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    TABLE OF CONTENTS

    SECTION 1INTRODUCTION

    WELCOME TO QUALITY HEALTH SERVICES LTD 4

    OUR VISION, MISSION AND GOALS..5

    HOW TO GET STARTED6

    SECTION 2ANEMIA OVERVIEW

    WHAT IS ANEMIA. 7

    WHAT CAUSES ANEMIA . 8TYPES AND CAUSES. 8

    SECTION 3HEMOGLOBIN OVERVIEW

    WHAT IS HEMOGLOBIN. 13ROLE OF HEMOGLOBIN IN DISEASE .14

    WHAT DO HEMOGLOBIN TEST RESULTS INDICATE ..15

    SECTION 4SCREENING

    HEMOGLOBIN ANALYSIS

    Hemocue Hb 201+ .16

    How Does it Work?... 16

    Performing an Analysis. 17

    SECTION 5CLINIC

    BEFORE THE CLINIC

    Receive Confirmation From Clinic Coordinator... 18

    Contact Clinic Purchaser/Contact Person..18Receive Equipment18

    Quality Assurance Check...19

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    THE DAY OF THE CLINIC

    Arrival20Things to Do at the Beginning of Each Client Appointment.20

    Anemia Handout/Brochure21

    At the End of the Client Appointment...22

    AFTER THE CLINIC

    Clean Up 22

    Clinic Evaluation...22

    What to Return or Ship.. 22

    SECTION 6REVIEW & REFERENCES

    Review Questions... 23

    References... 23

    Review Answers... 24

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    SECTION 1INTRODUCTION

    WELCOME TO QUALITY HEALTH SERVICES LTD.

    We would like to take this opportunity to welcome you aboard as part of our Quality

    health team.

    It is our intention to help you experience our vision and set fourth personal goals in order

    to help you grow within our organization. As an integral part of our team, you will work with us

    to promote health awareness and health education to the public.

    Who We Are

    Quality Health Services Ltd. (QHS) is a subsidiary of Quality Underwriting Services Ltd.

    (QUS), a wholly Canadian owned company that has been the industry leader since 1976 in

    providing paramedical and medical examinations, inspection reports and attending physician

    services collection services for the Canadian Life Insurance and Financial Industries.

    With 23 locations from coast to coast and affiliated offices in the United States and South

    East Asia, QHS has access to the most extensive network of health care professionals in North

    America and around the world!

    What We Do

    QHS provides people with the opportunity to take a proactive approach to their health by

    promoting health awareness through education clinics and state of the art screening services.

    We have been in the business of health promotion for ten years and know we are making

    a difference on a local level, however we would like you to help us make a difference on a

    national level.

    By joining our team, you are making a difference!

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    SECTION 1 - INTRODUCTION

    OUR VISION, MISSION AND GOALS

    Our Vision

    Our vision is to promote health awareness to all people by providing them with the

    opportunity to obtain the information they need in a safe, familiar environment.

    Our Mission

    We are in the business of health education and disease prevention. Our mission is to

    raise the publics level of health awareness thus enabling them to make informed decisions

    regarding their healthcare and improving their quality of life.

    Our Goals

    To deliver innovative, interactive and educational programs with our primary focus onprevention.

    To continually research and develop results oriented programs within the community. To help improve the publics general quality of life. To help create Life in Balance on a global basis.

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    SECTION 1INTRODUCTION

    HOW TO GET STARTED

    1) Review the Healthcare Professionals Orientation ManualPlease review your healthcare professionals orientation manual as it contains much of the

    general information that you need to know on running a successful clinic. For example, good

    sections to review are the uniform and dress code, confidentiality, breaks and overtime, etc.

    2) Read this Anemia Self-Training Manual!It seems silly to state this when obviously if you have reached this section you are reading

    this manual. However, please, do not just skim through the manual or only read the sections

    in which you are interested. Read through the complete manual at least once.

    3) Attend a Clinic or Receive TrainingIf you find that reading the manual and viewing the video are not enough, or if it was not

    available to you, you can attend a clinic or receive training. Call your QHS Branch clinic

    coordinator to see if another healthcare professional will be running a clinic near you and

    take the opportunity to see a live demonstration. If there are no clinics in your area ask about

    our training options.

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    SECTION 2ANEMIA OVERVIEWWHAT IS ANEMIA?

    Anemia is a condition where there is a reduction in the number or volume of circulating red

    blood cells (erythrocytes) or an alteration in hemoglobin. Anemia is not a disease; it is a

    symptom of any number of disorders.

    Red blood cells are the most common type of blood cell and are the primary method of

    delivering oxygen to the bodys tissues. Hemoglobin is an iron-binding transport protein inside

    the red blood cell. Its purpose is to bind to oxygen, which is then transported throughout the

    body in the red blood cell, and it releases this oxygen in the various tissues of the body.

    Generally speaking, a hemoglobin level below 13.5 g/dL in men and 11.5g/dL in females is

    considered to be anemia.

    Anemia is often the first detectable sign of conditions such as:

    Arthritis Infection Major illnesses such as cancer Drug use Hormonal disorders Chronic inflammation of the body Surgery Bleeding disorders Diverticular diseases Liver damage Bone marrow disease Dietary deficiencies

    There are also hereditary disorders that can cause anemia, most commonly sickle cell disease and

    thalassemias.

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    WHAT CAUSES ANEMIA?

    Anemia is classified as being either nutritional or non-nutritional. Anemia caused by nutritional

    deficiencies is most commonly caused by a deficiency in iron, vitamin B12, or folic acid. Less

    common causes of nutritional anemia include deficiencies of vitamins B2, B6, C, A, D, E, and K.

    Deficiencies of zinc, copper, calcium, and protein are also less common causes of nutritional

    deficiencies.

    Non-nutritional causes are those that result in the decreased development of the red blood cell

    precursors, decreased red blood cell production, or in an increase in red blood cell destruction.

    TYPES OF ANEMIA

    There are three general categories of anemia, they are:

    1. Microcytic

    2. Normocytic

    3. Macrocytic

    MICROCYTIC ANEMIA:

    Microcytic anemia is characterized by abnormally small erythrocytes and a reduced

    concentration of hemoglobin. The diagnosis of microcytic anemia is made by checking the value

    of the mean corpuscular volume (MCV), which will be less than 76fl. The most common cause

    of microcytic anemia is a deficiency of iron. In children, thalassemias are also a cause of

    microcytic anemia.

    In adults, the causes of microcytic anemia are as follows:

    Iron deficiency anemia Sideroblastic anemia Anemia of chronic disease

    Pyridoxine deficiency Lead poisoning

    Other causes of normocytic and macrocytic anemia should also be considered in the diagnosis of

    microcytic anemia.

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    The most common signs and symptoms of microcytic anemia include:

    Weakness Fatigue Lightheadedness Dizziness Pallor (pale skin) Headache Rapid heartbeat

    The following picture compares a normal red blood cell (TOP) and a microcytic red bloodcell (BOTTOM):

    Normal

    Microcytic

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    NORMOCYTIC ANEMIA:

    Normocytic anemia is caused by a destruction or depletion of normal or mature erythrocytes. In

    normocytic anemia, the erythrocytes are relatively normal in size and normal in hemoglobin

    content, but are insufficient in number.Normocytic anemia shares no common cause, pathologic mechanism, or morphologic

    characteristics with the microcytic and macrocytic anemias. There are five common conditions

    associated with normocytic anemia, they include:

    1. Increased red blood cell loss or destruction Acute blood loss Hypersplenism Hemolytic disorders Congenital disorders (sickle cell disease)

    2. Disorders of red blood cell membranes Hereditary spherocytosis Hereditary elliptocytosis

    3. Red blood cell enzyme deficiencies Glucose-6-phosphate dehydrogenase deficiency Pyruvate kinase deficiency

    4. Acquired conditions Mechanical hemolysis Autoimmune hemolysis Paroxysmal nocturnal hemoglobinuria

    5. Decreased red blood cell production Primary causes: Marrow hypoplasia, myelopathies, myeloproliferative diseases, and

    pure red blood cell aplasia.

    Secondary causes: Chronic kidney failure, liver disease, endocrine deficiencies,anemia of chronic disease, sideroblastic anemias

    6. Increased plasma volume Pregnancy Over-hydration

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    Symptoms of normocytic anemia are vague and similar to those of microcytic anemia, they

    include:

    Loss of appetite Pallor Weakness Fatigue Light-headedness Headache Shortness of breath Dizziness Chest pain Cold skin

    MACROCYTIC ANEMIA:

    Macrocytic anemia is also known as megaloblastic anemia, and is named as such because the

    red blood cells are unusually large compared to those of microcytic and normocytic anemia.

    Macrocytic anemia is characterized by the presence of hypersegmented neutrophils on

    peripheral smear. It is an anemia caused by vitamin deficiencies that result in the inhibition of

    DNA synthesis in red blood cell production. Macrocytic anemia can be cause by:

    1. Vitamin B12 deficiency2. Folic acid deficiency

    Vitamin B12 deficiency can be caused by:

    Alcoholism Dietary deficiency Malabsorbtion due to intestinal disease Lack of intrinsic factor (responsible for B12 absorption in the intestine) Chronic pancreatitis Biological competition for vitamin B12 (tapeworm infection, diverticulosis)

    The symptoms of B12 deficiency anemia are similar to regular anemic symptoms (weakness,

    fatigue, light-headedness, pallor, shortness of breath); in addition it presents itself with

    neurological impairments such as:

    Numbness and tingling in the hands and feet Lack of balance Walking difficulties Confusion

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    Depression Memory loss Dementia Burning in the tongue

    Folic Acid deficiencycauses: Alcoholism Dietary deficiency (classically the tea and toast diet) Increased needs (pregnancy, infancy) Malabsorbtion diseases Intestinal resections Deficiency of thiamine and enzymes responsible for its metabolism Toxins Drugs (methotrexate, 6-mercaptopurine, phenytoin)

    Signs and Symptoms of folic acid deficiency:

    Common symptoms of anemia (weakness, fatigue, pallor, light-headedness) Bleeding easily Intestinal symptoms Malabsorbtion

    The following picture compares a normal red blood cell (Top Picture) and a macrocytic redblood cell with hypersegmented neutrophils (Bottom Picture):

    Normal RBC

    Macrocytic Anemia (with hypersegmented neutrophils)

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    SECTION 3HEMOGLOBIN OVERVIEWWHAT IS HEMOGLOBIN?

    Hemoglobin is an iron-containing protein that transports oxygen in the red blood cells.

    Hemoglobin in the blood is responsible for transporting oxygen from the lungs to the rest of the

    body, where it gets released for use by the cell.

    In mammals, hemoglobin makes up approximately 35% of the total content of the red blood cell.

    Hemoglobin has the capacity to bind 1.36-1.37ml of oxygen per gram of hemoglobin.

    Hemoglobin levels are ordered as part of the complete blood count, which may be ordered for

    many different reasons. Measuring hemoglobin is an integral part of the health evaluation, as it

    is important in evaluating:

    Severity of anemia or polycythemia (too many red blood cells) To monitor the response to treatment of anemia or polycythemia Decisions about blood transfusions if anemia is severe.

    Hemoglobin is composed of four globin chains, which are made of proteins, as well as four heme

    groups. Iron is bound to the heme molecules, which in turn provide a binding site for oxygen.

    The adult type of hemoglobin is called hemoglobin A. The protein component of hemoglobin

    is made up of four subunits, which consist of 2 alpha chains and 2 beta chains. The gene for the

    beta globin is located on chromosome 11, and is involved in oxygen transport. The alpha globin

    gene is also a member of this family.

    Proteins are made from sequences of amino acids, and the sequence of amino acids is critical for

    proper functioning of the hemoglobin. Should the amino acid sequence be disrupted, the

    hemoglobin will not function properly, leading to what is known as a hemoglobinopathy. The

    best-known hemoglobinopathy is sickle cell disease, which is caused by a mutation in the

    hemoglobin B gene.

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    This illustration demonstrates the structure of hemoglobin, which consists of the four globin

    chains (2 alpha, 2 beta), and the heme-iron (Fe2+) group, which is the site of oxygen binding.

    ROLE OF HEMOGLOBIN IN DISEASE

    Hemoglobin plays an important role in disease. Hemoglobin deficiency can be caused either by

    decreased amount of hemoglobin molecules as in anemia, or decreased ability of each molecule

    to bind oxygen at the same partial pressure of oxygen. Hemoglobinopathies (structural defects in

    the hemoglobin molecules) may cause both. In either case, hemoglobin deficiency decreases

    blood oxygen-carrying capacity.

    Other common causes of low hemoglobin include blood loss, nutritional deficiencies, bone

    marrow problems, chemotherapy, kidney failure, and structural defects.

    Some globin chain mutations are associated with hemoglobinopathies such as sickle cell disease

    and thalassemias, while others are benign.

    There are a group of conditions known as porphyrias, which result as a result of a defect in the

    pathway of hemoglobin synthesis.

    Hemoglobin plays a role in diabetes testing as well, by way of the hemoglobin A1C test. This

    test measures the amount of glycosylated hemoglobin, which is the amount of hemoglobin

    attached to glucose. This allows for measurement of the blood-glucose control over a 90-day

    period, and can determine how well diabetes is being controlled.

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    Elevations of hemoglobin are associated with conditions such as:

    Congestive heart disease Cor pulmonale (right-sided heart failure) Pulmonary fibrosis Polycythemia vera

    WHAT DO HEMOGLOBIN TEST RESULTS INDICATE?

    Normal values of hemoglobin in men range from 14-18g/dL (140-180 g/L) and from 12-16g/dL

    (120-160 g/L) in women. Levels in children are generally lower, in the range of 11-13g/dL (110-

    130 g/L).

    Elevated levels of hemoglobin may indicate the following:

    Dehydration (most common) Excess production of red blood cells in the bone marrow Severe lung disease

    Below normal levels of hemoglobin may indicate the following:

    Iron deficiency or other deficiencies Inherited hemoglobin defects Cirrhosis of the liver Excessive bleeding Excessive erythrocyte destruction Kidney disease Chronic illness Bone marrow failure Cancers of the bone marrow

    In the event that a test result is outside of the normal range, please direct the patient to consult

    their doctor for further analysis.

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    SECTION 4 - SCREENING

    HEMOGLOBIN ANALYSIS

    The Hemocue Hb 201+ is a system used for the determination of the total amount of hemoglobin

    in whole blood. The system consists of a specially designed analyzer with specially designed

    microcuvettes containing dried reagents. The microcuvette serves as pipette, reaction vessel and

    as a measuring microcuvette. No dilution is required. The hemoglobin measurement takes place

    in the analyzer, which follows the progress of the reaction until the steady state has been reached.

    The analyzer is factory calibrated against the hemoglobincyanide (HbCN) method, the

    international reference method for the determination of the hemoglobin concentration in blood,

    and needs no further calibration. The reaction in the microcuvette is a modified

    azidemethemoglobin reaction. The erythrocyte membranes are disintegrated by sodium

    deoxycholate, releasing the hemoglobin. Sodium nitrate converts the hemoglobin iron from the

    ferrous to the ferric state to form metheglobin, which then combines with azide to form

    azidemethemoglobin.

    The microcuvettes are to be stored at room temperature (15-30 C), and are not to be refrigerated.

    The expiration date of the micvrocuvettes is printed on the sealed vial. Once the seal is broken,

    the microcuvettes are stable for 3 months. Always keep the container properly closed.

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    PERFORMING AN ANALYSIS

    Step 1Puncture the skin using the safety lancet. Wipe away the first drop of blood with clean gauze,

    this is important since the first drop may contain traces of alcohol. After wiping away the first

    initial drop of blood gently squeeze the finger to produce a fair-sized drop of blood.Apply the microcuvette to the specimen. The correct volume is drawn into the cuvette by

    capillary action. (Capillary, venous or arterial blood can be used).

    Step 2After wiping off any excess of the specimen from the sides of the cuvette, place it in the cuvette

    holder and insert it into the instrument.

    Step 3The lab quality result is displayed automatically in 15-60 seconds.

    Additional manuals and videos have been made available to each QHS branch. Please contact

    your branch coordinator for access to these materials.

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    SECTION 5CLINIC

    BEFORE THE CLINIC

    Receive Confirmation from Clinic Coordinator

    Once you have agreed to perform the clinic at the appointed date, time, and pay you will

    receive in the mail or over the web a Health Professionals Confirmation Sheet. Also, on this

    sheet will be the amount of time you will have for a break, the amount of time allotted for each

    client appointment, and contact information for the clinic purchaser/contact person. Indicate that

    you accept the terms and return your acceptance to the clinic coordinator in the manner that you

    have agreed upon.

    Contact Clinic Purchaser/Contact Person

    About 7 days before the clinic date, contact this person to reaffirm the clinic date, time,and subject (Anemia Awareness in this case). Also, restate the time for each client appointment.

    In this case, each client is allotted 15 minutes for screening. This allows time to review the risk

    factors with the client, perform a hemoglobin analysis, give specific preventative tips and clean

    the equipment before the next clients use. Remind this person that s/he needs to allot time for

    your break and not to schedule appointments during that time.

    This is also a good time to request that a table and chairs should also be provided for set-

    up.

    Receive Equipment

    Clarify with the clinic coordinator when you will be receiving the equipment. If you

    have not received the equipment by this date then call to inquire what has happened. ALWAYS

    contact your clinic coordinator if you have not received the equipment 3 days before the clinic,

    as she/he needs time to track it down and ship it out to you.

    When you have received your shipment open it as soon as possible and make sure that

    you have received everything. There will be list of the supplies and equipment you should have

    received included with your shipment, make sure you have everything on that list. The sooner

    you find out if something is missing the easier it is for the clinic coordinator to ship it out to you.

    If it becomes necessary for you to purchase something, like batteries, clarify it with your clinic

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    SECTION 5CLINIC

    coordinator beforehand and retain the receipt. At the end of the clinic mail the receipt with rest

    of the things returned to your clinic coordinator and you will be reimbursed.In general for an Anemia clinic you will need:

    Clinic Registries Handouts/Brochures Hemocue Hb 201+ Microcuvettes Alcohol Swabs

    Band-aids Users Manual Gloves Hand Sanitizer Clinic Evaluation

    Sometimes not all equipment/supplies will be needed and sometimes more will be included,

    always refer to the list included in your shipment.

    Quality Assurance Check

    Once you have confirmed that you received your entire shipment of supplies and

    equipment, test it to make sure that it works. In this case, calculate your own body fat

    percentage with the Omron. Again, it is important that you do this as soon as possible for if the

    equipment does not work then you need time to contact the clinic coordinator for help or other

    equipment.

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    After this you will start to review the Anemia Handout/Brochure with the client.

    Going through this Handout/Brochure provides a step-by-step on how to proceed

    throughout the rest of the appointment.

    SECTION 5CLINIC

    DURING THE CLINIC

    Arrival

    Arrive at the clinic destination about 15-20 minutes early in order to give you time to set-

    up. This gives you time to assess your surroundings, layout the equipment to your liking, find

    where the washrooms are, etc. This also gives you time to introduce yourself to the clinic

    purchaser/contact person that you have talked to over the phone and obtain a list of people that

    have pre-booked for the clinic. Then you are ready for your first client.

    Things To Do At The Beginning of Each Client Appointment

    At the start of each appointment you will:

    Introduce Yourself Describe the ClinicBe sure to inform the client that it will take 15 minutes, she/he will

    have one-on-one time with a healthcare professional (you!), she/he will be learning more

    about Anemia. As well she/he will receive a hemoglobin analysis.

    Show the DisclaimerHave the client read the disclaimer on the registry or on the bottom ofthe What Can I Expect? foam board. In any screening there is a possibility that the results

    were inaccurate.

    Client Registry SheetHave the client sign in on the client registry sheet. This isdocumentation required by the government/professionals college and QHS does not use it

    for any purpose.

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    Anemia Handout/Brochure

    Become familiar with the handout/brochure before the clinic. It is a condensed form of

    all the information that you have received earlier in this manual.

    1) Outside-First Panel - Anemia Awareness clinic provided by Quality Health Services Ltd.2) InsideSecond Panel

    a) Learning about Anemiaawareness and testingb) Managing AnemiaExplaining various health conditions and causes.

    3) InsideThird Panela) Is Anemia permanent?Acute and Chronic conditions.b) Diet and Anemiamanaging your diet to counter Anemia

    4) OutsideBack Panela) Dietary Sources of Ironincludes mg per servingb) Iron absorptionGives importance and role of Vitamin C.c) B12 Deficiencyeffects on red blood cells and Crohn`s Disease

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    At the End of The Client Appointment

    After you have completed the last panel of the brochure with the client, review the

    pertinent details. Ask if the client has any questions. Hopefully the information provided will

    give you a basis to answer these questions, but do try to pursue the additional resources. Over

    time you will get used to fielding questions. Do not attempt to answer questions that you are

    unsure about,

    simply refer them to their doctor. Remember do NOT diagnose. Reiterate that with any

    screening there is a chance that the results could be false, but that if the client has a high

    complete risk assessment she/he should really see a doctor.

    Fill out the part of the clinic registry with the clients results and that handout information

    was given. If the equipment was not cleaned, do so now before the next client. Proceed onto the

    next client following the same format until the end of the clinic.

    AFTER THE CLINIC

    Clean-Up

    Give the equipment a thorough cleaning and pack everything away. Also, clean your

    surrounding environment and leave the area the way that you found it.

    Clinic Evaluation

    Talk to the clinic purchaser/contact person and ask how s/he thinks the clinic went. Ask

    if they have any suggestions, concerns, etc. Request that s/he fills out the clinic evaluation form

    and faxes it to your clinic coordinator at Quality Health Services.

    What to Return or Ship

    If you are to return the equipment to your clinic coordinator, include all the left over

    supplies as well as all of your paperwork (clinic registries, list of supplies, etc.). Affix the

    included waybill/bill of lading to the package. Return it however was arranged with your clinic

    coordinator.If you are to send the equipment to another healthcare professional, do not ship your

    paperwork. Keep the paperwork and send it to your clinic coordinator. Once you have returned

    all the equipment, supplies and paperwork, your clinic day is done!

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    AANNEEMMIIAA AAWWAARREENNEESSSS

    QQuuaalliittyy HHeeaalltthh SSeerrvviicceess LLttdd.. 22001100.. AAllll RRiigghhttss RReesseerrvveedd.. 2233

    SECTION 6REVIEW & REFERENCES

    REVIEW QUESTIONS:

    1. What is the MCV value at which point anemia is considered to be microcytic?2. How many heme molecules are included within each hemoglobin molecule?3. Name three common symptoms of all anemias.4. What is the most common cause of anemia in Canada and the U.S. ?5. Deficiency of what vitamin causes anemia plus neurologic findings?6. Name the three categories of anemia.7. What is the finding of the peripheral blood smear that suggest macrocytic anemia?

    REFERENCES:

    http://www.umss.edu.bo/epubs/earts/downloads/85.e.pdf

    http://www.bio.miami.edu/~cmallery/150/chemistry/hemoglobin.jpg

    http://www.nlm.nih.gov/medlineplus/ency/article/003645.htm

    http://sickle.bwh.harvard.edu/hemoglobinopathy.html

    http://www.healthsystem.virginia.edu/UVAHealth/adult_blood/anemias.cfm

    http://www.umss.edu.bo/epubs/earts/downloads/85.e.pdfhttp://www.umss.edu.bo/epubs/earts/downloads/85.e.pdfhttp://www.bio.miami.edu/~cmallery/150/chemistry/hemoglobin.jpghttp://www.bio.miami.edu/~cmallery/150/chemistry/hemoglobin.jpghttp://www.nlm.nih.gov/medlineplus/ency/article/003645.htmhttp://www.nlm.nih.gov/medlineplus/ency/article/003645.htmhttp://sickle.bwh.harvard.edu/hemoglobinopathy.htmlhttp://sickle.bwh.harvard.edu/hemoglobinopathy.htmlhttp://www.healthsystem.virginia.edu/UVAHealth/adult_blood/anemias.cfmhttp://www.healthsystem.virginia.edu/UVAHealth/adult_blood/anemias.cfmhttp://www.healthsystem.virginia.edu/UVAHealth/adult_blood/anemias.cfmhttp://sickle.bwh.harvard.edu/hemoglobinopathy.htmlhttp://www.nlm.nih.gov/medlineplus/ency/article/003645.htmhttp://www.bio.miami.edu/~cmallery/150/chemistry/hemoglobin.jpghttp://www.umss.edu.bo/epubs/earts/downloads/85.e.pdf
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    REVIEW QUESTION ANSWERS:

    1. Less than 76fl2. There are 4 heme molecules per molecule of hemoglobin3. Pallor, light-headedness, fatigue, weakness, headache, shortness of breath.4. Iron deficiency anemia5. Vitamin B12 deficiency causes neurological symptoms on top of anemia6. Microcytic, normocytic, and macrocytic.7. The common finding of macrocytic anemia is the enlarged, hypersegmented neutrophil

    (many lobes).