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8/14/2019 CVMS presentatio 03302009
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www.cvmsummit.net
A program of:
8/14/2019 CVMS presentatio 03302009
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Mission Statement
To provide 24-hour access to communication for people in transition and
crisis, directly linking individuals to jobs, housing, case management,
health services and stability
reconnect achieve results
.
Finding A Job Access to Health Care
Fleeing domestic abuse
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Free, 24-hour voice mail access
CVMS seeks to remove phonelessness as a barrier to
economic opportunity, empowering people to reclaim their
lives and move from crisis to self-sufficiency.
Vision Statement
“Because you can’t get a job without a phone number”
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What is Community Voice Mail?Free local telephone number,
24-hour voice mail access
A reliable telephone
number on a resume A phone number for a
prospective landlord
A lifeline for those
escaping domestic abuse
A tangible tool to
reclaim your life
Serving 40,000
each year
A JOB
HOPE
A PLACE
TO LIVE
SAFETY
47 Sites
22 States
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How does CVMS work for Agencies?
National Office
HOST
AGENCY
Info Line
Participating
Agency
Participating
Agency
Participating
Agency
Participating
Agency
CVMS numbers are distributedthrough existing social services – wedon’t reinvent the wheel.
Doubling Our Impact
Case workers also utilize CVMS to stay in consistent contactwith clients, doubling the impact of the service.
Client
Client
Client
Client
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How Does CVMS Work for Clients?
• He dials in
• Records a simple greeting• Creates his secure password
• He can put this number on job
applications, give it to his case
worker, health care provider and
family/friends
Working with his case manager, Jerry is given an instruction card and atouch-tone phone to use:
Jerry is immediately empowered with the tangible
tool he needs to succeed: a reliable way to reach him.
TIME ELAPSED: 3 MINUTES
A CVMS number looks
like any other localnumber – reflecting the
stability & credibilityassociated with ahome answering
machine.
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Why do Clients need CVMS?Community Voice Mail Summit is designed for individualsin crisis or transition
Reasons to use Community Voice Mail Summit:
• Seek employment, shelter, or healthcare services.
• Seek safety from domestic violence.
• Contact with social service agencies.
•
Childcare and school contacts.• Stay in touch with friends and family.
“Empower an individual and help improve their ability to conduct
the business of their lives.”
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Who uses CVMS?
• Job Seekers• Families choosing between utilities & rent
• Domestic violence victims• Laid off workers• Foster children who reach maturity• Senior citizens on a fixed income• Migrant/day workers
• Runaway youth• Hospice patients• HIV/AIDS patients• Mental health patients• Drug and alcohol treatment patients• Homeless adults and families
CVMS serves virtually every constituency, impacting each sector of the community
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• Reach your client the first time
saving your time and savingmoney for your agency.• Broadcast Messaging allows
you to reach everyone withone call.
• Give your clients a concrete
tool on their first appointmentwith you.• Remind clients of
appointments, meetings,taking medications, communityevents, etc….
• Maintain dignity and respect.
• Increase client’s ability to solvetheir own problems.• Reduce the time spent in crisis
or transition in the social servicesystem.
• Messages are available 24 hours
a day, from any phone.• Messages are private and
confidential.• Available in English and
Spanish.
Benefits of CVMS
“Turning phone lines into lifelines.”
For the Case Manager: For the Clients:
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More Than Just Voice Mail
CVMS Advanced Features
Broadcast Messaging:
Provides the ability to reach all clients at a singleagency, in the entire CVMS territory, or all CVMterritories with one message. This is a resourcethat will allow you to post job listings, civic engagements,weather alerts and EITC eligibility.
Reply to Broadcast Messaging:
When a Case Worker or CVMS Manager sends abroadcast voice message to their clients, each client canpush a button and reply to the sender of the messagewithout having to make an additional call.
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More Than Just Voice Mail
CVMS Advanced Features
Email Broadcast Messaging:When a client provides an email address, it will beadded to a broadcast email list that the CVMSCoordinator can use to send messages to clients.(i.e. job postings, agency events, job readinessclasses, workshops, etc…)
Multi-lingual Prompts:
The CVMS system currently offers prompts inSpanish in addition to English. We have plans toenable additional languages in the future.
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More Than Just Voice Mail
CVMS Advanced Features
Ability to Issue Voice Surveys:
The CVMS system can be used to collect survey datafrom clients (clients listen to questions and respond).
Ability to Create “Hotlines”:
CVMS Coordinator can create customized hotlinesthat clients can call to access recordedinformation.
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More Than Just Voice Mail
CVMS Advanced FeaturesEmail Notification:
Clients with email addresses can opt to receive emailnotifications of “new messages waiting” so they know tofind a phone to check their voice mail. This feature isespecially helpful to clients who do not have daily accessto a phone but may be checking email at libraries andcommunity computer labs.
Usage Reporting:
Knowing when a client last accessed their voice mail isan important indicator of usage, and helps case workersknow if clients are listening to their messages
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More Than Just Voice Mail
Community Voice Mail Summit Future Features:
Outbound Calling:
When a client listens to a voice mail message,they can press a button and the CVMS system willreturn the call to the person who left the messagewithout having to make an additional call.
Access CVMS via 211:
If a client calls 211(which is free from any payphone in Summit County), they can push abutton and be transferred to their voice mailbox.
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Achieving Results on a National Level
• CVM serves an average of 40,000 people
each year across the country and partnerswith nearly 2,000 agencies.
• Nearly 70% of CVM users reported achievingtheir stated goals including employment,housing and/or safe communication.
*Data from completed subscribers who stated the goal & achieved it; did not include those currently receiving service.
“Without Community Voice Mail, I simply would have been cut off from
the process of finding a job.” - Jerry, formerly homeless
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Info Line, Inc.
Host Site for CVMS
Who has Teamed up?ACCESS, Inc.
Barberton Area Community MinistriesBattered Woman’s Shelter of Summit & Medina Counties
Family & Community Services – Fast Track ProgramInfo Line Title XX Case Management Program
H.M. Life Opportunity Services Oriana HouseHaven of Rest
Community Health Center
A CVM Partnership demonstrates a commitment to the communities we serve!
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How can your Agency get Connected?• Discuss your agency’s participation with the CVMS Coordinator
• Sign the necessary agreements
• Receive training on CVMS
How Much Will CVMS Cost My Agency?Info Line covers the majority of the cost of CVMS for Summit County, butsome of the cost must be shared with participating programs to sustainCVMS Services. The service is always free to the client.
Participating Agencies pay:
$1.00 per voicemail box per month
Example: 10 boxes cost $10 per month or $120 per year
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Thanks to CVMS Funders:
Anonymous Corporate SponsorsCharter One BankCity of Barberton
Margaret Clark Morgan FoundationOMNOVA Solutions Foundation
Summit CountyUnited Way of Summit County
Welty Family Foundation
www.cvmsummit.net
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Contact :
Mike Gibbs, Community Voice Mail Summit Coordinator
Info Line, Inc.(330) 315- 1349
www.cvmsummit.net
Community Voice Mail National Office
206-441-7872 [email protected]
www.cvm.org