bibliografía del curso de it governance
TRANSCRIPT
Referencias Bibliográficas
y Linkográficas
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Curso IT Governance
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REFERENCIAS BIBLIOGRÁFICAS Fuente: HARVARD BUSINESS REVIEW
“Leveraging the New Infrastructure: How Market Leaders Capitalize on IT” Peter Weill and Marianne Broadbent Harvard Business Review Article
“How Executives Can Shape Their Company’s Information System” Thomas H. Davenport, Michael Hammer and Tauno J. Metsisto Harvard Business Review Article
“Real Option” for an excellent discussion of applying real options to technology investment Martha Amram and Nalin Kulatilaka Harvard Business Review Article
“Reverse Engineering Google’s innovation Machine” Thomas H. Davenport Harvard Business Review Article
“ZARA: TI para una moda cambiante” Andrew McAfee, Vincent Dessain, Anders Sjöman Harvard Business School Case (Rev. Diciembre 17, 2004)
“Are CIOs Obsolete?” Introduction by Regina Fazio Maruca Harvard Business Review Article 2.009
“Getting IT Right” by Charlie S. Feld and Donna B. Stoddard Harvard Business Review Article 2.004
“Information Technology and the Board of Directors” by Richard Nolan and F. Warren McFarlan Harvard Business Review Article 2.005
“Investing in the IT That Makes a Competitive Difference” by Andrew McAfee and Erik Brynjolfsson Harvard Business Review Article 2.008
“IT Doesn’t Matter” by Nicholas G. Carr Harvard Business Review Article 2.003
“Six IT Decisions Your IT People Shouldn’t Make” by Jeanne W. Ross and Peter Weill Harvard Business Review Article 2.002
“The Truths About IT Costs” by Susan Cramm Harvard Business Review Article 2.009
“The Right Mind-set for Managing Information Technology” by M. Bensaou and Michael Earl Harvard Business Review Article 1.995
“Mastering the Three Worlds of Information Technology” by Andrew McAfee Harvard Business Review Article 2.006
Fuente: MIT SLOAN Management Review “State Street Corporation: Evolving IT Governance” Peter Weill and Richard Woodham MIT Sloan School of Management Center for Information Systems Research, Cambridge, MA
“In Search of Strategy” Inspired by the work of Michael Porter, Henry Mintzberg y Constantinos Markides MIT Sloan Management Review 40
“United Parcel Service: Delivering Packages and e-Commerce Solutions” MIT Sloan Management Center for Information System Research
“The Line Takes the Leadership” John F. Rockart MIT Sloan School of Management Review 29
“Case Vignette of Campbell Soup” George Westerman and Jane W. Ross MIT Sloan School of Management Center for Information System Research, 2003
“Chase Global Markets: Defining New Business Models in the Investment Banking Industry” Jeanne W. Ross and Richard Woodham MIT Sloan School of Management Center for Information System Research, Cambridge, MA
“Case Vignette of Carlson” Nils Fronstad and Janne Ross MIT Sloan School of Management Center for Information System Research, January 2003
“How Do They Know Their Customer So Well?” Thomas H. Davenport, Jeanne G. Harris and Ajay K. Kohli MIT Sloan Management Review 42
“Aligning IT Architecture with Organizational Realities” Jeanne Ross, David Robertson, George Westerman, and Nils Fonstad MIT Sloan School of Management Center for Information System Research, Research Briefing, vol. 3 March 2003
“Effective IT Governance - By Design” Marianne Broadbent and Peter Weill MIT Sloan School of Management Center for Information System Research Briefing, vol. II
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“Generating Premium Returns or Your IT Investments” Peter Weill and Sinan Aral MIT SLOAN Management Review, winter 2006
“IT Infrastructure for Strategic Agility” Peter Weill, Mani Subramani, and Marianne Broadbent MIT Sloan School of Management Center for Information Systems Research, Cambridge, MA
“Managing the IT Portfolio” Weill and Aral MIT Sloan School of Management Center for Information System Research Briefing, vol III, March 2003
Fuente: FORBES “Bezos On Innovation” Amazon.com's founder discusses his approach to innovation April 17, 2008
“IBM And Sun: There Will Be Blood” Andy Greenberg, 04.03.09
“A Rorschach Test for IBM and Sun” Andy Greenberg, 03.19.09
“Sun Microsystems' Rise And Fall” Lee Gomes, 03.19.09
“Why IBM Wants Sun Now” Andy Greenberg, 03.18.09
“Why Sun Can't Remain Independent” Ed Sperling, 03.19.09
“McNealy: Hire Great People And Delegate” Elizabeth Corcoran, 01.26.09
“More Dark Days Likely For Sun” Andy Greenberg, 01.23.09,
“What Sun Needs To Survive” Andy Greenberg and Rebecca Buckman, 11.13.08
“Sun's Flash of Hope” Andy Greenberg, 11.10.08
“Thanks For All The Fish” Co-Founder Leaves Sun, Again Quentin Hardy and Brian Caulfield, 10.23.08
“Shadows Darken Sun” Rebecca Buckman, 09.02.08
“To Reinvent Your Company, Reinvent Yourself” Scott D. Anthony and Michael Putz, 05.18.09
“Auto Industry Exemplifies Organizational Decline” GM illustrates the difficulty of trying to resurrect a failing organization. David Hurst, 04.20.09
Fuente: THE ECONOMIST “Information technology is turning into a global cloud accessible from anywhere” The Economist print edition, Oct 23rd 2008
“Were the cloud meets the ground” The Economist print edition, Oct 23rd 2008
“Creating the cumulus” The economist print edition, Oct 23rd 2008
“On the periphery” The Economist print edition, Oct 23rd 2008
“Highs and lows” The Economist print edition, Oct 23rd 2008
“The long nimbus” The Economist print edition, Oct 23rd 2008
“Computers without borders” The Economist print edition, Oct 23rd 2008
“The takeover talks between IBM and Sun highlight in the industry” The Economist print edition, Mar 19th 2009
“Technology stimulus plans. Paved with good intentions” The economist print edition, Jan 29th 2009
“A special report on health care and technology” Medicine goes digital Apr 16th 2009
“HIT or miss” Apr 16th 2009 The digitisation of medical records is getting closer
“Flying blind” Apr 16th 2009 Digital medicine will improve medical care—and possibly revive drug discovery too
“Getting personal” Apr 16th 2009 The promise of cheap genome sequencing
“A doctor in your pocket” Apr 16th 2009 Developing countries are using mobile phones to leapfrog to personalised medicine
“Fantastic Voyage” Apr 16th 2009 Technology is making health care more portable, precise and personal
“Health 2.0” Apr 16th 2009 How far can interactive digital medicine go?
“Balanced scorecard” Dec 26th 2008 From Economist.com
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“Amazon.com” Aug 17th 2006 From The Economist print edition Having taught the world how to shop online, Amazon.com now finds the world shopping elsewhere on the internet. It is time to become a pioneer again
“Happy birthday, HBS” Apr 8th 2008 From Economist.com Harvard Business School at 100: Whither the MBA?
“Light work” Jun 4th 2009 From The Economist print edition Being watched may not affect behaviour, after all
“The decline and fall of General Motors” Detroitosaurus wrecks Jun 4th 2009 From The Economist print edition The lessons for America and the car industry from the biggest industrial collapse ever
“The 1990s will be General Motors' toughest decade. Is the world's biggest manufacturer heading for break-up or oblivion?” Dec 2nd 1989 From The Economist print edition
“America's carmakers cull dealers” Open season May 21st 2009 | DETROIT From The Economist print edition The firms that sell General Motors’ and Chrysler’s cars are in the line of fire
“The news business” Tossed by a gale May 14th 2009 From The Economist print edition It isn’t just newspapers: much of the established news industry is being blown away. Yet news is thriving
“Fair comment” Mar 5th 2009 From The Economist print edition The internet: Books and other products sold by online retailers can attract thousands of reviews. Why are they worth reading—or writing?
Fuente: Business Week “IBM Roars into Business Consulting” Its new 4,000-strong Business Analytics & Optimization Services will mine IBM's research and software divisions for innovations By Steve Hamm April 14, 2009
“IBM's Big Push into Business Consulting” IBM biggest foray yet into consulting will try to tap into the one area of the tech market expected to grow this year: analytics By Steve Hamm April 16, 2009
“IBM Scientist Predicts Software's Future” Bigger, more advanced software will meet users' growing demand for complexities, says IBM chief scientist Grady Booch By Joel D. Pinaroc
“Meet the Open Cloud Manifesto” IBM and other tech companies have issued a statement of principles that calls for keeping cloud computing services as open as possible By Steve Hamm
“How Kaiser Permanente Went Paperless” Electronic medical recordkeeping may not cut the overall cost of care, but by eliminating redundant procedures and reducing errors, quality may be improved By Rachael King
“Outsourcing Gets Crimped by Recession” Discretionary IT projects are getting the ax as companies review costs, hurting sales and growth for outsourcing providers By Rachael King SPECIAL REPORT
“Can Obama Keep IT Jobs in the U.S.?” The billions in spending included in the stimulus plan may be more effective than tax incentives in stemming the outsourcing of IT jobs By Rachael King
“When Companies Do the Mash” Corporations from IBM to Google to E*Trade are jumping onboard the trend of mixing and matching software from different sources November 13, 2006
“The Static Over Smart Grids” Utilities say new technologies will boost efficiency and lower overall energy costs. But consumer advocates worry about fluctuating prices April 2, 2009
“E-Health Software on a Budget” Rachael King, April 07
Fuente: FORTUNE “Mark Hurd’s moment. He’s obsessed with numbers and execution. In other words, the HP CEO is the guy you want running a company in a recession. But is he a CEO for the ages?” By Adam Lashinsky, editor at large Last Updated: 3, 2009
“Are Google nerds destroying design?” Fortune, March 20, 2009
“Secrets of Greatness. What it takes to be great” by Geoffrey Colvin, senior editor-at-large October 19 2006
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“Should Sun sell to IBM, ”Put them out of their misery”, says one analyst” Jessi HempelJon Fortt Last Updated: March 18, 2009
“Why can’t Microsoft make money online?” By Adam Lashinsky Last Updated: November 26, 2008
“Google moves on to smart grid” Fortune, February 10, 2009
“Apple jumps 32 spots into Fortune 100” Fortune Magazine
“5 key quotes from Apple’s earnings call” APRIL 22, 2009 Fortune Magazine
“Barclays raises its Apple target 26%” April 6, 2009 Fortune magazine
“Biggest Market Cap Changes in 2009: Apple, Exxon Lead” by: TickerSense April 06, 2009 Fortune magazine
“iPhone fear and loathing” April 4 Fortune Magazine
“What's GM worth?” Taxpayers, the union and bondholders - GM's new owners after bankruptcy - are eager to find out. But it's uncertain how the market will value a new GM. By Chris Isidore, CNNMoney.com senior writer May 30, 2009: 8:59 AM ET
“Tech that translates doctors' orders” Natural language processing helps convert physicians' verbal instructions into electronic records. Anna Kattan, contributor April 17, 2009
“Amazon's next revolution” CEO Jeff Bezos used the web to shake up book retailing. Now he's using the Internet to sell electronic books on his Kindle e-reader. A look at Amazon's latest effort to transform the book business, writ digital. By Jeffrey M. O'Brien, senior editor Last Updated: May 26, 2009
“Amazon re-Kindles the iPhone” May 11, 2009
“Amazon’s Kindle: Did Steve Jobs blow it?” February 10, 2009, 8:37 am
“Amazon unveils the new Kindle 2” Bezos at Kindle 2Amazon’s (AMZN) Kindle has a skinny sister — the Kindle 2
“$20.9 Million Man - That's IBM CEO Sam Palmisano” Sam Palmisano Mar 10, 2008
Data Centers “Why Microsoft Won't Dominate The Cloud” by Maroushka Kanywani, Editor, Dashboard Insight Thursday, November 27, 2008 By Bill Snyder, InfoWorld
“Microsoft Also Rolling Its Own Data Centers” Tuesday, July 01, 2008 2:44 PM/EST
“Computing Down on the server farm” May 22nd 2008 | SEATTLE From The Economist print edition The real-world implications of the rise of internet computing Data Islandia
“Sun Builds Data Centers Inside Shipping Containers” An instant "data center in a box" can be packed with storage, networking gear, and as many as 250 servers. oct 17, 2006 - By Darrell Dunn InformationWeek
“The Best And Worst Cities For Data Centers” A new report looks at 35 cities as potential homes for data centers and analyzes which are the most and least expensive. By Darrell Dunn InformationWeek octubre 23, 2006 12:01 AM (From the octubre 23, 2006 issue)
“Microsoft’s Data Center Strategy” Posted by Alin Irimie on December 02, 2008
“Learning from the Quincy Datacenter Sustainable Computing Two more data centers for Quincy?” At least two more data-center developers are prospecting in Quincy, Grant County, where Internet giants Microsoft and Yahoo have already... By Benjamin J. Romano Seattle Times technology reporter
“More Data Centers Coming to Quincy” August 1st, 2007 : Rich Miller
“Yahoo: 330,000 Man-Hours to Open Quincy” December 26th, 2007 : Rich Miller
“Microsoft's data centers growing by the truckload by Ina Fried” August 20, 2008 7:28 AM PDT
“Microsoft Maps Out Its Vision for the Data Center” Microsoft foresees a giant plug-and-play facility with as many as 2,000 preconfigured servers that can grow and shrink based on need. By John Fontana Fri, December 05, 2008 — Network World —
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“Walking the talk: Microsoft builds first major container-based data center” Vendor plans to install up to 220 server-filled shipping containers at Chicago facility By Eric Lai
“Northlake Buys Extra Water for Microsoft Site” August 20th, 2008 : Rich Miller
“Green Data Center Blog” Monitoring, Modeling, Managing the Green Data Center Container May 09, 2008
“Which Container is better Sun or Rackable?” “ComputerWorld Writes on Containers Reshaping IT” Apr 20, 2008
World´s Largest Retailers “Wal-Mart remains largest global retailer, according to Deloitte survey” Tesco Becomes 4th Largest Global Retailer, Overtakes Metro Published: 10/3/08 Claire Quinn Deloitte
“Top 10 global retailers in 2006” Author: Raphael Moreau Date published: 16 Jan 2007 Walgreen and Seven & I Holdings the rising stars in the top 10 global retail ranking.
“Top 10 global retailers in 2006, by Euromonitor International” Walgreen and Seven & I Holdings the rising stars in the top 10 global retail ranking.
El Corte Inglés Corporativo http://www.elcorteinglescorporativo.es/elcorteinglescorporativo/elcorteinglescorporativo/portal.do?IDM=22&NM=1
A Smarter Planet “A Smarter Planet: The Next Leadership Agenda” Sam Palmisano IBM
“IBM's grand plan to save the planet” By Jeffrey M. O'Brien, senior editor Fortune magazine. April 21, 2009
Otras Fuentes: “The Road To Excellence: the Acquisition of Expert Performance in the Arts and Sciences, Sports, and Games” K. Anders Ericsson. Publisher: Lawrence Erlbaum
“The Cambridge Handbook of Expertise and Expert Performance” K. Anders Ericsson Cambridge University Press
“Bringing Out the Best in People” Aubrey Daniels McGraw-Hill
“Performance Management: Changing Behavior that Drives Organizational Effectiveness” Aubrey Daniels Performance Management Publications
“Who Says Elephants Can't Dance: Inside IBM's Historic Turnaround” Louis v. Gerstner Harper Collins pub., 2003
IT Portfolio Management by Bryan Maizlish and Robert Handler Wiley, April 8, 2005
Hamburg Days George Harrison, Astrid Kierchherr and Klaus Voorman Genesis Publications
Creativity and Knowledge: A Challenge to Theories, in Handbook of Creativity Robert J. Stenberg Cambridge University Press
“Las 52 peores prácticas de ITIL” Documentos de New Horizons Barcelona
“Zara Case: Fast Fashion from Savvy Systems” John M. Gallaugher, Ph. D. Last modified: Sept. 13, 2008
“Dossier de prensa INDITEX” Inditex. El presente dossier de prensa ha sido actualizado el 15 de Enero de 2009
“La optimización de TI como fuente de una ventaja competitiva sostenible” IBM - adoptando un enfoque estratégico para la optimización de TI Apuntes técnicos, Octubre 2007
“Los puntos o la vida” El Periódico de Catalunya. 8/1/2007 Edición Impresa La Seguridad Vial | Concienciación real de los riesgos en carretera
“The Global Information Technology Report 2.008-2.009” World Economic Forum
“Solmelia.com crece por séptimo año consecutiva mientras continúa su expansión tecnológica y geográfica” Sol Meliá, 20-02-2009
“Economía/Empresas – Sol Meliá supera los 100 millones de euros de ventas ‘online’ en 2006” Europa Press – 05/01/2007
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“Sol Meliá optimiza el contacto con el cliente gracias al canal ‘online’” Miguel Gallo The Marketing Intelligence Review, 02/06/2007
“Sol Meliá eleva un 10% sus ventas ‘online’” Agencia Efe, 20-02-2009
“Sol Meliá mejora su capacidad de marketing con el cliente con la ayuda de la solución Infor CRM Epiphany” Marcos Sierra Computerworld [Nº: 172] [Pag: 18], 15/02/2008
“Mercado de Servidores: De pronto CISCO agita el tablero” La Vanguardia, 29/03/2009
“Críticas al conductismo” Erandi Curi Bravo Peralta Universidad Autónoma de México, 2001
“Honda es la marca de autos con los clientes más fieles” Consultora JD Power, 13/12/2008
“Tecnologías de la Información y comunicación ‘TIC’ y crecimiento de la empresa” Esteban García Canal Información Comercial Española - Septiembre-Octubre, 2007
“The London Ambulances Service and implementing ITIL” Hitesh Patel itSMF UK Conference (Brighton, Nov. 2007)
“España necesita un nuevo impulso para incorporarse al carro de las TIC” CCII , 31 de Marzo de 2009
“BRANDZ TOP 100 BRANDS SHOWS DRAMATIC GROWTH IN THE FINANCIAL POWER OF BRANDS” Valued at $86.1bn, Google tops ranking for second consecutive year Published by MillwardBrown
The People's Tycoon: Henry Ford and the American Century by Steven Watts (Author) Publisher: Vintage (October 10, 2006)
The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market by Michael Treacy and Fred Wiersema Publisher: Basic Books
IT Governance and Corporate Governance at ING By A.H.G. Rinnooy Kan Information Systems Control Journal, 2.004
BIBLIOGRAFÍA ITIL
Fundamentos de Gestión de Servicios de TI Basada en ITILV3 Varios Autores Van Haren Publishing. 2008
Gestión de Servicio ITIL V2. Soporte de Servicio (Manual del Alumno) New Horizons Barcelona. 2008
Gestión de Servicio ITIL V2. Provisión de Servicio (Manual del Alumno) New Horizons Barcelona. 2008
Mejores Prácticas para el Soporte de Servicio Varios Autores OGC. Publicado por TSO (The Stationery Office). 2006
Mejores Prácticas para la Provisión de Servicio Varios Autores OGC. Publicado por TSO (The Stationery Office). 2006
Estrategia del Servicio basada en ITIL V3. Guía de Gestión Varios Autores Van Haren Publishing. 2008
Operación del Servicio basada en ITIL V3. Guía de Gestión Varios Autores Van Haren Publishing. 2008
Diseño del Servicio basado en ITIL V3. Guía de Gestión Varios Autores Van Haren Publishing. 2008
Transición del Servicio basada en ITIL V3. Guía de Gestión Varios Autores Van Haren Publishing. 2008
Mejora Continua del Servicio basada en ITIL V3. Guía de Gestión Varios Autores Van Haren Publishing. 2008
Service Strategy Office of Government Commerce The Stationery Office. 2007
Service Operation Office of Government Commerce The Stationery Office. 2007
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Service Design Office of Government Commerce The Stationery Office. 2007
Service Transition Office of Government Commerce The Stationery Office. 2007
Continual Service Improvement Office of Government Commerce The Stationery Office. 2007
REFERENCIAS LINKOGRÁFICAS ISACA http://www.isaca.org/
ITSMF http://www.itsmf.es/
Exin http://www.exin-exams.com/exams/exam-program.aspx
Northlake datacenters http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9075519 http://www.datacenterknowledge.com/archives/2007/11/05/microsoft-plans-500m-illinois-data-center/
Data centres Quincey http://www.datacenterknowledge.com/archives/2008/01/17/microsoft-quincy-data-center-metrics/ http://technet.microsoft.com/en-us/magazine/2008.06.onlinesustain.aspx
Amazon http://www.amazon.com/
Amazon web services http://aws.amazon.com/
7 eleven Japan http://www.sej.co.jp/english/company/n_stores.html
Inditex http://www.inditex.com/es
Uptime institute http://www.uptimeinstitute.org/
RAE: definición de valor http://buscon.rae.es/draeI/SrvltConsulta?TIPO_BUS=3&LEMA=valor
Computer ownership en the Economist. http://www.economist.com/science/
J.D.Power http://www.jdpower.com/
Cisco Unified Computing System http://www.cisco.com/web/solutions/data_center/unifiedcomputing_promo.html?Referring_site=PrintTv&Country_Site=us&Campaign=Data+Center+CA&Position=Vanity&Creative=go/unifiedcomputing&Where=go/unifiedcomputing
The Brookings Institution http://www.brookings.edu/
The Information Technology and Innovation Foundation http://www.itif.org/
The Global Information Technology Report 2.008-2.009 http://www.weforum.org/en/initiatives/gcp/Global%20Information%20Technology%20Report/index.htm http://www.weforum.org/pdf/gitr/2009/gitr09fullreport.pdf
Campañas de tráfico http://www.elperiodico.com/EDICION/ED070108/CAS/CARP01/PDF/g013lR95.PDF
London Ambulance Service http://www.londonambulance.nhs.uk/
Best Practice Case Studies UPS Parcel Delivery Tracking Application http://www.mobileinfo.com/case_study/ups.htm
Fortune, The 100 Fastest Growing Tech Companies http://money.cnn.com/magazines/business2/b2fastestgrowing/2007/full_list/index.html
Más productos de Google http://www.google.es/intl/es/options/
Dr. K. Anders Ericsson, University of Stockholm, Sweden, The Acquisition of Expert Performance and Deliberate Practice http://www.psy.fsu.edu/faculty/ericsson.dp.html