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Next Generation Next Generation
TEX-AN TEX-AN
Vendor Outreach Vendor Outreach MeetingMeeting
January 18, 2008January 18, 2008
Department of Information ResourcesDepartment of Information Resources
Brian KellyDirector of Communications Technology Services (CTS)
Vendor Outreach Meeting Agenda Welcome and Introductions
• Legal Disclaimer Meeting Purpose & Objectives Communications Technology Services Overview Approach for TEX-AN
• Reflection upon the Historical Approach • Next Generation - New Directions• Re-procurement Goals & Objectives• Contemplated Vision for the Next Generation Approach
Procurement Process • Research Conducted• Planning Efforts• Procurement Timeline
Intermission Answers to Questions
Legal Disclaimer
The information contained herein is for planning purposes only.
It should not be relied upon as complete or final. DIR reserves the right to change the contents of
all planning documents at any time for any reason.
Official procurement documents will be posted via the Electronic State Business Daily.
Meeting Purpose & Objectives
Purpose• To share DIR’s current conceptual next
generation TEX-AN vision and service delivery strategy with vendors
Objective• To obtain input from vendors regarding the
next generation TEX-AN vision and service delivery strategy
Communications Technology Services Overview
Division of DIR responsible for providing and supporting:
The statewide communications system known as the Texas Agency Network (TEX-AN)
The Capitol Complex Telecommunications System (CCTS)
State Network Security Operations Center
$-
$10,000,000
$20,000,000
$30,000,000
$40,000,000
$50,000,000
$60,000,000
$70,000,000
$80,000,000
2004 2005 2006 2007
Fiscal Year
CCTS
TEX-AN
Communications Technology Services Overview
TEX-AN – Service Expiration 8/31/09Access CircuitsData Transport Services
ATM, Frame-Relay, Emulation Services, Point-to-Point
IP Wide Area Network (WAN)Video Services Internet Service Provider (ISP) ServicesNetwork Security Operations
Capitol Complex Telephone Service (Local, Long
Distance, Toll Free) Voicemail Automatic Call Distribution Directory & Operator Services Metropolitan Area Network (MAN) Inside – Outside “Cable” Plant
Deploying the statewide shared IP communications platform, in conjunction with managed services has resulted in an increase in gross revenue for TEX-AN of 11% year over year for the past two years.
* TEX-AN Revenues Exclude Local Services
TEX-AN/CCTS Revenues
Communications Technology Services Overview
Total Circuits: 6,447 75% Broadband Circuits
(T-1 and Higher) 10:1 Ratio of Data to Voice
Circuits
Customers Served: 573 Over 4,500 broadband circuits across 600 cities with
service in nearly every county in Texas 75% of customers utilize CTS’ services by choice
CustomerSegmentation
Service Foot Print & Market Segmentation
Historical Approach for TEX-AN
Focused on providing the cost-effective building blocks for customers to build communications solutions to meet their business needs
Examples: Data Circuits Voice Circuits Local, Long Distance and 800 voice service Equipment & Maintenance
Reflection upon the Historical Approach Benefits:
Cost effective communications commodities Easy acquisition of communications service A universal cell based network platform More resilient communications transport options
Lost Opportunities: To leverage enterprise efficiencies through shared services and
shared infrastructure To minimize waste associated with unnecessary duplication of
infrastructure To achieve more robust and resilient solutions utilizing the Internet
Protocol To offer communications technology solutions that enable customers
to focus on their core missions To include additional vendors or to introduce emerging technologies
Communications Technology Services Functions
The following functions support the Communications Technology Services (CTS) responsibilities and are supported by State personnel and limited contract staff.
•COMMUNICATIONS TECHNOLOGY SERVICES
DIVISION•
• ENTERPRISE WAN &• INTERNET OPERATIONS•Operations• Engineering• Wide & Metro Area Networking• Customer Care (Help Desk)• IT Systems Management
•ENTERPRISE SERVICES
•CCTS Services• Systems Management• Installation Services• Provisioning• Operator Services• Cabling Services
•ENTERPRISE SUPPORT
• Planning • Fulfillment• Orders• Custom Solutions• Quality Assurance
•NETWORK SECURITY •
• Service Management• Security Monitoring• IDS/IPS• CPT & Vulnerability Assessments• CIRT• Consultation Services
SUPPORT SERVICES
• Managed Services Oversight• Project Management• Finance • Billing • Contract Management/Legal• Administrative
CTS has a wide range of functions that support the services available through the division and its associated service providers.
DIR’s responsibility ranges from end-to-end service delivery for certain service areas to more limited administrative support of contracted providers.
Historically Expressed Customer Interests
Notwithstanding the need to accommodate a wide range of customers’service requirements, DIR has observed the following customer interests:
Desire for a broad array of communications technology solutions that: • Are affordable (i.e., cost effective) • Have predictable recurring cost characteristics• Are simple to understand, consume, budget for and pay for
Varying degrees of budget flexibility and service requirements dictate the need for choice among service providers and service options;
Simple means by which to acquire, implement and support advanced communications services;
Desire for “solutions” as opposed to specific “technologies”; and Service without ownership requirements.
Re-procurement Goals & Objectives Reposition DIR from its service provider role to customer
advocate Expand the suite of services and providers to better meet
the needs of the State Simplify solutions acquisition Simplify solutions establishment Enhance service & support process
Enhance value through shared communications technology solutions
Enhance service delivery through active performance benchmarking, service governance and oversight
Increase opportunities for participation and a means to more easily incorporate emerging technologies
New Directions
Traditionally, DIR’s approach has been to… …“deliver communications services.”
DIR’s approach is changing to ……“ensure that communications
services are being delivered.”
Current: Service Delivery Approach
DIR’s current role positions it in the middle of the service delivery chain
DIR
- Solution Consultation - Vendor Negotiations - Statement of Work Facilitation - Service Agreement with Customer - Certain Operational Functions - Service Ordering - Billing to Customer - Bill Payment to Vendor - Mediation - Vendor Contract Management
Vendors
- Requirements Definition - Statement of Work Creation - Service Agreement with DIR - Service Provisioning - Service Delivery - Reporting - Service MAC - Billing to DIR - Mediation with DIR
Customers
- Requirements Definition - Negotiations with DIR - Statement of Work Sign-off - Service Agreement with DIR - Service Management - DIR Bill Payment - Mediation with DIR
Next Generation: Service Delivery Approach
DIR seeks to establish a more prominent and effective role as a customer service advocate as opposed to being a provider of service.
DIR to refocus its efforts to be more proactive related to performance management and governance
DIR - Solution Consultation - Technology Certification - Enterprise Architecture Validation - Negotiation Assistance - Vendor Performance Monitoring - Vendor Performance Benchmarking - Vendor Performance Reporting - Receipt of Fees from Vendor - Mediation Assistance - Vendor Contract Management - Facilitate Access to 3rd Party Svcs - Serve as Customer Advocate
Customers - Requirements Definition - Vendor Negotiations and Selection - Statement of Work Sign-off - Service Agreement with Vendor - Service Management - Vendor Bill Payment - Vendor Management - Mediation with Vendor
Vendors - Requirements Definition - Statement of Work Creation - Service Agreement with Customer - Service Provisioning - Service Delivery - Reporting - Service MAC - Billing to Customer - Fee Remittance to DIR - Mediation with Customer
Next Generation: IP Transport Approach
The conceptual transport model:
• Offers customers choice
• Facilitates competition • Leverages value from
select market area service providers
• Supports the fundamental objective of achieving lower per unit cost shared services for the State
Serv
ice s
Laye
r
RFO 3 – NSOC & Managed Services
Existing Shared Services
Data Center
Internet TexasOnline
Messaging
MPLS 1
Access
MPLS 2
Access
MPLS 3
Access
Customer A
Customer B
Customer C
Shar
ed C
ore
Sta
tew
ide
MPL
S Sv
cs
LEARN Transport – Data
AlternateAccess
AlternateAccessIndependent Transport
Cus
tom
erLa
yer
Shared Inter-carrier MPLS Core
Tran
spor
t Lay
er
OperationsSupport
CentralizedHelp Desk Svcs
Certification & Testing
BillingServices
Perf. Mgt. & Governance
Integration & Mgmt Services
RFO 2: Third-Party Providers
NSOC
ManagedServices
RFO 1A- Shared MPLS
(Carrier’s Carrier)
RFO 1B- MPLS Services including access
- Commodity Building Blocks
LEARN Defined
Houston
Galveston
Beaumont
Corpus Christi
El Paso
San Antonio
Austin
Lubbock
College Station
Waco
Longview
LEARN TopologyNLR Topology
Leased LambdaLEARN Site
Metro Interconnect City
LEARN Topology for State
Dallas
Denton
Lone Star Education andResearch Network Funded by the State of Texas to
build a high-speed communications infrastructure for research and educational use
Legislation permits use by DIR for certain types of communications traffic
Dedicated WaveNet Services Dedicated high capacity
services are available between the LEARN POPs in Houston, College Station, Dallas, Waco and San Antonio.
Typical services are provisioned as 1 GigE or 10 GigE. Legacy OC-n is also available.
Type of Service MRC
Dedicated 1G between adjacent City Pairs $2,000
Dedicated 10G between adjacent City Pairs $5,000
Sample Pricing
Shared Core Transit IP Traffic
The following scenarios depict circumstances in which traffic would transit the shared core, to include but not be limited to:• Customers that establish connectivity to two or more MPLS
providers for purposes of resiliency or cost efficiencies;
• Customers using the services of an alternate access provider in areas where the MPLS provider’s access does not meet customer needs for service or cost reasons;
• Customers accessing shared services and/or hosted services that are directly connected to the shared core, such as Data Center Services, Internet access, messaging services, Texas Online, or Network Security Operations Services.
Next Generation: Service Scenario
Customers
Core Statewide MPLS Platform
Core Statewide MPLS Platform
LEARN
Complementing Service Option
Examples:
- Seat Mgmt- Messaging- Wireless- Security
- Consolidated Billing
- Centralized Help Desk Services- Operations
Oversight
StatewideAccess &
MPLS
Advanced Communications
Technology Services &
Applications
TraditionalCommodity
CommunicationsBuilding Blocks
StatewideAccess &
MPLS
StatewideAccess &
MPLS
Advanced Communications
Technology Services &
Applications
Existing DIR Shared Services
- Data Center- Internet
- Network Security
Next Generation: Service Scenario
The illustration depicts an arrangement for customersthat optionally may choose to employ 3rd party integration services and consolidated billing services
3rd Party Integration Svc• To assist in evaluating
service options • To assist in coordinating
efforts between the providers to implement the solution chosen
Consolidated Billing Svc• To take feeds from
disparate providers, perform rate validation and render a single simplified bill to the customer for payment
Customers
Core Statewide MPLS Platform
Core Statewide MPLS Platform
LEARN
Complementing Service Option
Examples:
- Seat Mgmt- Messaging- Wireless- Security
- Consolidated Billing
- Centralized Help Desk Services- Operations
Oversight
StatewideAccess &
MPLS
Advanced Communications
Technology Services &
Applications
TraditionalCommodity
CommunicationsBuilding Blocks
StatewideAccess &
MPLS
StatewideAccess &
MPLS
Advanced Communications
Technology Services &
Applications
Existing DIR Shared Services
- Data Center- Internet
- Network Security
3rd Party Integration
Service
ConsolidatedBilling
Service Provider
Research Conducted
Completed:Historical Customer Communications and
FeedbackGeneral Services AdministrationDepartment of TreasuryNoblisForresterGartner
Planning Efforts
Customer Outreach Plan• TEX-AN Users’ Group
► Key stakeholder input from state and non-state agencies
• Telecommunications Planning and Oversight Council• Agency Leadership
► CIO’s & Communications Technologists
• DIR Website http://www1.dir.state.tx.us/texan/ ► Information on this re-procurement will be posted on the DIR
Web site as it becomes available. • Vision document to be posted week of 1/21/08
• Opportunities for on-going input
Customer Outreach Plan• TEX-AN Users’ Group
► Key stakeholder input from state and non-state agencies
• Telecommunications Planning and Oversight Council• Agency Leadership
► CIO’s & Communications Technologists
• DIR Website http://www1.dir.state.tx.us/texan/ ► Information on this re-procurement will be posted on the DIR
Web site as it becomes available. • Vision document to be posted week of 1/21/08
• Opportunities for on-going input
Planning Efforts Industry Outreach
December 14th - TASSCC VAGVendor Information Session
► Vendors encouraged to provide written feedback associated with the concepts contemplated within the vision document
• Submit by 2/1/08 (5:00 pm CST) via letter to Denny Ross, Purchaser, DIR, 300 West 15th Street, Austin, TX 78701 or via email: denny.ross@dir.state.tx.us
► DIR may request additional information from responding vendors based upon interest generated
► Vision and conceptual model to be refined and shall serve as a framework for the next generation TEX-AN service model
Anticipated RFO Structure and Timeline
* DIR anticipates the vendor awarded RFO 1A may be excluded from an award in RFOs 1B, 2 and 3
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