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Copyright 2009 GPAlliedCopyright 2009 GPAllied©©
Key Performance Key Performance IndicatorsIndicators
Presented by: Ricky Smith CMRPMay 7, 2009
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““The problem with Management is they’re The problem with Management is they’re measuring the wrong things.”measuring the wrong things.”
― Peter Drucker
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Copyright 2009 GPAlliedCopyright 2009 GPAllied©©
Leading KPIs – “MAINTENANCE PRACTICES”
MTBF
Rework
Scheduled Compliance
% of Planned Work
PM/PdM Compliance
No Defects
Cost
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Lagging KPIs
Leading KPIs
Leading KPIs Leading KPIs Leading KPIs
Lagging KPIs
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Leading and Lagging KPIs
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Metrics – Leading and LaggingLeading KPI Key Performance Indicator World Class Target Level Lagging KPI
1 Cost Maintenance Cost Flat or decreasingTotal Cost
2 Cost Maintenance Cost / RAV 2 - 3%Total Cost/ RAV
3 Cost Maintenance Material Cost / RAV .25-.75%Maintenance Cost / RAV
5 Cost Maintenance Cost per Unit Output Context specificTotal Cost per Unit Output
6 Cost Maintenance Cost / Total Sales 6 - 8%Total Cost per Sales
7 Reliability Mean Time Between Failure (MTBF) Context specificMaintenance Cost
8 Reliability Failure Frequency Context specificMaintenance Cost
17 Reliability % of Assets with No ID Defect 95%Maintenance Cost - Capacity
9 Production Production Efficiency 99%Total Cost per Unit Output
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How do you determine which metric to use?• On any process ask the question “how will you
know if the process is effective?”• Identify in a process map where a metric is
needed• Identify which metrics are KPIs• Be sure the metric you chose drives the right
behavior, ie. PM Compliance
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Driving the right behavior• PM Compliance
– Does it tell you anything?– Yes, it provides information which tells if the PM is
completed – but with how much variation?• PM Compliance with the 10% Rule
– PMs are completed within 10% of the time frequency
– Example = 30 Day PM– 10% Rule = 3 days to complete
May 2 May 28 June 1 June 28 July 28 July 4
3 day PM 58 day PM
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What is it you really want to know?• Is your PM Program Effective?• What metrics would measure effectiveness
– PM Labor Hours vs EM Labor Hours
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Steps to Success• Map your processes and identify leading and lagging KPIs in
them• Be sure and have clear definitions of your KPIs• Assign RACI to metrics
– Responsible– Accountable– Consulted– Informed
• Develop scorecards from lowest level to highest (4-6 KPIs)
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SMRP Metrics
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SMRP Metrics
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“The problems we face today cannot be solved with the same level of thinking we were at when we created them.”
–Albert Einstein
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Email me at rsmith@gpallied.com
Questions?
% of Assets with No Identifiable Defects
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