduct to
appropriate management and those
affected
Theft, fraud, corruption, bribery
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Respect
•Show a high regard for ourselves, others and the resources entrusted to us: people, money, reputation and safety of others and environmental.
Aspirational Mandatory
• Observe norms an customs of
others, and avoid behaviors
disrespectful
•Listen others points of view
•Approach directly with whom
we have conflicts
•Professional manner
• Negotiate in good faith
• No use power in order to
benefit personally
• No abusive manner
• We respect the property rights
others
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Fairness
•Duty to make decisions and act impartially and objectively, free from competing self interest, prejudice and favoritism.
Aspirational Mandatory
• Transparency in our decision
making process
• Reexamine our impartiality
and objectively, taking
corrective action
• Conflict of interest
• Favoritism and discrimination
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Honesty
•Duty to understand the truth and act in a truthful manner in communications and in our conduct
Aspirational Mandatory
• Understand the truth
• Truthful in our communications
•Accurate information in a timely
manner
•Commitments and promises in
good faith
•Environmental safe to tell the
truth
• Don´t condone behavior to
deceive others
• Don´t dishonest behavior