Download - KCP&L Presentation
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KCP&L
NWMSU Marketing Class Presentation
Gail Allen
Sr. Manager, Customer Solutions
[email protected] (816-654-1998)
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Agenda
KCP&L
Product Suite
Our Customer Support Model
Questions
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Service Territory
North: beyond Maryvilleto the Iowa border
South: past Nevada
East: past Sedalia
West: includes south
district in Kansas
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Strategic Intent
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A Plan for Energy
AComprehensive Energy
Plan for a balanced and
sustainable approach to
meet the needs of our
customers: Environmental improvements
Renewable energy
Affordable, reliable energy
Infrastructure investment
Programs to give customers morecontrol over their energy usage
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KCP&Ls Commitment
KCP&L believes energy efficiency is one of the most importantand immediately viable steps our community can take.
Energy efficiency:
Common denominator for our infrastructure and climate change
strategies
Can be deployed as a part of a balanced portfolio to offset demand
growth
Existing/new energy efficiency technologies can be brought online faster
and potentially cheaper than supply-side options
Allows for more efficient planning and management of transmission anddistribution infrastructure
Is the best option to reduce carbon in the next 10 years
Renewables are a key component of a balanced portfolio
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Product Suite
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KCP&Ls Commitment
Our portfolio of energy-efficiency programs:
Surge Protection
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Residential Products/Services
ThermoCalc Home Performance with ENERGY STAR
ENERGY STAR New Homes
Net Metering
Meter-based Surge Protection
Low Income Weatherization
Affordable New Homes
Energy Optimizer
Cool Homes
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Building Operator Certification facilities management training Missouri Rebate Program
Commercial EE Products
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Other programs
Custom Power Services equipment management through3rd party vendor
Online Tools:
Account LinkAdvantage
EnergyAnalyzer
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Our
Customer
Support Model
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Energy Solutions
Energy Solutions is responsible for the customer-focused
retail product development, marketing and sales activities
at KCP&L; Energy Solutions also develops and promotes
both regulated and non-regulated products and services to
KCP&L customers and maintains responsibility forcoverage of KCP&Ls Tier 1 accounts.
Mission: To collaborate with customersand implement solutions in
which they can use (electric) energy more efficiently and more reliably.
Vision: To be trusted partners who create and provide solutions that
are valued by the customersand to
serve as a key advocate forcustomers and customer perspectives within KCP&L.
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Organizational Structure Functional View
Energy Solutions
Customer Sol utions
Energy Consultants
Commercial Consultants
Residential Channel Sales
Marketing Strategy andPlanning
Marketing Strategy
MarketingCommunications
Support
Energy Solutions
Message Platform
Awareness &
Partnerships
Customer Intelligence
eServices
Data Management
Product Development andManagement
Web Applic ation
Development andEnhancement
Support /Customer Care
Products and Services
Energy
Efficiency
Market Intelligence
Market Competitiveness
Demand Response
Energy Efficienc yAdvocacy
CEP Reporting
Evaluation, Measurement& Verification
Process Evaluation
Regulatory Cases/Matters
Advocacy Efforts
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Customer Solutions Account Structure
8/11/2010 16
200 Acc
g
Consultants
1000 Accounts
Comm
c al Consultants/Business Ce nter
Mass Markets
Electronic services provided.
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Questions?