ams presentation eng

Making people the foundation for success

Alexander Mann Solutions


Alexander Mann Solutions builds world-class talent and

resourcing capability for some of the world’s leading

companies, acting as a trusted advisor to deliver a range of

innovative and measurable solutions through outsourcing and

consultancy services.

Alexander Mann Solutions builds world-class talent and

resourcing capability for some of the world’s leading

companies, acting as a trusted advisor to deliver a range of

innovative and measurable solutions through outsourcing and

consultancy services.


Alexander Mann Solutions was established in 1996 by Rosaleen Blair who is

still our CEO

We have more than 1,700 people delivering global services to our clients in

over 60 countries

Our services span the entire employee lifecycle

We have proven capability in delivering services to every continent (apart from

Antarctica)

AMS never sleeps – we’re active in every time zone

We speak over 30 languages

Acknowledged as the global leader in Recruitment Process Outsourcing

Recruitment Process Outsourcing

(RPO)

“RPO is the transition, transformation and delivery of integrated end-to-end

processes across the complete resourcing and recruitment lifecycle”

Rosaleen Blair

CEO, Alexander Mann Solutions

Organisations outsource recruitment for many reasons.

Some may lack the internal resources to address their

talent acquisition needs. Others may want to focus on

core competencies.

Whatever the reasons, in recent years, Recruitment

Process Outsourcing (RPO) is a growing practice,

it has increasingly become a tool to bring higher quality,

lower costs and better speed to talent acquisition

and talent management initiatives.

“A best-practice RPO

provides good utilization of HR

and company resources,

good-quality hiring processes,

and good metrics

on a timely basis.”

Vice President of HR

for a large automotive company

RPO vs. Agency

Recruitment Process Outsourcing

Long term and very close cooperation between the client and the provider

RPO provider becomes an ‘internal’ recruitment function and operates in external market under the client’s brand

RPO provider focuses on building the client’s brand and candidate database

RPO solutions focus on providing consistent processes despite of location – very often multi-region cooperation

Agency

Project based cooperation targeted on sourcing and selecting best candidates for currently open roles

Agency remains external partner and operates under its own name

Agency builds its own database through recruitment projects run for its clients

Agencies run local specific recruitment processes with no standardization across the regions

Global Client Services Centre

Krakow

Established in 2005, Krakow GCSC provides multi

language, multi-time zone remote support for our

clients in 48 countries.

Currently over 400 employees

Average age - 27.5 yrs

18 foreign languages spoken in Krakow

Clients Supported from Poland

Where it All Begins

Sample of services provided from Krakow:

Resourcing

Services

Administration

Support

Professional Services

Support

Creating and implementing

sourcing strategies

Candidate sourcing

Screening, selecting and

qualifying candidates

Managing candidates

throughout the recruitment

process

Supplier management

Internal mobility management

Contractors management

Interview scheduling

Helpdesk

Recruitment administration

Perm and contingent offer on

boarding & validation

Contract generation

Extension management

Invoice management

Resourcing Technology

Support for users

Reports design, development

and delivery

Dealing with ad hoc reporting

queries

Supporting solution sharing

between different accounts

Creating standardised model

of reporting

Career with Alexander Mann

Solutions

Examples of Roles at AMS

Sourcing Specialist

Online and offline, social networking

and job boards, trade shows, corporate

websites, referral schemes and

networking. Our Sourcing specialists

are skilled in them all. They know how

great sourcing strategies are built, and

they know which channels to use to

find fantastic candidates. Based from

our Global Client Services Centres,

their clients are our own Client

Services teams, and they work closely

with the Resourcing Communications

team to ensure the most proactive,

cost effective approach, every time.

Coordinator/Administrator

Our Coordinators are reporting wizards.

They build and develop reports from various

recruitment tools, working closely with the

Business Intelligence (BI) team. They also

assist with market research activities and

help develop assets and collateral to

support BI activities, including standard

templates and inventories. Of course, to be

a reporting wizard you need to be a

Microsoft Office wizard (especially on Excel)

and have experience responding to

customer needs over the telephone to help

better serve them.

Inspired? Apply on-line:

www.alexandermannsolutions.com/careers/

Recruitment Process in Krakow

As a global company, we aim to deliver a consistent, robust recruitment process so that we

can ensure a positive hiring experience for potential employees.

Our roles are advertised on our website and you can search at any time to access either a

full list of vacancies or jobs against specific criteria. After completing an application form and

submitting your CV, our AMS Resourcing team will review your experiences and capabilities

to make sure you meet the essential criteria for the role you’ve applied for. Equally important,

we are looking for talented people that share our values.

We then invite successful applicants to complete an English test and, if the result is positive,

to participate in a phone based interview. Should you be successful at this stage, you will be

invited for a face-to-face competency based interview with our team leaders or managers.

Each stage allows candidates the opportunity to ask questions, learn more about AMS and

meet members of our team.

At the end of the recruitment process, if AMS is right for you and you’re right for us, we will

offer you a role. In reality though, we prefer to think of the job offer as the start of a journey,

rather than the end of a process!

Career Structure

Career Development Centre (CDC)

The Career Development Centre is AMS’s Learning and Development

function. Its role is to support the business in equipping all employees

with the skills and knowledge required to deliver the business strategy

and objectives. We do this by designing and delivering inspiring and

innovative courses, programmes and interventions relevant for all

roles within the business.

Examples of CDC courses:

Planning and Organising including Time Management

Techniques Competency Based Interviewing

Customer and Client Expectations - How to Exceed Them

Effective Searching With Social Media

Influencing and Persuading

What are we proud of?

Investor in Human Capital

Investor in Human Capital (‘Inwestor w Kapitał Ludzki’) accreditation in

Poland has been in existence for over 10 years; the Management

Observatory Foundation is responsible for its implementation under the

patronage of the Minister of Labour and Social Policy.

AMS obtained its inaugural Investors in Human Capital accreditation in

November 2010. It was awarded following a rigorous, independent

assessment that involved two main areas:

an expert assessment of the procedures and tools in our HR and

management

an opinion survey to all employees to discover their overall satisfaction,

engagement and assessment of AMS’s HR policies and procedures.

In November 2010, only 30 companies in Poland were accredited, placing

AMS in the top companies in Poland for people management practices,

employee engagement and HR infrastructure.

Global Citizenship

Global Citizenship is about our impact

on all our stakeholders, the environment,

and the communities in which we operate. It

is about much more than donating money to

charitable causes - Global Citizenship

encompasses the integrity with which we

govern AMS, the values we have as an

organisation, and our commitment to being

an ethical member of the global community.

Global Citizenship in Krakow:

Leonardo – AMS Charity of Choice in Poland

’Szlachetna paczka’ – fundraising for the poor

‘Pola Nadziei’ - Nationwide May action aimed at fundraising for the Kraków hospice for palliative care

AMS looks after jaguars in the Cracow ZOO

Planting trees - planting oak trees over a day in a forest near

Krakow under the supervision of Cracow Forestry Department

Three Peaks Challenge

Global Citizenship - Charity of Choice

LEONARDO - Foundation for Social Development Support

Established in October 2002 in Krakow, provides socially handicapped

individuals, families and local communities from Małopolska region with

many-sided assistance in equalling their chances to gain employment

in Poland

AMS Charity of Choice since 2008

Global Citizenship - Charity of Choice

AMS Involvement:

IT Classes

An invaluable help to those who do not use computers on a daily basis and could use IT skills to search for jobs

English Classes

Over 150 hours of English conversations over one year were delivered by more than 30 AMS employees

Job Interview workshops

Workshops conducted by AMS employees that help participants to prepare before job interviews.

Include tips on self- presentation, CV based and competency based interviews.

Global Citizenship -Three Peaks Challenge

The purpose of this annual initiative is to

raise funds for Leonardo. Every year a

group of daredevils challenge themselves

to reach three mountain peaks within 36

hours. Prior to the expedition there is a

fund-collection activity going on in the

office, during which we encourage our

workmates, friends and families to donate

funds to Leonardo in exchange for the

effort we make while reaching the

mountain summits.

The Three Peaks Challenge was

first conducted in Poland in July 2008.

After a successful inaugural event, it

was decided that the Three Peaks

Challenge should be the regular annual

fundraising event in Poland with funds

raised going to our Charity of Choice,

Leonardo.

Global Virtual Trainer Network

Within AMS's culture of high performance, our commitment is

to constantly develop and offer a world class offering to all our

employees. To ensure we can offer this across the globe, we

created the Global Virtual Trainer Network (GVT).

GVT accredited members come from all areas of our business,

at all levels and from all regions. The opportunity is open to all

AMS permanent employees who have been employed by

AMS for a minimum of 12 months.

GVT Programme gives AMS employees, who are experts in what they do, the opportunity to

become a trainer and share their knowledge by leading training sessions for other AMS

employees. They are first invited to undertake the CDC's 'Trainer Engagement and Delivery'

course. This one day course will focus on teaching them how to deliver with impact, engage

their audience, and show techniques to ensure their courses interactive and informative.

Upon completing the course successfully, they will then become a fully accredited members

of the CDC's Global Virtual Trainer network. All members receive ongoing support of the

Career Development Centre team in assisting them in successfully delivering courses.

Alexander Mann Solutions for

Students ..

Workshops for Students

Alexander Mann Solutions wants to share its knowledge and expertise with others and that is why we have prepared a

number of workshops for students. In order to sign up, please visit our GoldenLine profile

(www.goldenline.pl/mikroblog/alexander-mann-solutions-polska) or contact us: [email protected]

BUILDING RECRUITMENT STRATEGY AND CV SELECTION

The aim of the workshop is to teach the participants how to effectively source the best candidates. The group will have a

chance to perform the roles of recruiters and hiring managers, as well as learn the tricks of CV selection in order to shortlist

the most suitable candidates.

JOB INTERVIEW: COMPETENCY-BASED INTERVIEW

The workshop provides insight into one of the most-commonly used recruitment tools nowadays. It offers specific tips as to

how to prepare well for an interview and the accompanying exercises show the participants sample competency questions

currently used by employers in recruitment processes.

ASSESSMENT CENTRE

The aim of the workshop is to present some basic principles, organisational backstage and sample tasks used in

Assessment Centres. The participants will be involved in an Assessment Centre simulation, both in the roles of recruiters as

well as candidates.

ACTIVE RECRUITMENT SUPPORT

This module is about the final stage of recruitment process and involves the phase of document processing and the initiation

of employment. In the practical part the participants will have a chance to act out the roles of prospective employees, hiring

managers or members of the HR department.

http://www.goldenline.pl/mikroblog/alexander-mann-solutions-polska







Internship Programme

“The management team and I truly believe in the

value the internship programme brings to

Alexander Mann Solutions and the individuals

participating in the programme in terms of

widening the knowledge of Interns in

understanding the industry, the roles and the vast

career development opportunities.”

- Vic Khan, Director of Global Client Service Centres

Through our three-month internship programme, we’re offering

passionate, talented people like you end-to-end exposure to

our inspiring work environment.

Internship Programme at Alexander Mann Solutions is a great

way to apply what you have learned in school, test the waters

of the professional world and build a strong foundation for

achieving your career goals.

As an Intern at AMS, you will be part of a global

organisation. You will enjoy varied work

experiences that help you develop skills such

as teamwork, effective communication,

professional networking, and understanding of

business procedures.


Inspired?

We are interested in university students with good level of spoken and

written English who can inspire us, and who are ready to be inspired.

Duration: 2/3 months

Working hours: 20/30h per week

To apply: alexandermannsolutions.com/careers/search-for-a-role/

At AMS all interns work on a voluntary basis, but they’ll receive Multisport

Card entitling them to free entry to sports and recreation facilities.


Real Work

We are honest with you about what you can expect during

your Internship. At AMS we understand that Interns want

to work and learn and we respect that. You will be given

real jobs only. It just makes sense for us to utilize our

Interns well.

Mentor

We want to ensure a supportive environment for you at

AMS. This is why we assign each Intern a manager and a

mentor. Ultimately, the entire team takes responsibility for

making sure you are fully involved and satisfied with your

internship experience.

Engagement

Our Interns are an integral part of our team. We want to

fully include you in the daily life of our workplace.

If there is a staff meeting, you will attend it. If we are

having a team lunch in the office, you are invited!

Explanation

When we assign you work, we want to

make sure that you get a detailed

explanation. We know that patience and

a few extra minutes at the beginning will

pay off later when you can produce

good work independently.

Feedback

You will receive feedback on your

performance and progress during the

programme. This will culminate in a final

evaluation at the end of your internship

Internship Programme - Selection Process

Application Submitted

On-line English Test

Competency-based

Phone Interview

Assessment Centre

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Internship Programme - Interns’ Stories

“ I started my internship with AMS in May 2007 supporting team

delivering recruitment services for Hewlett Packard.

After completing my internship I joined the Emerging Talent

team as a Sourcing Specialist working on a campaign for

Zurich Financial Services, reviewing and assessing candidates'

applications, conducting interviews, selecting and inviting

candidates for final assessment centres, as well as assisting

with placing offers.

My next assignment in AMS was for CSC Germany &

Switzerland Customer Service team. I was dealing with CSC

contractors and working on site with the client; all together I

spent nearly a month in Germany, working in the CSC office in

Wiesbaden.

Since then I have been promoted to Principal Resource

Specialist and am now managing two graduate campaigns

(Zurich and Atos Origin) and coordinating a team of 4. We are

launching a Global Graduate Programme now, where I'm

involved in the selection process across 22 countries, from

Australia to Venezuela.”

Marta Walczyk -

Principal Resource

Specialist

If you have the passion and skills to succeed at AMS, we’d

love to hear from you!

alexandermannsolutions.com/careers/search-for-a-role/

Join us on GoldenLine: www.goldenline.pl/mikroblog/alexander-mann-solutions-polska

Follow us on Twitter: http://twitter.com/#!/InspiringCareer

Contact us: [email protected]

Address: ul. Puszkarska 7S bud. A,

30-644 Kraków

http://www.alexandermannsolutions.com/careers/search-for-a-role/



















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