baa amor pte presentation mar 2011
TRANSCRIPT
![Page 1: Baa Amor Pte Presentation Mar 2011](https://reader035.vdocuments.co/reader035/viewer/2022070515/587921d61a28abf13a8b739d/html5/thumbnails/1.jpg)
Andy Garner
Director of Operational PlanningBAA London Heathrow
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Resource Planning at Heathrow AirportA complex challenge
T5
T4
T1 & 3
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Heathrow OperationsBusiness Objectives linked to Resource Planning
•Meeting our Stakeholder Commitments• Improving Customer Service• Improving Efficiencies• Increasing People Satisfaction•Complying with Policy, Legislation & Regulatory Requirements
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Heathrow OperationsResource Planning Workflow
Staff Admin &
Self-Service
Forecast
Plan
Roster
Deploy
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T5 - Single carrier, forecast highly
accurate
T4 - Multiple carriers, but
forecast still strong
ForecastingEfficient resourcing hinges on accurate demand forecasting
• Implemented forecasting module in 2000•Airport operations data rich but have diverse sources
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200Plan v Actual Pax (15 minute)
Actu
al -
Plan
Unexpected surges in demand can lead to passenger queuing
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0.01.02.03.04.05.06.07.08.09.0
10.0Queue Time (Bluetooth)
Queue Time SQM Target
Que
ue T
ime
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Benefits
•95% - 98% forecast accuracy across the operation•Effective on-the-day picture at 15 min intervals•Understanding operational impact of peak demands•If we don’t get this right, it affects the rest of the planning
process
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Staff Admin & Self Service
Access from homeLeave, shift swaps & absence managed
online
30% reduction in admin
Compliance withBAA Working Time
Agreement
Staff empowerment through improved
processes
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Resourcing for the future
Greater task assignment granularity
On-the-fly updates
Auto & Mobile
deployments
Enabling the real time airport
Allocate teams
together
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Heathrow OperationsBusiness Objectives addressed via efficient Resource Planning
Meeting our Stakeholder Commitments Improving Customer Service Improving Efficiencies Increasing People Satisfaction Complying with Policy, Legislation & Regulatory Requirements
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Questions?
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More Information
Available for further questions - stand #2065
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