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PROPUESTA DE FORTALECIMIENTO EN EL PROCESO DE CAPACITACIÓN AL
ÁREA OPERATIVA DE LA EMPRESA CONSTRUCTORA V&G
CORPORACIÓN UNIVERSITARIA MINUTO DE DIOS
DIPLOMADO GERENCIA DEL TALENTO HUMANO
ADMINISTRACIÓN DE EMPRESAS
2016
PROPUESTA DE FORTALECIMIENTO EN EL PROCESO DE CAPACITACIÓN AL
ÁREA OPERATIVA DE LA EMPRESA CONSTRUCTORA V&G
PRESENTA
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JUAN DAVID JUZGA NARANJO - ID: 234641
ANGY VANESSA GONZALEZ LURDUY - ID: 206948
ANGIE KATERINE VELANDIA GARZÓN - ID: 241246
DOCENTES
HERNÁN ONROY ORJUELA
HAROLD REN! SÁN"HEZ SÁN"HEZ
CORPORACIÓN UNIVERSITARIA MINUTO DE DIOS
DIPLOMADO GERENCIA DEL TALENTO HUMANO
2016
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AGRADECIMIENTOS
A D#$% &$' &(')#*#')( (%*+' +,. &'(%(/*+/$ (%*( &'$(*$ &$' *(/(' (/ )# +)#/$ +
*+/*+% &('%$/+% (/+% ,#(/(% 5+/ $/*'##$ ( )+/('+ %#/#7#+*#+ (/ )# #+ (/ )#%
&'$(*$% A )#% &+'(% &$' 5+(')( (/%(+$ ;$% +;$'(% /((%+'#$% &+'+ %(' ++ .+ )(/ &$' $)&+'*#' %% $/$#)#(/*$% + ;$ ;+'$
(; #&;$)+$ K+*('#/( V(;+/#+B
C$' )# &+'*( &'#)('$ ,( *$$ +'+((' + )#% $)&+('$% &$' (; (%7('=$ ;+ &+#(/#+
;+% +/+% ,( ;( $;$+'$/ +; *'++
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ÍNDICE DE CONTENIDO
INTRODU""IÓN8
RESUEN9
CALARAS "LAVE9
ASTRA"T10
KEYFORDS10
JUSTII"A"IÓN11
TICO DE INVESTIGA"IÓN13
DELIITA"IÓN DE LA INVESTIGA"IÓN13
CLANTEAIENTO DEL CROLEA14
OJETIVOS16
OJETIVO GENERAL16
OJETIVOS ESCE"I"OS16
AR"O TEÓRI"O1
UE ES EL DECARTAENTO DE TALENTO HUANO1
"ON"ECTO "ACA"ITA"IÓN18
"ACA"ITA"IÓN Y DESARROLLO19
OJETIVOS DE "ACA"ITA"IÓN20
ASES DE "AIO COR CARTE DE LOS ECLEADOS EDIANTE LA ACLI"A"IÓN
DE LA "ACA"ITA"IÓN21
CRO"ESO ADINISTRATIVO22
CLANEA"IÓN23
ORGANIZA"IÓN24
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M
EJE"U"IÓN2M
EVALUA"IÓN2M
TICOS DE NE"ESIDADES DE "ACA"ITA"IÓN30
DIAGNOSTI"O DE NE"ESIDADES DE "ACA"ITA"IÓN Y DESARROLLO DERE"URSOS HUANOS32
DIEREN"IA ENTRE "ACA"ITA"IÓN ADIESTRAIENTO Y DESARROLLO33
AR"O "ON"ECTUAL34
AR"O ORGANIZA"IONAL36
RESEA HISTÓRI"A36
ISIÓN36
VISIÓN3
REGISTRÓ OTOGRÁI"O DE ORAS RECRESENTATIVAS38
GENERALIDADES DE LA INDUSTRIA DE LA "ONSTRU""IÓN39
DESARROLLO DEL TEA43
TAULA"IÓN DE INORA"IÓN44
CRO"ESO ADINISTRATIVO CARA EL ORTALE"IIENTO EN EL CRO"ESO DE"ACA"ITA"IÓN AL ÁREA OCERATIVA DE LA ECRESA "ONSTRU"TORA V G4M
CLANEA"IÓN4M
ORGANIZA"IÓNM2
EJE"U"IÓNM4
EVALUA"IÓNM6
"ON"LUSIÓNM9
REEREN"IAS60
ÍNDICE DE ILUSTRACIONES
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ÍNDICE DE TABLAS
TALA 1 SALUD O"UCA"IONAL48
TALA 2 CROO"IÓN DE SALUD48
TALA 3 SEGURIDAD INDUSTRIAL49
TALA 4 CRIEROS AUQILIOSM0
TALA M SALUD ENTALM1
TALA 6 DESARROLLO DE HAILIDADESM1
TALA AIENTALM2
TALA 8 ORA"IÓNM2
TALA 9 RELA"IÓN "ARGOS A"TUALES63
TALA 10 EN"UESTA64
TALA 11 CERIL AGENTES DE "ACA"ITA"IÓN66
TALA 12 "RONOGRAA ANUAL DE "ACA"ITA"IONES69
TALA 13 ORATO DE ASISTEN"IAS0
TALA 14 CRESUCUESTO ANUAL DE "ACA"ITA"IONES2
TALA 1M EVALUA"ION DE "ONO"IIENTO3
TALA 16 EVALUA"IÓN DE SATISA""IÓN DE LA "ACA"ITA"IÓN 4
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INTRODUCCIÓN
E/ ;+ A)#/#%*'+#>/ ()&'(%+'#+; ;+ G(%*#>/ ( T+;(/*$ H)+/$ (%*@ $)&(%*+ &$' +'#+%
7/#$/(% &'$(%$% (/+)#/+$% +; )(/ $/ (; 7#')( &'$&>%#*$ ( )+#)#=+' (; *+;(/*$ ;+%
5(''+)#(/*+% (#%*(/*(% &+'+ )&;#' +; 100 ;+ #%#>/ )#%#>/ (/ ;+ $'+/#=+#>/ (%*$%
&'$(%$% %( #)&;()(/*+/ $/ (; $/ #)&;()(/*+$ &$' (; @'(+ ( G(%*#>/ (;
*+;(/*$ 5)+/$ (/ ;$% $;+$'+$'(% (; (&+'*+)(/*$ ( $&('+#$/(% $/ (; @/#)$ (
(%+''$;;+' /+ &'$&(%*+ ,( )(/ (7##(/#+ #(/*#+ $/ ;+ #/%*#*#>/ ;$% +;(% %( $)&;()(/*+'+/ $/
(%+''$;;$ (/ &'$'+)+% ( %('#+ S+; (/ (; *'++
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RESUMEN
E/ ;+% ()&'(%+% ++ (= %$/ )@% $/%#(/*(% ,( ;$% '('%$% 5)+/$% %$/ (; +*#$
)@% #)&$'*+/*( ;$ ,( %#/#7#+ ,( .+ + .+ *#(/(/ ,( #/('*#' (/ (;;$% /+ )+/('+ (
5+(';$ (% +)(/*+' ;$% /#(;(% ( (%+''$;;$ &'$*##+ (; &('%$/+; &$' )(#$ ( ;+%
+&+#*+#$/(% (% &$' (%$ ,( )(#+/*( (%*( &'$(*$ %( (7(*+'+ /+ &'$&(%*+ &+'+ '(7$'=+'
)(
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ABSTRACT
I/ $)&+/#(% *5( +'( #/'(+%#/; ++'( *5+* 5)+/ '(%$'(% +'( *5( )$%* #)&$'*+/*
+%%(* 5#5 )(+/% *5+* ((' + *5( 5+( *$ #/(%* #/ *5() +/ $/( + *$ $ *5#% #% *$
#/'(+%( *5( ;((;% $7 ((;$&)(/* +/ &'$*##* $7 %*+77 *5'$5 *5( *'+#/#/ #% 5 *5'$5
*5#% &'$
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JUSTIFICACIÓN
A *'+?% ( (%*+ #/(%*#+#>/ %( %+ ;+ +&;#+#>/ ( ;$% $/$#)#(/*$% +,#'#$%
'+/*( ;+ +''('+ A)#/#%*'+#>/ ( ()&'(%+% (; #&;$)+$ G('(/#+ (; *+;(/*$ 5)+/$ ,(
/ A/+; (/ (; @'(+ $&('+*#$
)(
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(; (%()&($ ( ++ /$ ( ;$% ()&;(+$% ,( 5+(/ &+'*( ( ;+ $'+/#=+#>/ +%. ;$'+' /
)+$' %(/*#$ ( &('*(/(/#+ ;$ +; %( ('@ '(7;(
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TICO DE INVESTIGA"IÓN
E; *#&$ ( #/(%*#+#>/ (; +; %( + + *#;#=+' (/ (; &'$(*$ (% ( +'@*(' (%'#&*#$
+ ,( %+ (%&(#7#+' ;+% /((%#+(% (; '&$ ( ()&;(+$% (; @'(+ $&('+*#+ '(+;#=+/$
/ +/@;#%#% (/ #('%$% +%&(*$% (% #)&$'*+/*( '(%+;*+' ,( ;( (%'#&#>/ (; (%*#$ (% (
)+/('+ (/('+;
DELIITA"IÓN DE LA INVESTIGA"IÓN
E; *'++/ ( ;+% /((%#+(% (; &'$(%$ (
+&+#*+#>/ &+'+ ;+% &('%$/+% ,( ;+$'+/ (/ $'+ ( ;+ $/%*'#>/ (%( (; +'$ ( '+/$
)@% +;*$ 5+%*+ (; +'$ ( +%#*$ ( (%+''$;;+' / )$(;$ ( +&+#*+#>/
++&*+;( &+'+ ;$% ()&;(+$% (; @'(+ $&('+*#+ +(++ &('*#/(/*( $/ ;$% '(,('#)#(/*$%
(/('+;(% ( ;+ ()&'(%+ (/*'( ;+% (;#)#*+#$/(% ,( %( &((/ (7(*+' (% (/ ;+ &$+
&+'*##&+#>/ $;+$'+#>/ &$' &+'*( (; '&$ $
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PLANTEAMIENTO DEL PROBLEMA
E/ (; +%$ ( ;+ ()&'(%+ "$/%*'*$'+ VG (#%*(/ #('%+% 7+;(/#+% (/ (; @'(+
$&('+*#+ /+ ( (;;+% (% ;+ (%+%+ #/('%#>/ (/ +&+#*+#>/ (%+''$;;$ &$' $)&(*(/#+ ( ;$%
()&;(+$% (/ ;$% +;(% %( 5+/ (/$/*'+$ 7+*$'(% #)&$'*+/*(% ( #/%+*#%7+#>/ &$' &+'*( (
(;;$% &'#/#&+;)(/*( $/ ;+ +&+#*+#>/ (/ &'$ ( % (%+''$;;$ $/(&*+; (; 7$'*+;(#)#(/*$
( 5+#;#+(% $/$#)#(/*$% %( ;;(+ + ;+ &'()#%+ ( '(+' / &;+/ +#>/ '(''(/*( $/ ;+%
%('(/#+% $*(/#+% (; &('%$/+; ;$ +; 5+ (/('+$ &$$ $)&'$)#%$ &$' &+'*( ( ;$%
()&;(+$%
S# $/*#/+'@ &'(%(/*@/$%( ;+ +/*('#$' %#*+#>/ ;+ ()&'(%+ /$ *(/'.+ ;+ &'$*##+ (/
;+% *+'(+% +*##+(% +%#/++% (#$ + ,( /$ *(/'@ / $/*'$; (*+;;+$ (; &'$(%$ (
+&+#*+#>/ ,( (( *(/(' ++ /$ ( (;;$% *+)#?/ %( #/'()(/*+'@ (; (%$/$#)#(/*$ (
*+'(+% (%&(.7#+% +7(*+/$ ;$% &'$(*$% '(,('#)#(/*$% ;$% +;(% %( (/ +7(*+$% $/ ;+
7+;*+ ( +&+#*+#>/ (; +/ 3 N$ %( *#(/( &;+/*(+$ / &'$(%$ ( %(#)#(/*$ &+'+ ;$%
&'$'+)+% ( +&+#*+#>/ W'$/$'+)+X 4 D(#$ + ,( /$ %( *#(/( / &'$'+)+ (%*'*'+$
( +&+#*+#$/(% +; &('%$/+; /$ %( *#(/( / &+/$'+)+ %('$ ( /((%#+(% ( 7$')+#>/
"$)$ +)#/#%*'+$'(% ( E)&'(%+% #+/$%*#+)$% ;+% +#$/(% ,( %( ((/
#)&;()(/*+' $/ (; 7#/ ( &'$/$%*#+' &'((/#' ;+ %#*+#>/ ,( (%*@ ##(/$ ;$% )#()'$% (;
@'(+ $&('+*#+ ( ;+ ()&'(%+ "$/%*'*$'+ V G + &+'*#' (; '(7$'=+)#(/*$ ;+ )(
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Á'(+ T+;(/*$ 5)+/$ $)(/=+/$ &$' $*(/(' ;+ #/7$')+#>/ $&$'*/+ &+'+ &$(' ;;(+' + +$
(%*+ #/(%*#+#>/ &'$&$/(' / &;+/ ( '(7('=$ ( +&+#*+#>/ $/ ;+ (&(*+*#+ ( ,( ;$%
()&;(+$% $&('+*#$% %( (%(/(;+/ &'$*#+)(/*( (/ % @'(+ ( *'++
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OBJETIVOS
OJETIVO GENERAL
E%*'*'+' /+ &'$&(%*+ ( '(7('=$ +; &'$'+)+ ( +&+#*+#>/ (/ ;+ ()&'(%+
"$/%*'#$/(% V G &$' )(#$ ( ;+ #/(%*#+#>/ ( ;$% &'$(%$% ( +&+#*+#>/ $/ (; 7#/
( $/*()&;+' ;$% '(%;*+$% (%&('+$% $'#(/*+$ + #/'()(/*+' )(/ ( ;+ ()&'(%+
"$/%*'#$/(% V G• E%*'*'+' / &'$(%$ ( &'$'+)+#>/ (%+''$;;$ ( ;+% +&+#*+#$/(% ( +('$ +
;+% /((%#+(% (/$/*'++%• C'$&$/(' / &;+/ ( )(/ (/ (; @'(+ $&('+*#+ $/*+/$
$/ ;+ $/#>/ ( ;$% $;+$'+$'(%
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MARCO TEÓRICO
UE ES EL DECARTAENTO DE TALENTO HUANO
E; (&+'*+)(/*$ ( T+;(/*$ H)+/$ /$ ( ;+% %(#$/(% )@% #)&$'*+/*(% ( ;+ ()&'(%+ (/ (;
+; %( (/+'+ ( $$'#/+' +)#/#%*'+' *$+% ;+% @'(+% % - @'(+% 7/#$/(% +*##+(%
'(;+#$/++% +; )+/(
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• D(%+''$;;$ ( #/##+*#+% ( 7$')+#>/ (%+''$;;$ &+'+ '(%&+;+' ;+ ;*'+ ;$% +;$'(%
;$% &'#/#$% $&('+*#$% $)/(% U*#;#=+/$ ;+% %(%#$/(% ( 7$')+#>/ (%+''$;;$
$)$ (5.;$% ( $)/#+#>/ &+'+ (%+''$;;+' #)&;()(/*+' %$%*(/(' (%*( &'#/#$•
D(%+''$;;$ ( )$(;$% &+'+ ;+ (+;+#>/ '(*'##>/ ( ;$% ()&;(+$% R('%$%
H)+/$% ( ;+ ()&'(%+ #(/*#7#+ ;$% )$(;$% ()&'(%+'#+;(% &+'+ ;+ $/*'+*+#>/ (;
/ ( ;$% ()&;(+$%• D(%+''$;;$ ( #)&;()(/*+#>/ ( &$;.*#+% &'$'+)+% ( (%*#>/ ( ;+ +*+#>/ ;+
'(*'##>/ &+'+ *#;#=+'%( (/ *$+% ;+% $)&+.+% $&('+*#+%
"ON"ECTO "ACA"ITA"IÓN
L+ +&+#*+#>/ $/%#%*( (/ /+ +*##+ &;+/(++ +%++ (/ /((%#+(% '(+;(% ( /+
()&'(%+ $'+/#=+#>/ $'#(/*++ 5+#+ / +)#$ (/ ;$% $/$#)#(/*$% 5+#;#+(%
+*#*(% (; $;+$'+$' 2 "$)$ *+)#?/ +&+#*+' + /+ &('%$/+ (% +';( )+$' +&*#* &+'+
&$(' (%()&(+'%( $/ ?#*$ (/ % &(%*$ ( *'++/ +; &(%*$ $ +; &;+/ ( +''('+ (/ '(;+#>/ + % (= $/ ;$% &;+/(%
( ;+ $'+/#=+#>/3
S(/ R$('*$ C#/*$ (/ ;+ +*+;#+ ;+ +&+#*+#>/ (% / 7+*$' ('+('+)(/*(
#)&$'*+/*( &+'+ (; (%+''$;;$ ( ;+% $'+/#=+#$/(% %#/ ()+'$ &(%( + (%*+ ('*(=+ ,(
$)&+'*(/ ;$% #/*('+/*(% ( ;+ ()&'(%+ (/ (/('+; (/ )5+% $'+/#=+#$/(% ;+ +&+#*+#>/
2 A;7$/%$ S#;#($+&+#*+#$/ (%+''$;;$ ( &('%$/+; 2006B
3 +'*5+ A;;(% D(%+''$;;$ (; *+;(/*$ 5)+/$+%+$ (/ $)&(*(/#+% & 223B
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(%*@ $/%#('++ $)$ /+ #%#&;#/+ $/ +/ %$/ #7.#;(% ( +;$'+' #7.#;(% ( $)&'(/(' &$' ;$ )#%)$ '(%;*+ #7.#;
(/$/*'+';(% %(/*#$ &'@*#$ E%*+% '((/#+% *#(/(/ $)$ ++ ;+ $/(&#>/ )#%)+ (;
(/*'(/+)#(/*$ (/*(/#$ (%*( $)$ +&+#*+#>/ (/ +;/+% ()&'(%+% (; (;;+% ;+ +&+#*+#>/ (%
&(/%++ $)$ %#/>/#)$ ( (+#>/ %#/ $/%#('+' ,( %% $/ ( $/ (
$/$#)#(/*$% (%&(.7#$% '(;+*#$% +; *'++/ ( ;+
*+'(+ (; +)#(/*( (%+''$;;$ ( 5+#;#+(% M
"ACA"ITA"IÓN Y DESARROLLO
D(%'#( ;+% +*##+(% $'#(/*++% + )(/ ( )$$ ,( (; '(#?/
4 R$('*$ C#/*$ C;+/(+#>/ (%*'+*?#+ ( +&+#*+#>/ ()&'(%+'#+; C M
M I+;('*$ "5#+(/+*$ A)#/#%*'+#>/ ( '('%$% 5)+/$% #/*+ E##>/ C MM
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;;(+$ %( %#(/*+ (/ / +)#(/*( +&'$+$ &+'+ (%+''$;;+' %% &$*(/#+;#+(% $/*'##' $/
% +&+#+ +; ?#*$ ( ;+ $'+/#=+#>/6
S(/ A;7$/%$ S#;#($ ;+ +&+#*+#>/ (%+''$;;$ ,( %( +&;#+/ (/ ;+% $'+/#=+#$/(%
((/ $/(#'%( &'(#%+)(/*( $)$ )$(;$% ( (+#>/ + *'+?% ( ;$% +;(% (% /((%+'#$
&'#)('$ 7$')+' ;*'+ ( #(/*#+ ()&'(%+'#+; +%++ (/ ;$% +;$'(% %$#+;(% ( &'$*##+
+;#+ (/ ;+% *+'(+% ;+$'+;(% "$/%#('+' ;+ +&+#*+#>/ $)$ )$(;$ ( +&'(/#=+/ (; )/$ ( %
*'++/ ;+( &+'+ (; '(#)#(/*$ ( ;$% #/##$% ;+% #/%*#*#$/(%
&$' *+/*$ (; ( /(%*'+ %$#(+
OJETIVOS DE "ACA"ITA"IÓN
- D$*+' + ;+ ()&'(%+ ( '('%$% 5)+/$% $ +*+; 5)+/$ +;*+)(/*( +;#7#+$% (/
*?')#/$% ( $/$#)#(/*$% 5+#;#+(% +*#*(% &+'+ / +(+$ (%()&($ (/ %
*'++
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- +/*(/(' &(')+/(/*()(/*( +*+;#=+$% + ;$% ()&;(+$% ( ;+ ()&'(%+ 7'(/*( + ;$%
+)#$% #(/*.7#$% *(/$;>#$% ,( %( (/('(/- L$'+' +)#$% $)&$'*+)(/*+;(% $/ (; &'$&>%#*$ ( )(/- "$/*'##' +; +;+/( ( ;+ )#%#>/ #%#>/ +;$'(% $/ )(#+/*( ;+ +&;#+#>/ ( / &;+/ ( )+(%*'$ ( +&+#*+#>/ (%&('+
,( %% ()&;(+$% (%+''$;;(/ +*#*(% 5+#;#+(% )@% (7(*#+% ,( ;(% &(')#*+/ +&;#+' %%
$/$#)#(/*$% %(+/ &('%$/+% &'$+*#+% $)&'$)(*#+% $/ ;$% $
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&$;.*#+ %% '(;+)(/*$% (* C(( $#/ ( /($%
$/$#)#(/*$%2 D(%+''$;;$ ( 5+#;#+(%: S$'( *$$ +,(;;+% (%*'(=+% $/$#)#(/*$% '(;+#$/+$%
#'(*+)(/*( $/ (; (%()&($ (; +'$ +*+; $ ( &$%#;(% $&+#$/(% 7*'+% E% /(/*'(/+)#(/*$ $'#(/*+$ ( )+/('+ #'(*+ + ;+% *+'(+% $&('+#$/(% ,( +/ + (/ (/ +/*$ + ;$%
%(/*#)#(/*$% '(+#$/(% ( ;+% ()@% &('%$/+% T+)#?/ &(( #)&;#+' +,#%##>/ (
/($% 5@#*$% +*#*(% +/*( *$$ '(;+#$/+$% $/ ;$% ;#(/*(% $ %+'#$% $)$ (/ (;
+%$ ( (/*'(/+)#(/*$ ( (/($'(% &'$)$*$'(% (*B $ *?/#+% ( (/*+%4 D(%+''$;;$ ( $/(&*$%: E; (/*'(/+)#(/*$ &(( %(' #'##$ + (;(+' (; /#(; (
+%*'+#>/ $/(&*+;#=+#>/ ( #(+% &(/%+)#(/*$% + %(+ &+'+ 7+#;#*+' ;+
+&;#+#>/ ( $/(&*$% (/ ;+ &'@*#+ +)#/#%*'+*#+ $ &+'+ (;(+' (; /#(; (
(/('+;#=+#>/ +&+#*+/$ + ('(/*(% ,( &(+/ &(/%+' (/ *?')#/$% ;$+;(% +)&;#$%
CRO"ESO ADINISTRATIVO
A)#/#%*'+' (% ()&'(/(' +#$/(% ,( 5++/ &$%#;( ,( ;+% &('%$/+% $/*'#+/ ( ;+
)(/ %( (/+)#/+ + ;+
)$#7#+#>/ ( $/*+% &+'+ (; ;$'$ ( #5$% $/ $/$=+ +&;#,( ;$% +*'$ &'#/#$% ( ;+ +)#/#%*'+#>/:
&;+/(+#>/ $'+/#=+#>/ (/ (+;+#>/10
10 R$('*$ C#/*$ C;+/(+#>/ (%*'+*?#+ ( +&+#*+#>/ ()&'(%+'#+; C M2
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C;+/(+#>/
I)&;#+ &'((' %(;(#$/+' ;+% +*##+(% ,( %( +/ + %(#' (/ (; 7*'$ (/ (; &'$(%$
( +&+#*+#>/ ;+ &;+/(+#$/(% ;+ 7+%( ,( ;( + '+=>/ $/*(/#$ *?/#$ +; &'$(%$ )#%)$ (;
(/*'(/+)#(/*$ ++ + (*(')#/+' ,( %( + 5+(' &+'+ ;$ +; %( +;(
1 D#+/>%*#$ ( /((%#+(% ( +&+#*+#>/: &(')#*( (%*+;((' #/%7##(/#+% (;
&('%$/+; (/ +/*$ + ;$% $/$#)#(/*$% ;+% 5+#;#+(% ;+% +*#*(% ,( ((
$)#/+' &+'+ (; $''(*$ (%()&($ ( %% '(%&$/%+#;#+(%2 E%*+;(#)#(/*$ ( $/ + ;+ (%*'+*(#+ ( ;+
$'+/#=+#>/ ( ;+ %+*#%7+#>/ %$;#>/ $ '(#>/ ( ;$% &'$;()+% ;+
7$');+#>/ ( $/3 E;+$'+#>/ ( &;+/(% &'$'+)+%: S$/ (%*(&+% + %(#' (;()(/*$% /((%+'#$%
&+'+ ;;(+' + +$ / '%$ ( +#>/ (*(')#/+$4 "$/*'$; &'(%&(%*+;: (% / (;()(/*$ @%#$ &+'+ ,( ;$% &;+/(% ;;((/ + (/ 7#/
$/%#%*( (/ ,( ;+ ()&'(%+ *'++/ ,( %( +%#/( $%*$%
&'(%&(%*$% + (%*+ +*##+ ,( '(+;)(/*( %( +&;#,( ;$ &;+/(+$
O'+/#=+#>/
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+&+#*+#>/ ;+ (*+&+ ( $'+/#=+#>/ (/ (; &'$(%$ ( +&+#*+#>/ '(%&$/( + $)$ %( +/
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11 R$('*$ C#/*$ C;+/(+#>/ (%*'+*?#+ ( +&+#*+#>/ ()&'(%+'#+; C M4
12 R$('*$ C#/*$ C;+/(+#>/ (%*'+*?#+ ( +&+#*+#>/ ()&'(%+'#+; C MM
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2M
1 "$/*'+*+#>/ ( %('##$%: +/,( ;+ +&+#*+#>/ %( '(+;#( (/ '+/ )(#+ $/
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+&+#*+$'2 "$$'#/+#>/ ( ((/*$%: (% (; )$/#*$'($ + ;+ ;+$' ( ;$% &+'*##&+/*(% (;
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$/(/*'(/ (/ ;$% $/ ()&'(%+'#+; C MB
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"OO IJAR OJETIVOS OCERATIVOS
H+ )(#$% ( +&+#*+#>/ ) $%*$%$% ,( '(,#('(/ ( )5+% 5$'+% ( #%($
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+%&(*$%14
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+*##+(% '(,#('(/ ( / /)('$ )./#)$ $ )@#)$ ( &+'*##&+/*(% E/ 7/#>/ ( ;+
+/*#+ ( &+'*##&+/*(% (; *()+ ,( &(( +'#+' (; /)('$ ( #/%*'*$'(% &$' ++
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A $/*#/+#>/ 5+ ,( (*(')#/+' ;$% +/+;(% &$' ;$% +;(% ;;(+'+ ;+ 7$')+#>/ + %%
(%*#/+'#$%: +;+ + #%*+/#+ $ &'(%(/#+; (/ (; &(%*$ ( *'++/ (&(/('@ (; $/ (
$/ ( ;+% +*##+(% ( +&+#*+#>/ (% / ((;(/*( )(#$ &+'+
+%('+' ;+ *'+/%&+'(/#+ ( ;+ 7/#>/ +&+#*+#>/ )(#' % (7#+#+ %'++' % $/*'##>/
+ ;$% '(%;*+$% ( ;+ ()&'(%+ &(')#*( &$' $*'+ &+'*( *'++/ &'((#%*(/*( %# /$ ,( $/%#%*( (/
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+''+#++ (/ ;+ $'+/#=+#>/ %('@ / (;()(/*$ 7/+)(/*+; &+'+ +' %$&$'*( + *$$ &'$'+)+
$'#(/*+$ + '(+' $ 7$'*+;((' (; %(/*#$ ( $)&'$)#%$ &('%$/+; +)#+' +*#*(% $/%*'#' /
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1M +'*5+ A;;(% D(%+''$;;$ (; *+;(/*$ 5)+/$+%+$ (/ $)&(*(/#+% & 236B
16 A'+5+) C+#/ "$)$ (+;+' ;+% +#$/(% ( +&+#*+#>/ C 19
1E'/(%*$ G$'( +'#%+ V@=,(= H+(' #%#;( ;$ #/#%#;( /+ #/*'$#>/ + ;+
7$')+#>/ (/ (; *'++
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( /+ ;*'+ $'&$'+*#+ ( +&+#*+#>/ $/%*#*#'@ /+ &;+*+7$')+ #/+;+;( %>;#+ &+'+
/#' (%*$% %(*$'(% #/%(&+'+;(% ,( %$;$ + *'+?% ( / #/*('(&(/(/#+ ;+$'+; ( &'$&>%#*$%
&$'@/ %*#$ ( /((%#+(% (
+&+#*+#>/ %$/ ;+ $/$%#*#+ $/*+; ;+ &%#$)$*'#=
- L+ $/#*#+: (% +,(;;$ ,( &('*(/(( $ ,( (%*@ '(;+#$/+$ +; $/$#)#(/*$ !%*( + %
(= (% (; );$ ( #/7$')+#>/ ,( %( #%&$/( '+#+% + / &'$(%$ ( +&'(/#=+/ (; )$#)#(/*$ ( % )+$' +;#(= &+'+ (; (%+''$;;$ ( ;+ &('%$/+ ( %
$'&$'(#+ +%. $)$ ( % +&+#+ &+'+ (&'(%+'%( '(;+#$/+'%( (/ (; )/$ ,( ;$
(/(;(21
18 A;7$/%$ S#;#($+&+#*+#$/ (%+''$;;$ ( &('%$/+; 2006 C 62B
19 D(7#/##$/([$/#*#$ 2006B
20 (%*5(7'((#*#$/+'$)[$/*+; 2003B
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(/ ;+% ,( %( #+/ '(%&(*#+)(/*( ;$% $/$#)#(/*$% +*#*(% 5+#;#+(%
(/+)#/++% +; $''(*$ (%()&($ )% i *"%!+ $)$ (; +)&$ ( ;+ $/*+ 5)+/+ (% )
+)&;#$ (/ (; (%*#$ (; #+/>%*#$ ( /((%#+(% ( +&+#*+#>/ (%&(.7#+)(/*( ((/
$/%#('+'%( ;$% $/$#)#(/*$% 5+#;#+(% ,( %( '(,#('(/ &+'+ '(+;#=+' +*##+(% ( *#&$
&'$*#$ *+;(% $)$:22
1 "$/$#)#(/*$% 5+#;#+(% ( +'@*(' *?/#$ (%&(#+;#=+$: $/$#)#(/*$%
(%&(.7#$% (; &(%*$ $/$#)#(/*$% *?/#+% &+'+ (/ ()&/ ()&'(%+'#+; C 120B
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•Preventivas•Correctivas
•Predictivas
POR SU ENFOQUE
•Manifestas•Ocultas
POR SUPERCEPCION
•En cuanto al tiempo•En cuanto a su Importancia
POR SUOPORTUNI!
•"raves• Tolera#les
POR SU M!"NITU
30
TICOS DE NE"ESIDADES DE "ACA"ITA"IÓN
R$('*$ C#/*$ C;+/(+#>/ (%*'+*?#+ ( +&+#*+#>/ ()&'(%+'#+;
- C$' S E/7$,(
- "+&+#*+#>/ &'((/*#+: (% (; (/*'(/+)#(/*$ +&;#+$ &+'+ &'(&+'+' +; &('%$/+; + 7#/ (
,( (/7'(/*( %#*+#$/(% 7*'+% ( +)#$ *(/$;>#$ $&('+#$/+; +)#/#%*'+*#$ $ (
+*#*(% ,( %$;#$/(/ (/ 7$')+ +/*##&++ ;+ +&*#* (; &('%$/+; (/ ( &('%$/+;- "+&+#*+#>/ &'(#*#+: %( +&;#+ &+'+ )+/*(/(' ;$% (%*@/+'(% ( '(/#)#(/*$ %#/ ,(
(#%*+ /+ (%#+#>/ (/ +/*$ + ;$% '+/$% ( (7##(/#+ %#'( &+'+ +%('+' ;+
$/*#/#+ ( ;+ +&+#+ ( '(%&(%*+ &+'+ (#*+' &$%#;(% (%#+#$/(%
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- C$' S C('(&#>/
- +/#7#(%*+%: %$/ ;+% /((%#+(% ,( %( $%('+/ + %#)&;( #%*+ %$/ (#(/*(% $#+%
/$ '(,#('(/ ( / +/@;#%#% )+$' %% (7(*$% +%+% %( (%*+;((/ ( 7$')+ #/)(#+*+- O;*+%: +;/$% &'$;()+% %$/ &+'*( ( ;+ ;*'+ )#%)+ ( ;+ $'+/#=+#>/
(/('+;)(/*( *#(/(/ % $'#(/ (/ ;+ 7+;*+ ( +&+#*+#>/ %$'( *$$ (/ (; &('%$/+; ,(
;;(+ )5$ *#()&$ (/ / )#%)$ *'++/ ()&'(%+'#+; C 123-126
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DIAGNOSTI"O DE NE"ESIDADES DE "ACA"ITA"IÓN Y DESARROLLO
DE RE"URSOS HUANOS
E; #+/$%*#$ ( /((%#+(% &'$&$'#$/+/ ;+ #/7$')+#>/ )./#)+ /((%+'#+ &+'+ *$)+
(#%#$/(% &'(#%+% ,( +5$''(/ *#()&$ #/('$ (%7('=$ S# #(/ (% #('*$ ,( (; #+/$%*#$ /$
+'+/*#=+ +; 100(; ?#*$ (; &'$'+)+ C('$ %# +)(/*+ $/%#('+;()(/*( ;+ ('*(=+ ( (%*+' ;$
)@% ('+/$ + ;+ '(+;#+ ,( %( #+ (/ ;+ ()&'(%+ 24 E; $/ $/ (; 7#/ (
#%(+' &$/(' (/ $&('+#>/ &'$'+)+% * (%7('=$% ( +&'(/#=+/ ";+%#7#++ &$' &(%*$ @'(+
( +%'#&#>/ &$' '(#>/- D(*(')#/+' ;+% &'#$'#+(% ( +&+#*+#>/ (; &('%$/+; $/ (; &'$&>%#*$ ( 7+#;#*+' ;+
&'$'+)+#>/ +/+; ( ;$% '('%$%[ ((/*$% (*(*+$%- D(*(')#/+' ;$% &'$'+)+% ( +&+#*+#>/ ;+% (%*'+*(#+% ( +&'(/#=+/ @;(% ( +#(%*'+)#(/*$ @;(% (
(%+''$;;$
24 J(%% "+';$% R(=+ T'$%#/$ N($ #+/>%*#$ ( /((%#+(% ( +&+#*+#>/
+&'(/#=+
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33
DIEREN"IA ENTRE "ACA"ITA"IÓN ADIESTRAIENTO Y
DESARROLLO
"ACA"ITA"IÓN ADIESTRAIENTO DESARROLLO
E% /+ +*##+ &;+/#7#++
&(')+/(/*( % &'$&>%#*$
(% &'(&+'+' (%+''$;;+' (
#/*('+' + ;+% &('%$/+% +;
&'$(%$ &'$*#$ &$' ;+
(/*'(+ ( $/$#)#(/*$%
5+#;#+(% +*#*(% &+'+
/ )(/ ,(
'(#( /+ &('%$/+ &+'+ (;
'(#)#(/*$ &'$7(%#$/+;26T+;+1 #7('(/#+% (/*'( +&+#*+#>/ +#(%*'+)#(/*$ (%+''$;;$
2M $')+#>/ "+&+#*+#>/ D(%+''$;;$ ( RRHH % #)&$'*+/#+ (/ ;+%
$'+/#=+#$/(% +'.+ E;(/+ H#;;
26 L+ #)&$'*+/#+ (; (/*'(/+)#(/*$ +&+#*+#>/ (%+''$;;$ ( '('%$% 5)+/$%-
#5+(; G('('
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34
MARCO CONCEPTUAL
"$)$ + (% ( %+(' (/ ;+ +*+;#+ (#%*(/ +'#+% (7#/##$/(% %$'( ;+ +&+#*+#>/ ( ;$% +;
;+ )+$'.+ ( ;+% $'+/#=+#$/(% $/;(/ ,( (% ;+ 5(''+)#(/*+ (/ $)$ +,(; &'$(%$ ,( &(')#*( ;+ *'+%7$')+#>/ ( ;+
$)&(*(/#+% ( /+ ()&;(+$ $*(/#(/$ +%. (; &('7(#$/+)#(/*$ ( % ;+$'(+% *+'(+%
#+'#+% +%#/++% #%)#/( %#/#7#+*#+)(/*( (; #)&+*$ /(+*#$ ,( &(+ $/;;(+' (%*(
(/*'$ ( % (/*$'/$ ;+$'+;
A*+;)(/*( E/ ;+ /$')+*##+ #(/*( "$;$)#+ %( (;+'+ ;+ /((%#+ ( #/;#' ;+
+&+#*+#>/ ( ;$% ()&;(+$% (/*'$ ( %% / (% ;+ (%*'+*(#+ E)&'(%+'#+; ,( #)&;%+' +;$'+' (/'+/((' + ;+ ()&'(%+
(% $/%#('++ /+ +*##+ ( '+/ #)&+*$ (; +; '(,#('( ( / &'$(%$ ( &;+/(+#>/
$'+/#=+$ D(/*'$ (; &'$(%$ ( &;+/(+#>/ %( (%*++ ;+ #)&$'*+/#+ ( ;+ (*(')#/+#>/ (
/((%#+(% ,( #/;( (; (%*+;(#)#(/*$ ( ;+ %#*+#>/ #(+; +*+; (; &;+/*(+)#(/*$
(/ ( / &;+/ ( +&+#*+#>/ (; %(#)#(/*$ ( ;+ (7(*##+ (; )#%)$
S( (( *(/(' (/ (/*+ ,( (; )$/*$ ( #/('%#>/ (/ +&+#*+#>/ (/ +;,#(' ()&'(%+ $)*(
$/ $*'+% $&#$/(% ( #/('%#>/ &$' (%*+ '+=>/ (%*#/+' '('%$% 7#/+/#('$% +; (%+''$;;$ (
$/$#)#(/*$% 5+#;#+(% (; &('%$/+; (% /+ (#%#>/ ,( (( %(' +/+;#=++ $/ '#'$%$%
'#*('#$% ( (+;+#>/
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3M
L+ +&+#*+#>/ &$' $)&(*(/#+% (% $/%#('++ /$ ( ;$% )?*$$% )@% 7;(#;(% (
+&+#*+#>/ ,( &(( *(/(' /+ )+$' +;#(= (/ +&'(/#=+/ (; &('%$/+;
C'$'+' %%+/+' ;+% '(5+% (*(*++% &+'+ ,( (/ ;$% )(%(% ,( )(#+/ ;+% &('%$/+%
+,#('+/ ;$% $/$#)#(/*$% 5+#;#+(% +*#*(% ,( ;(% &(')#*+/ %(' $)&(*(/*(% (/ (;
+'$ (%()&(+$ A *'+?% (; +&'(/#=+
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36
MARCO ORGANIACIONAL
"$/%*'*$'+ V G E% /+ ()&'(%+ 7+)#;#+' $/ )@% ( 1M +$% ( (&('#(/#+ (/ ;+
#/%*'#+ ( ;+ $/%*'#>/ '#/+/$ ;+% )(/ ( (#7#+#$/(% '+/#%)$ +(+#$/(% '(%*+'+#$/(%
(/ (; %(*$' ( ;+ ##(/+ #/%*'#+ $)('#$ ( % )#%#>/ (% &'(%*+' %('##$% ( $/%*'#>/
+++$% &$' )(#$ ( (%*'+*(#+% ( #/(/#('.+ ( #//$+#>/ &+'+ %+*#%7+(' ;+% /((%#+(% (
$/*'+*+#>/ ( /(%*'$% ;#(/*(%
REGISTRÓ FOTOGRÁFICO DE OBRAS REPRESENTATIVAS
T-%$ )%$ B+3"%4- 5 D*!+ )%$T+$i.#
Ti%-)# Ri*$%/ C%-!+ (+.%(i#$%C#$i.# / C%-!+ M#/+ 5 B+7+!#
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3
T$''(% ( +&*$% \ C+',(% (A;)+=@/ E/+*#@ \ $$*@
R+)&+% '+/#%)$ $(+% AECISA \ V.+ "$*+
E#7##$ C;+=+ $+'+/( - "+'*+(/+ A(+#>/ T#(/+ "+''(7$' C('(#'+ \ A
D(; R#$(/*( &'$+
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38
DESARROLLO DEL TEA
E; (%+''$;;$ ( (%*( *'++/ (% &'$&$/(' / &;+/ ,( '(7('( (; &;+/ (
+&+#*+#>/ &+'+ ;$% ()&;(+$% $&('+*#$% ( "$/%*'*$'+ V G ()&'(%+ ,( (/ ;+ +*+;#+
%( (#+ + +*##+(% '(;+#$/++% $/ ;+ $/%*'#>/
C+'+ +' #/##$ + ;+ &'$&(%*+ &+'+ '(7$'=+' +;/$% &'$(%$% (; (&+'*+)(/*$ (
$&('+#$/(% ( ;+ ()&'(%+ "$/%*'*$'+ V G G %( (;+$'> / (%*#$/+'#$ &+'+ '(+;#=+' /
#+/>%*#$ ( /((%#+(% ( +&+#*+#>/ +*+;)(/*( %( (%*@/ &+'*##&+/$ (/ *'(% &'$(*$%
1 H$*(; (/*'$ $)('#+; (/ &;+=+ $+'+/( 2 C'#( S)+'* "5.+ X+;)+(/(%X 3 A)?'#+
(/*'$ ( /($#$% / (#7##$ (/ $$*@B (/ $/( ;+ )+$'.+ ( ;$% ()&;(+$% &('*(/((/ +;
(&+'*+)(/*$ $&('+*#$ ,( %$/ ;$% $'('$%B ;$% +;(% (/*'( ;$% +'$% ;$+;(% ,( %(
#)&;()(/*+/ (/ (%*( (&+'*+)(/*$ %$/ +'#+$% V(' A/($ 1B
COLA"IÓN: ()&;(+$% ( ;+ ()&'(%+ "$/%*'*$'+ V G (/*+ $/ 1M6 ()&;(+$%
$&('+*#$% +&'$#)+$%
UESTRA: T(/#(/$ (/ (/*+ (; /)('$ ( ()&;(+$% %( *$)+ /+ )(%*'+ &+'+ '(+;#=+' ;+
(/(%*+ + M4 ()&;(+$% ( ;+ ()&'(%+
- /] T+)+$ /((%+'#$ ( ;+ )(%*'+- Z] +'(/ ( $/7#+#;#+ 9MB- S] D(%#+#>/ (%*@/+' ( ;+ &$;+#>/
- (] E''$' ( (%*#)+#>/ ( ;+ )(#+ '(%&(*$ + ;+ &$;+#>/ 10B- N] T+)+$ ( ;+ &$;+#>/ 1M6 ()&;(+$%B
n= S
2
e2
Z 2+ S
2
N 2
] $%&'()(*+' , $(
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39
E%*+ (/(%*+ $/%*+ ( M &'(/*+% 7( (/*'(++ + *'(% &('%$/+% (/+'++% ++ /+
( /+ $'+ ,#(/(% %$/ ;$% '(%#(/*(% ( ;+ $'+ (/ (; +; %( %(;(#$/+'$/ 18 &('%$/+% ( ++
$'+ / *$*+; ( M4 &('%$/+% *+/*$ +/*#$% $)$ /($%B ,#(/(% '(+;#=+'+/ ;+ (/(%*+ (;
$)$ %( (%+''$;;+/ ;$% &'$(%$% ( +&+#*+#>/ "$/ (;
@/#)$ ( #(/*#7#+' ;+ &('(&#>/ ( ;$% *'++ + ;+ *+;+#>/ ( ;+ #/7$')+#>/ '($;(*++ A/($ 3B
)(-
.+-
PREGUNTA 1
SI
NO
I;%*'+#>/ 1R(##> +&+#*+#>/ +; )$)(/*$ ( #/'(%+' + ;+ ()&'(%+
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40
/0-
/-
PREGUNTA 2
SI
NO
I;%*'+#>/ 2 "'(( /((%+'#+ ;+ +&+#*+#>/ (/ (; @'(+ ( *'++/ 3 H+ '(##$ +;/ '%$ ( +&+#*+#>/ 7('+ ( ;+ #/%*#*#>/
/-
/0-
PREGUNTA 4
NIN"UN!
MENOS E )
M!S E $
I;%*'+#>/ 4 "+/*+% +&+#*+#$/(% '(#( )(/%+;)(/*(
00-
+-
'%-
PREGUNTA 5
SI
NO
! 1ECES
I;%*'+#>/ M &(( #(/*#7#+' / &'$;()+ *$)+' (#%#>/ ( '(%$;(';$
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41
CRO"ESO ADINISTRATIVO CARA EL ORTALE"IIENTO EN EL CRO"ESO
DE "ACA"ITA"IÓN AL ÁREA OCERATIVA DE LA ECRESA "ONSTRU"TORA V G
-CLANEA"IÓN
- A/@;#%#%- D#+/$%*#$ ( N((%#+(% ( "+&+#*+#>/
C+'+ (; &'(%(/*( &'$(*$ %( 5+ $/%#('+$ ,( (; &'$(%$ ( +&+#*+#>/ (/ ;+ ()&'(%+
(% ) ?#; + ,( ;$% ()&;(+$% /$ (%*@/ $/*+/$ $/ / &'$(%$ ( +&+#*+#>/ $)&;(*+
,( %( +/ +(++ ( #)&;()(/*+' %% $/$#)#(/*$%
5+#;#+(% $)$ *+)#?/ &$' &+'*( ( ;+ ()&'(%+ /$ %( (%*@ *(/#(/$ (/ (/*+ ;+ +&+#*+#>/
$)$ /+ 5(''+)#(/*+ ( (/*'(/+)#(/*$ 7$')+#>/ &+'+ ,( ;+ &('%$/+ /$ %$;+)(/*( %(
#(/*#7#,( $/ % +'$ ;$ ,( %( (#(/#+ (% ,( (% ) #)&$'*+/*( '(&;+/*(+' ;+ 7$')+ (/ ;+
,( %( (%*@ (%+''$;;+/$ (; &'$(%$ ( +&+#*+#>/ &+'+ ,( *$$% ;$% ()&;(+$% %( #/$;'(/
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SEGURIDADINDUSTRIAL
N$')+% +%&(*$% @%#$% ( %('#+
#/%*'#+;I/*('/$ "$/#*#$
T$$ (; @'(+$&('+*#$ (/ (/('+;
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A""IÓN"ACA"ITA"IÓN
TEAS "ACA"ITADOR SEGPN
SU ÁREAGRUCO
CARTI"ICANTES
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CRIEROSAUQILIOS
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;
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+&+#*+$'(% '(%&$/%+;(% ( (/ $% &('%$/+% /+ ,( + (%*+' +; 7'(/*( ( ;+ $'+ (
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L+ D#'(#>/ ( A)#/#%*'+#>/ %('@ ;+ '(%&$/%+;( ( ;+ &;+/(+#>/ 7#/+/#('+ (;
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)@% (7(*#$ +('*+$ ;+ #/#*+#>/ (( $/*(/(' &$' ;$ )(/$% (; /$)'( ( ;+ &('%$/+ +
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RESULTADOS DE LA INVESTIGA"IÓN
E; ?#*$ (; &'$'+)+ ( +&+#*+#>/ (&(/( (; #/$;'+)#(/*$ ( #/##+*#+ ( ;+ ('(/#+ (
;+ ()&'(%+ E%*+ (( (%*+' $/(/#+ ,( +; +&+#*+' + %% $&('+'#$% )(/ ;+$'+; ( *'++/ ;+$'+; ,( '(#(/ ;$% *'++
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M1
C$' (%*+ '+=>/ ( +)(/*$ &$()$% (#' ,( ;+ ()&'(%+ +; $&*+' &$' (; &'$'+)+ (
+&+#*+#>/ (%*+'.+ '(+/$ &('%$/+; +;#7#+$ $)&(*#*#$ (7(*#$ (/ %% ;+$'(% ;+% +;(%
++'+/ + #%)#/#' $%*$% ( *#()&$ +()@% ( ,( %( (/ (/(7##+$% *+/*$ ;$% ()&;(+$%
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&'$#>/ R(#' ;+% +%(/#+% '$*+#>/ ( &('%$/+; &$' 7+;*+ ( $/$#)#(/*$% I/'()(/*+'
;+ &'$*##+ ;+ '(/*+#;#+ &$' ;$ *+/*$ ;+ $)&(*#*##+ R(#' $%*$% &$'
)+/*(/#)#(/*$ ( ;+% )+,#/+'#+% (,#&$% (* Y &$' ;*#)$ R(#' ;$% +#(/*(% ( *'++
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M2
"ON"LUSIÓN
L+ +&+#*+#>/ (/ /+ ()&'(%+ (( (/*(/('%( $)$ ;+ $&$'*/#+ ,( %( *#(/( &+'+
+)(/*+' ;+ +&+#+ $)&(*#*##+ (/ (; *'++/ + ;+% ()&'(%+% $/%*'*$'+% (% #/('*#' (/
+&+#*+#>/ ( ;$% ()&;(+$% ;;@)(/%( $'('$% +;+#;(% $&('+'#$% (/ %% #7('(/*(% %('##$%
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'(&'(%(/*+*#$% (% %#/ + / +)(/*$ ( ;+ $)&(*#*##+ ( ;+ ()&'(%+
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M3
REEREN"IAS
• +'*5+ A;;(% D(%+''$;;$ (; *+;(/*$ 5)+/$+%+$ (/ $)&(*(/#+%• **('#%% '(#/(/*+/$ '('%$% 5)+/$%"+)#+/$ '$;(% &+'+ '(+' /+ $'+/#=+#>/
( +;*$ '(/#)#(/*$ 2001• A;7$/%$ S#;#($+&+#*+#$/ (%+''$;;$ ( &('%$/+; 2006• R$('*$ C#/*$ C;+/(+#>/ (%*'+*?#+ ( +&+#*+#>/ ()&'(%+'#+;• I+;('*$ "5#+(/+*$ A)#/#%*'+#>/ ( '('%$% 5)+/$% #/*+ E##>/
• R(=+ T'$%#/$ "+';$% N($ #+/>%*#$ ( /((%#+(% ( +&+#*+#>/ +&'(/#=+%*#$ ( /((%#+(% ( +&+#*+#>/
+&'(/#=+/ "+&+#*+#>/ D(%+''$;;$ ( RRHH % #)&$'*+/#+ (/ ;+% $'+/#=+#$/(%
+'.+ E;(/+ H#;;
• L+ #)&$'*+/#+ (; (/*'(/+)#(/*$ +&+#*+#>/ (%+''$;;$ ( '('%$% 5)+/$%-
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%('##$% ( ()&;($ J+/ "5++;*+/+ D(/#% S;)$/*• S#;#($ A 2006B "+&+#*+#>/ (%+''$;;$ ( &('%$/+; E#*$'#+; L#)%+
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M4
• D$)(/*$ ( &+#/+ "ECAL UR;
5**&:[[(&+;$'[&;#+#$/(%[);[6[4606[+&35*)
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ANEQOS
ANEQO 1
RELA"IÓN "ARGOS A"TUALES
N$)'( (; "+'$ S+;+'#$ @%#$ O'+ 1 O'+ 2 O'+ 3 N_"+'$%
O7##+; (/ +'$% +*+;(% 7(/*( &'$+
ANEQO 2
ORATO DE LA EN"UESTA: EN"UESTA ACLI"ADA A LOS
"OLAORADORES DE "ONSTRU"TORA VG
NOM2RE
C!R"O
Conteste lo m3s sincero posi#le el si4uientecuestionario& marcando una 5nica respuesta se45n seasu criterio6
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M6
06 Reci#i7 capacitaci7n al momento de in4resar a la empresa8
SI NO
)6 Cree necesaria la capacitaci7n en el 3rea de tra#a9o8
SI NO:Por ;uuera de la instituci7n&estando vinculado con la empresa
SI NO
:Cu3l8
(6 Cuantas capacitaciones reci#e mensualmente8
Nin4una Menos de ) M3s de $
:Por ;u
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% SI NO TOT!@
0 $% $(
( NIN"UN!MENOS
E )M!S E
$ TOT!@
$ (/ * $(
$ SI NO ! 1ECES TOT!@
+ % ($ $(
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M8
ANEQO 4
CERIL AGENTES DE "ACA"ITA"IÓN
Puesto Capacitador ?Ao 9e>e de capacitaci7n
Escolaridad@icenciado pre>erentemente en Ciencias dela Comunicaci7n
EBperiencia ) aos
Conocimientos06 Proceso de comunicaci7n6)6 Proceso de enseanDaaprendiDa9e6%6 Mane9o de So>tareG oHce avanDado
Capacidades ?a#ilidades
06 Mane9o de 4rupos de cual;uier edad6
)6 Facilidad de pala#ra6%6 !prendiDa9e r3pido6(6 Mane9o e instalaci7n de e;uipoaudiovisual6$6 Mane9o de Relaciones P5#licas+6 Comunicaci7n !sertiva
!utoridad ?responsa#ilidad delpuesto
06 disear ? ela#orar un pro4rama anual decapacitaci7n6)6 Coordinar todas las capacitaciones%6 Orientar e in>ormar el proceso a losaspirantes ;ue inician el proceso decapacitaci7n o entrenamiento6
(6 RealiDar inducci7n al personal en el temade polJticas& normas ? ries4os pro>esionales6$6 Coordinar pro4ramaci7n ? asistencia decapacitaci7n+6 Ela#orar in>ormes peri7dicos de lasactividades realiDadas.6 RealiDar todas las >unciones ;ue le seanasi4nadas con relaci7n a su car4o6'6 reci#ir capacitaci7n continua comopreparaci7n ? actualiDaci7n6/6 Revisar los avances ? en su caso realiDarlos a9ustes necesarios para cumplir con las
metas60*6 !po?o a lo4Jstica de los eventos
T+;+ 11 C('7#; +(/*(% ( +&+#*+#>/ 7(/*( &'$+
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M9
ANEQO M
"RONOGRAA
ANUAL DE
"ACA"ITA"IONES
A"TIVIDAD ENTIDAD HORASAY JUNI JULI AGO SECT O"T NOV
C E C E C E C E C E C E C E
SALUD O"UCA"IONAL
"$)&$'*+)#(/*$ %('$ I/*('/$ 120 )#/ Q Q Q
5@#*$% (/ &('%$/+; I/*('/$[(*('/$ 90)#/
Q Q
G(%*#>/ ( ;+ &'((/#>/ (/ (; %(*$' ( ;+$/%*'#>/ E*('/$ 120 )#/
Q Q
+/(
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S*'(%% I/*('/$[E*('/$ 90 )#/ Q
(&'(%#>/ E*('/$ 90 )#/ Q+/%#(+ E*('/$ 90 )#/
DESARROLLO DE HAILIDADES $)/#+#>/ I/*('/$ 90 )#/ Q
*'++/ ( $/7;#*$% I/*('/$ 90 )#/
AIENTAL
#+$ (; )(#$ +)#(/*( #/*('/$ 90 )#/ Q
)+/(
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OSERVA"IONES:
REGISTRO OTOGRÁI"O:
SI NO
DATOS UI!N REALIZÓ LA "ACA"ITA"IÓN NORE:"!DULA:"ARGO:IRA:ECRESA
T+;+ 13 $')+*$ ( +%#%*(/#+% 7(/*( &'$+
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62
ANEQO
CRESUCUESTO ANUAL DE LAS "ACA"ITA"IONES
Valores totales de capacitaciones en las 3 Obras
N.º Temas Total
1 "$)&$'*+)#(/*$ %('$ $4.916.418,432 H@#*$% (/ (; $/%)$ ( %%*+/#+% C%#$+*#+% $4.683.768,43
7 "$)&$'*+)#(/*$% %+;+;(% $4.683.768,43
8 N$')+% +%&(*$% @%#$% ( %('#+ #/%*'#+; $4.683.768,43
9
U%$ +(+$ ( ;$% (;()(/*$% ( &'$*(#>/ &('%$/+; $4.6!4.33,32
1!
G(%*#>/ ( ;+ &'((/#>/ (/ (; %(*$' ( ;+$/%*'#>/ $4.683.768,43
11 +/(/ $4.6!4.33,3223 A/%#(+ $4.6!4.33,3224 "$)/#+#>/ $4.6!4.33,322 T'++'#+ $1!.72!.684,6132 I/*('&'(*+#>/ ( &;+/$% $17.!7.333,22
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33 O'+/#=+#>/ +)#/#%*'+#>/ ( $'+% $1!.72!.684,6134 "$$'#/+$' ( +;*'+% $17.!7.333,223 +5#;;('(% $23.429.981,83
Total" $218.76.224
T+;+ 14 C'(%&(%*$ A/+; ( +&+#*+#$/(% 7(/*( &'$+
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ANEQO 8
EVALUA"IÓN DE "ONO"IIENTO
NOM2RE
C!R"O
Conteste lo m3s sincero posi#le el si4uiente cuestionario& marcando larespuesta se45n sea su criterio6
06: Que es tra#a9o en e;uipo8
)6: por ;u< es importante tra#a9ar en e;uipo
%6 :cree usted ;ue es importante tra#a9ar en e;uipo8 : por ;u
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6M
ANEQO 9
EVALUA"IÓN DE SATISA""IÓN DE LA "ACA"ITA"IÓN